• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources. • Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities. • Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion. • Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals. • Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions. • Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Enginering teams. • Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution. • Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients. • Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

Role Description MSH seeks a Surveillance Technical Advisor for a potential 5-year Rapid Outbreak and Response (ROR) project funded by the Bureau of Global Health Security and Diplomacy (GHSD) of the U.S. Department of State. The program aims to advance timely, effective responses to infectious disease outbreaks by supporting immediate response actions during the earliest stages of an outbreak when rapid intervention can significantly limit transmission and reduce morbidity and mortality. The program capitalizes on existing country capacities and partnerships to support swift activation of outbreak response activities, complementing national leadership and established response frameworks. Activities support countries to: - Rapid Activation and Surge Response - Early Detection, Containment, and Mitigation - Coordinated and Operationally Effective Response Support - System Reinforcement and Transition from emergency surge to recovery This position is subject to project award and funding. The job location is flexible to candidates in the U.S. and other countries where MSH can hire. Candidates can be remote or on-site. The Surveillance Technical Advisor (“TA”) provides technical leadership for design, technical assistance, implementation, and monitoring related to surveillance system strengthening activities. The TA ensures the technical integrity and quality of all activities and interventions and supports the integration and strengthening of surveillance with laboratory detection and public health response systems. The Surveillance TA contributes to project work planning, documentation, reporting, and coordination across MSH teams and partners. They will also contribute to business and resource development activities as requested. Qualifications - MPH, MS, MD, PhD, or other advanced degree in epidemiology, public health surveillance, disease control, or related field. - Minimum of 8+ years of experience supporting or managing surveillance systems in low- or middle-income countries. - Demonstrated expertise in disease surveillance, early warning systems, IBS/EBS, data analysis, and data-use systems. - Experience working with Ministries of Health, government and regional bodies, national public health institutes, USG partners, and multilateral organizations. - Familiarity with USG supported surveillance platforms and approaches, global reporting systems, and GHS technical areas. - Strong technical writing, communication, capacity-building, and stakeholder coordination skills. - Fluency in English is required and proficiency in French is preferred. Requirements - Lead the design, rollout, and monitoring of indicator-based, event-based, and community-based surveillance strengthening activities. - Support MOH and national public health institutes to improve pathogen detection, case reporting, and verification of public health events. - Strengthen early warning systems, including digital platforms, data flows, interoperability, and real-time analytics. - Support development of national protocols, guidelines, and SOPs for surveillance, data quality, and reporting to national and global systems. - Provide technical direction for integrating surveillance and laboratory systems to improve detection-to-reporting cycles. - Lead capacity strengthening activities and mentorship for national, regional, and other surveillance and epidemiology teams within the health system. - Provide ongoing technical support to strengthen data analysis, visualization, and epidemiological interpretation for decision-making. - Facilitate and improve coordination across MOH, national public health institutes, USG agencies, implementing partners, and government and regional bodies. - Strengthen systems for timely data and information sharing in line with national policies and USD requirements. - Contribute to high-quality project documentation, assessments, reports, and learning products. - Contribute to annual work planning, MERL processes, and performance tracking related to surveillance outputs and outcomes. - Support cross-cutting GHS activities, including preparedness, workforce development, outbreak investigations, and rapid response. Benefits - The expected salary range for this position is: $125,000.00 - $152,000.00 annually (U.S. locations only). - MSH considers multiple job-related factors when determining an offer, including but not limited to, business and organizational needs, candidate qualifications, internal equity, location, and internal budget. - Salary is just one of many aspects of our total rewards package; at MSH, our goal is to provide you with a comprehensive set of competitive benefits that includes a substantial vacation, sick and holiday policies, training and development programs, competitive insurance coverage for health, vision, dental, life, short-term and long-term disability, 401k plan, Flexible Spending Account, among others. Company Description MSH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. MSH complies with Section 503 of the Rehabilitation Act, Section 4212 of the Vietnam Era Readjustment Assistance Act, as amended, and all related applicable regulations.

Role Description The Solutions Account Manager (SAM III) is a strategic client advisor responsible for driving measurable outcomes and maximizing customer value across Business Intelligence (BI) and Performance Analytics Benchmarking (PAB) solutions. In this role, you will deeply understand the goals, challenges, and operating realities of multifamily and commercial real estate clients, using curiosity and strong business acumen to translate their operational needs into proactive strategies that drive measurable outcomes, adoption, and ROI. As the trusted advisor for your portfolio, you will drive a proactive customer engagement strategy owning structured cadences, outcome‑focused solution reviews, and goal setting, while driving adoption, identifying risks early, and helping clients incorporate RealPage tools into their business rhythms to achieve verified outcomes. Qualifications - 3+ years of multifamily industry experience - Experience working with multifamily operators, asset managers, or ownership/portfolio management teams - Strong relationship management skills with the ability to support diverse personalities and communication styles - Excellent written and verbal communication, with the ability to simplify complex information - Highly organized with strong documentation, follow-up, and prioritization capabilities - Proven ability to take ownership, proactively solve problems, and escalate when appropriate - Ability to collaborate effectively across teams and seniority levels - Proficiency in Microsoft Office Suite and strong competency in learning new systems - Bachelor’s Degree preferred - Ability to travel up to 25% Requirements - Hands-on experience using Business Intelligence, Asset Management reporting tools, or Performance Analytics in a multifamily role - Experience with RealPage products - Understanding of SaaS customer success methodologies and lifecycle management - Experience facilitating discovery, solution reviews, or executive business reviews - Experience using CRM tools (e.g., Salesforce) for tracking customer interactions, tasks, and lifecycle management - Strong aptitude for learning new technologies and guiding clients through effective adoption and workflow integration Benefits - Health, dental, and vision insurance - Retirement savings plan with company match - Paid time off and holidays - Professional development opportunities - Performance-based bonus based on position Company Description RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Pay Range: USD $85,200.00 - USD $145,200.00 /Yr.

• Work with NVIDIA enterprise customers to resolve sophisticated technical issues • Own and resolve customer issues during installation, operation, maintenance • Collaborate with internal teams for support processes and improvements