Role Description Sterlington is looking for a Legal Operations Practice Manager to implement AI workflows and oversee the execution layer of a Senior Partner's Corporate and M&A practice — a high-volume, high-stakes environment serving founders, executives, and private capital clients on some of the most consequential transactions of their careers. This role sits at the center of the practice, ensuring that complex, multi-party matters progress with clarity, continuity, and control — bringing structure to evolving priorities, maintaining visibility across all active workstreams, and ensuring that commitments, internal and external, are delivered without friction. You will ensure that the operational dimension of the practice is reliable, anticipatory, and unobtrusive — working in alignment with the broader support infrastructure of the firm, never duplicating it. What You'll Do - AI-Driven Process Innovation: Drive continuous improvement by refining workflows for greater operational efficiency and scalability, while integrating AI tools in a measured, high-judgment manner to enhance matter tracking, document summarization, and internal coordination. - Matter Management: Maintain end-to-end visibility and structured tracking across all active matters — overseeing status, timelines, dependencies, and client-facing commitments within a high-volume transactional practice to ensure clarity and control without unnecessary process overhead. - Stakeholder Management: Coordinate seamlessly across attorneys, co-counsel, clients, and external counterparties to advance complex, multi-party transactions, while serving as the primary liaison for internal and service-provider stakeholders on behalf of the managing partner — driving follow-through, accountability, and timely escalation where needed. - Decision Support: Prepare concise, decision-ready matter summaries and status updates that allow the senior partner to act quickly and with confidence and then drive execution for those actions. - Risk Mitigation: Anticipate gaps, misalignments, and potential delays — and resolve them before they surface. - Pipeline Management: Support transaction pipeline visibility and business development follow-through in coordination with the senior partner. What Success Looks Like - Full matter visibility established within 30 days: status, timelines, and commitments tracked with precision across the entire practice. - The senior partner operates with complete situational awareness, without having to ask for it. - Manual workflows are replaced by AI-enabled processes. - System scalability is enhanced, and plans for further scalability projects are planned out. - Execution becomes more predictable as complexity and volume grow. Qualifications - Hands-on AI fluency: You have built and deployed workflows in a professional context. - Experience in practice management, legal operations, or transactional coordination within a law firm or professional services environment. - Legal background preferred: J.D. or equivalent; US corporate and M&A familiarity is a strong plus. - Native or full professional English fluency required. - Structured, systems-oriented mindset: You introduce clarity without over-engineering. Company Description Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. As a firm, we focus on the economic as well as the legal aspects of our matters. Among other strengths, Sterlington is the ultimate law firm for founders, senior executives, and UHNWIs as well as their related businesses.

• Hold overall technical responsibility for all assigned Food & Beverage certification schemes within the Local Unit, including SQF and COSTCO. • Act as the Local Unit focal point for interpretation and implementation of requirements issued by the Global Technical Hub, including globally managed Food & Beverage schemes such as FSSC 22000 and BRCGS. • Provide line management for a team of approximately 6 full-time auditors and ~25 contracted auditors, SQF technical reviewers and supporting roles (~30 resources in total) • Act as a senior technical escalation point for interpretation of standards and scheme rules, audit findings and technical nonconformities, and technical rejections and corrective action assessment. • Support Operations and Sales teams by providing authoritative technical guidance on scheme eligibility and scope, certification pathways, and interpretation of standards and requirements. • Engage directly with customers, as needed, to provide clear, accurate technical clarification that supports confidence in DNV certification outcomes. • Support onboarding and authorization of new auditors, including qualification and scope approvals and scheme-specific authorization and maintenance. • Provide ongoing technical coaching, guidance, and consistency support to auditors.

Role Description The Oracle Program Manager is responsible for leading and coordinating the delivery of technical and functional support services for Oracle applications. This role drives both strategic direction and operational execution, ensuring Oracle initiatives are aligned to business goals while maintaining disciplined delivery across the portfolio. Operating at a level above traditional project management, the Program Manager oversees timelines, coordinates resources, tracks cost and effort, and provides clear, consistent status reporting to leadership. The role serves as the primary liaison between business stakeholders, functional analysts, technical teams, Oracle partners, and leadership to ensure successful outcomes across all Oracle initiatives. Qualifications - Bachelor’s degree in Information Technology, Business, or a related field. - 10+ years of IT/relevant experience, with significant experience supporting or delivering Oracle solutions. - 5+ years working in an application support environment. - Demonstrated expertise in program and project management within complex, cross‑functional environments. - Experience with IT service management practices; ITIL Foundations certification recommended (advanced ITIL certifications a plus). - Excellent written and verbal communication skills, with the ability to engage executive leadership, business partners, and technical teams. - Proven ability to lead geographically dispersed and matrixed teams. - Strong analytical and problem‑solving skills, with a focus on driving measurable business outcomes and client satisfaction. Requirements - Provide strategic direction and operational oversight to cross-functional Oracle support teams, including functional analysts, technical resources, and managed service providers. - Establish clear expectations, delivery standards, and operating rhythms to ensure consistent execution across support, enhancement, and stabilization activities. - Mentor and coach team members on Oracle delivery best practices, governance, documentation standards, and effective customer and vendor engagement. - Support onboarding and structured knowledge transfer for new Oracle resources to ensure service continuity and sustained system expertise. - Own end-to-end program management for Oracle initiatives, including support operations, enhancements, upgrades, and roadmap execution, ensuring alignment to business objectives and vendor roadmaps. - Drive both strategic planning and disciplined execution by managing timelines, coordinating resources, tracking cost and effort, and maintaining clear prioritization across initiatives. - Lead continuous improvement efforts by identifying process optimizations, reducing technical debt, improving support and incident resolution, and strengthening service management practices. - Ensure delivery quality and operational readiness by coordinating testing (functional, regression, UAT), managing release readiness for quarterly updates and patches, and validating solutions against requirements. - Establish and govern program documentation standards, maintaining centralized and auditable repositories that support operations, compliance, and knowledge continuity. - Provide executive-level visibility through regular, data-driven reporting on program health, risks, delivery metrics, service performance, and realized business value. - Manage program financials, resources, and vendor performance by overseeing budgets, optimizing internal and external resource utilization, and ensuring vendor accountability and value realization. - Serve as the primary coordination point between business stakeholders, Oracle functional and technical teams, broader IT teams, and external Oracle partners. - Facilitate design reviews, solution validations, and governance forums to drive alignment, informed decision-making, and efficient execution. - Communicate program status, risks, dependencies, and outcomes to executive leadership in a clear, concise, and business-focused manner. - Lead change management efforts for Oracle Fusion enhancements, upgrades, and new capabilities, ensuring alignment between business priorities and delivery. - Partner with business and training teams to drive user readiness, effective knowledge transfer, and adoption of new functionality. - Minimize operational disruption through clear communication, structured training, and coordinated post-deployment support. Benefits

• Lead the development and execution of digital adoption strategies to enhance customer experience and product utilization • Partner with Customer Success Marketing to define and drive the digital customer success communications roadmap • Build and own a best-in-class Customer Success email marketing program and content that drives CrowdStrike product onboarding and adoption in a scalable way • Create standardization and guidelines for Customer Success email design, voice, content, and format across all products and services • Design, implement, and optimize Customer Success programs and product adoption email journeys to drive customer engagement and feature utilization • Analyze email data and performance metrics to identify opportunities for improvement and upsell; demonstrate impact on product adoption • Manage prioritization process for new or existing email campaign enhancements • Write compelling copy for new and existing email campaigns (in partnership with other internal teams) • Run experiments to continuously improve email content and performance • Gather requirements for CS Ops, Product, Engineering, and Data teams to build integrations that enable product-data-driven email campaigns and automation • Source relevant content across the organization for customer success newsletters and all-hands meetings • Create and consult on additional Customer Success content as needed • Stay up-to-date with innovation and best practices in email marketing and digital adoption • Collaborate with Technical Account Managers, Technical Support Engineers, Customer Research, and Customer Marketing teams to ensure alignment on customer needs • Work with product stakeholders to define goals and metrics for emails and digital content • Gather and follow up on requirements and enhancement requests related to email marketing tools • Leverage AI tools to automate and enhance content creation, personalization, and customer insights