• Create seamless, high-quality experiences for clients and their families. • Guide families through onboarding, support ongoing service needs, and ensure every client receives consistent, compassionate, and reliable care. • Partner daily with Honor’s frontline support and staffing teams to ensure reliable schedules and timely updates. • Build and maintain strong relationships with partner agencies, translating client needs into actionable care plans.

• Manage a portfolio of client accounts, serving as the face of Modern Health for our highest-priority customers • Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants • Partner and support sales initiatives by representing the Client Management role, organization and how we support and partner with customers • Conduct regular global account meetings to refine and align customer strategies • Partner with the Global Client Managers, if applicable, to ensure a consistent, cohesive approach across regions • Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings • Champion and drive engagement with Modern Health’s mental wellness programs, converting clients into champions who serve as references and case studies • Serve as the primary contact for global solution updates and upcoming developments, while acting as a local, accessible contact for escalations and urgent matters • Maintain an understanding of diverse cultural nuances that influence client interactions worldwide • Provide local implementation support in conjunction with the US-based implementation team • Help clients understand available training topics, delivering Benefit Overview sessions tailored to their needs • Support and lead global QBRs/ABRs, including day-to-day reporting requests for global customers • Strategically use data and insights to guide decision making, employing storytelling and actionable recommendations that support long-term success • Leverage tools such as Looker, Gainsight, and Salesforce to understand and diagnose client health, identifying opportunities and risks • Drive success in measurable engagement and revenue outcomes, including improved wellness impact, benefits utilization, retention and renewals, and product expansion • Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and ensure successful adoption of Modern Health

Role Description Are you passionate about building strong client relationships and delivering exceptional service? At Gallagher, we’re looking for a Senior Client Manager to join our team. In this role, you’ll manage a group of accounts, ensuring our clients receive high-quality, efficient service that exceeds expectations. You’ll play a key role in client retention, satisfaction, and driving business growth. - Lead the renewal process to deliver the best solutions for clients. - Build and strengthen relationships with clients and their teams. - Secure existing business while identifying opportunities for additional services. - Collaborate with internal teams to ensure seamless service delivery. - Foster a culture of performance and continuous improvement. Qualifications - Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. - 1+ years supervisory experience. - Appropriate licensing as required. - Preferred: Previous insurance knowledge and experience managing client relationships. - Solid financial acumen. Requirements - Proficient in using technology as a tool to maximize productivity and quality. - Strong written and verbal communication skills. - Comfortably engages others in consultative discussion. - Effectively manages/balances multiple and sometimes competing priorities. - Works in a self-directed manner. Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

• Proactively manage a portfolio of the solution’s top clients once implementation is complete • Build strong, trusted relationships with key client stakeholders • Serve as a credible expert in the solution and the parks and recreation industry • Understand client needs, system configuration, and priorities to help optimize solution usage • Support revenue retention across a defined book of business • Act as the voice of the customer by sharing feedback with internal teams • Develop solution best practices and content that help reduce technical support ticket creation • Foster collaboration and connection across clients to help build solution community • Partner with Technical Support to help prioritize accounts and improve response and resolution times • Bring senior solution-related experience to the team and support peers in navigating complex client situations