• Own end-to-end plan setup, maintenance, and payout validation in CaptivateIQ across all quota-carrying roles • Serve as the primary point of contact for rep-facing compensation questions, disputes, and escalations — no middlemen • Maintain and govern the compensation data record: start dates, ramp schedules, OTE and quota assignments, and plan versioning • Distribute, track, and archive pay plan acknowledgment forms in partnership with People Ops and Sales leadership • Manage account assignment and goaling data, ensuring alignment between CRM data and commission calculations • Lead the monthly commission calculation cycle, ensuring all payouts are accurate, documented, and delivered on time • Reconcile commission outputs against CRM data, flagging and resolving discrepancies before payout • Prepare commission accrual inputs in partnership with Finance for month-end close • Maintain a clean audit trail for all comp calculations, adjustments, and communications • Partner closely with our Salesforce Architect on comp plan design, modeling, and system-level changes — taking administrative ownership so he can focus on strategy • Work with Sales leadership to communicate plan changes, quota adjustments, and program updates clearly and proactively • Collaborate with Finance on comp expense forecasting, accruals, and budget vs. actuals analysis • Support the People Ops team with new hire onboarding from a compensation perspective: plan communication, documentation, and system setup • Identify and implement improvements to the commission calculation and communication workflow to reduce manual effort and error risk • Maintain and evolve our compensation documentation library, including plan documents, FAQs, and admin SOPs • Participate in CaptivateIQ system upgrades, new plan launches, and automation initiatives

Role Description Join Sangoma, a leader in business communications, as our HRBP! In this role, you will play a dual role in IT recruiting and HR generalist responsibilities. This individual contributor role requires a proactive, analytical thinker with a level of detail who enjoys collaborating with multiple teams. While this is a remote position, we are looking for someone who is located in the eastern time zone. Your Role: - IT Recruiting (50% of the time) - Source, screen, and engage top technical talent across multiple functions. - Partner with hiring managers to define job requirements and develop innovative sourcing strategies. - Manage the full cycle recruiting process, from interview coordination to offer negotiations. - Provide a stellar candidate experience, ensuring a seamless and engaging hiring process. - Analyze recruiting data and metrics to improve efficiency and hiring outcomes to create monthly reports. - Represent the company at job fairs and networking events to attract diverse talent. - HR Generalist Responsibilities (50% of your time) - Act as the first point of contact for employee HR inquiries, providing guidance on policies, benefits, and workplace matters. - Support activities centered around the employee experience of onboarding, transfers, and offboarding. - Assist with employee relations, performance management, and compliance initiatives. - Maintain accurate HR records and support HRIS data integrity. - Generate reports and insights to support data-driven HR decision-making. - Contribute to training and development initiatives to enhance employee growth. - Partner with the HR team to drive engagement, culture, and continuous improvement projects. Qualifications - 3+ years of experience in technical recruiting and HR functions (or equivalent education/experience). - Prior experience working in a software or SaaS based technology company. - A strong understanding of HR policies, employment laws, and best practices. - Proven ability to manage full cycle recruiting for technical roles. - Excellent communication, relationship-building, and organizational skills. - Analytical mindset with the ability to interpret HR and recruiting data. - Proficiency in HR software, applicant tracking systems, and ADP (preferred). - A self-starter attitude with a desire to learn and grow in a dynamic team environment. Requirements - Must be authorized to work in the United States on a full-time basis for any employer. - No agencies or third-party resumes, please. Benefits - Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period. - Matching 401K program - 100% match on 4%. - Employee Stock Purchase Plan after one year of service. - Flexible Time Off & Company Holidays. - Entrepreneurial work environment partnered with high growth career opportunities. - We value transparency and fairness in our compensation practices. For this role, we offer a salary range of $60 to $100K based on location, commensurate with experience, qualifications, and location.

• Partner with HR Centers of Excellence (e.g., Compensation, Talent Acquisition, Payroll) to gather, analyze, and document business requirements for HR technology initiatives. • Lead HR process improvement initiatives by identifying gaps, inefficiencies, and opportunities for automation or system enhancements. • Translate complex HR needs into clear functional specifications for system configuration, testing, and deployment. • Maintain strong communication channels between HR stakeholders and technical teams to ensure accurate solution delivery. • Support system upgrades, implementations, and integrations related to HR functions such as core HCM, recruiting, onboarding, performance, and time tracking. • Perform impact analyses for proposed changes in HR systems, ensuring regulatory compliance and minimal disruption to operations. • Develop documentation including process maps, functional specs, test scripts, and end-user training materials. • Contribute to knowledge-sharing across the HR technology team. • Stay informed on trends in HR technology, compliance requirements, and Agile delivery practices.

• Provide comprehensive administrative and operational support to the Executive team and the People and Culture function • Assist with executive administration, office management, and HR-related activities • Foster a positive, engaging, and productive work environment • Maintain privacy and confidentiality of employees, clients and participants • Support internal and external HR-related inquiries • Actively involved in projects, initiatives, and programs within the organisation