• Provide technical support across various systems, focusing on diagnostics and root cause analysis. • Resolve technical inquiries from Customer Dealers and internal teams. • Guide dealers through repair processes and ensure accurate case documentation. • Collaborate with dealer technicians and internal agents to resolve complex technical issues. • Document cases and technical data in internal systems. • Coordinate Field Engineer visits. • Engage in training and product knowledge exchange. • Collaborate with engineers, project managers, and dealership staff to share insights and trends. • Occasionally conducting vehicle testing and servicing arrangements. • Escalate cases when necessary, ensuring all relevant information is included and properly documented. • Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.

Title: Lead Security Production Support & DevOps Engineer (.Net) - Remote or Hybrid in MN or DC Location: Washington, Minneapolis United States Requisition number: 2357250 Job category: Technology Overtime status: Exempt Travel: No Job Description: Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Enterprise Security and Resilience Office business is hiring for a Lead DevOps Engineer who has a passion for learning, is a solid problem solver, and a critical thinker with broad technical experience. We need someone who has a background and experience with both legacy and new product support and DevOps delivery. This role is for an individual contributor requiring hands on technical skill and problem-solving for a large, complex Microsoft .NET full stack application development project. The role includes, but is not limited to, production application support, documentation, operations and delivery, participation in an on-call rotation. If you are located in MN or DC, you will have the flexibility to work remotely* as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Become a SME for the identity and access management system - Maintain, operate, and support the identity and access management system - Participate in on-call rotation to provide 24/7 production support - Participate and/or coordinate in triage and service restoration (Incident Management) and root cause analysis and resolution (Problem Management) activities as required - Support CI/CD pipelines for the identity and access management system - Create and maintain technical documentation related to operations and maintenance for the identity and access management system - Identify and implement opportunities for process improvements and automation to increase efficiency and streamline operations - Adhere to company policies and procedures, as well as security and compliance standards You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 6+ years of experience with .NET Application Support - 4+ years of experience with structured change, release, incident, and problem management practices including root cause analysis - 4+ years of experience with CI/CD pipelines - 4+ years of experience with Infrastructure as Code (IaC) - 4+ years of experience using SQL, Microsoft SQL Server, & SQL profiling / performance tuning - 4+ years of experience supporting enterprise-level IT infrastructure in a hands-on capacity - 2+ years of experience with PowerShell - Available to participate in on-call rotation to provide 24/7 support Preferred Qualifications: - .Net Application Development experience - Identity and Access Management experience - Directory Services, Authentication and Access Provisioning experience - Requirements and technical specification documentation experience - Expertise in Agile and DevOps methodologies, Azure DevOps Application Lifecycle Management (ALM), and Git Source Code Management - Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Access, MS Visio) - Proficient in containerization, deployment, and orchestration tools for applications across diverse environments (e.g., Docker, Kubernetes) - Solid knowledge of integration technologies, middleware, and protocols - Solid understanding of networking principles in Cloud environments - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• Take full ownership of customer issues without supervision • Receive and perform triage on all incoming customer support tickets • Resolve technical issues in a timely manner • Develop and maintain excellent relationships with all our existing and future customers • Assist with the development and maintenance of IguanaX online training and documentation • Night and weekend on-call duty required

Join Us! Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided. Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday). This requirement does not apply to support specialist positions. Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company! Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com . We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards. Job Summary & Responsibilities We are seeking talented Software Engineers who can create scalable user experiences and API/Service-based solutions while collaborating with an experienced team of product development professionals. You will join a cross-functional, DevOps based, Agile team responsible for the entire product development life cycle, encompassing conception, discovery, framing, development, deployment, measurement, and continuous improvement. As a Software Engineer, you should possess expertise in both front-end and back-end coding languages, development frameworks, and third-party libraries. Additionally, we value individuals who are team players, possess a keen eye for visual design, and prioritize outcomes over outputs. If you are ready to advance your career and contribute to a rapidly growing company dedicated to delivering innovative products and ensuring an exceptional client experience, we eagerly await your application! The Software Engineer II will report to the Software Engineering Manager in the Technology Department. Collaborating with Users, Engineers, Designers, and Product Managers to foster ideation and deliver cutting-edge software solutions. Transforming designer mock-ups and wireframes into visually captivating and seamless front-end experiences for both websites and mobile applications. Employing Test First and Acceptance Criteria Driven approaches to continuously test and deliver high-quality software. Implementing mobile responsive designs to ensure optimal user experiences across various devices. Designing and developing API services while adhering to industry best practices and standards. Ensuring solutions meet non-functional requirements, such as security, performance, maintainability, scalability, usability, and reliability. Actively pursuing continuous professional growth by staying updated on new development tools, programming techniques, and computing equipment. Engaging in educational opportunities, keeping informed through professional publications, nurturing personal and professional networks, and actively participating in relevant professional organizations. Through the successful execution of these responsibilities, the software engineer will make significant contributions to the overall achievements of our team and organization! Preferred Qualifications - Years of Experience: 2-4 years of experience in Software Product Development or Software Quality Assurance - Degree: Bachelor's degree preferred in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronic Engineering, Mathematics, Statistics, Data Science, or similar/related Engineering/Science based disciplines - Certification: Microsoft Certified Azure Developer Associate - Preferred - Microsoft Certified Azure DevOps Engineer Expert -Preferred Skills & Abilities: Strong Programming Skills: - Proficiency in programming languages such as Java, Python, C++, C#, VB.Net, SQL/T-SQL and JavaScript is essential. Software engineers should have a deep understanding of data structures, algorithms, and the ability to write clean, efficient, and maintainable code - Cloud Skills: Experience working in Hybrid and Cloud based environments where essentially all things are handled "as code" and promoted via automated pipelines which incorporate audit, quality, and security controls - Problem-Solving and Analytical Skills: Software engineers must possess strong problem-solving abilities and the capacity to analyze complex technical challenges. They should be able to break down problems into manageable components and devise effective solutions - Software Product Development Lifecycle: Familiarity with the software development lifecycle (SDLC) is crucial. This includes understanding requirements gathering, system design, implementation, testing, deployment, and maintenance in an Agile/Scaled Agile manner. Experience with Scrum, Kanban, Extreme Programming, or other outcome based iterative development approach required - Knowledge of Development Tools and Frameworks: Software engineers should be proficient in using development tools and frameworks relevant to their domain. This can include version control systems (e.g., Git), integrated development environments (e.g., Visual Studio Code, IntelliJ), and frameworks specific to web development (e.g., React, Angular) or mobile app development (e.g., Flutter, React Native) - Collaboration and Communication: Effective collaboration with cross-functional teams is vital for software engineers. Strong communication skills, both written and verbal, enable them to clearly express ideas, collaborate with colleagues, and convey technical concepts to non-technical stakeholders - Continuous Learning: The field of software engineering is constantly evolving, so a mindset of continuous learning is crucial. Staying updated with new technologies, programming languages, frameworks, and industry trends is highly valued - Testing and Debugging: Proficiency in automated software testing techniques, including unit testing, integration testing, and debugging, is important for ensuring the reliability and quality of software applications - Knowledge of Security Best Practices: Strong understanding of secure coding practices and the ability to apply them effectively in software development. Ability to implement security controls, conduct code reviews, and perform security-focused testing, ensuring adherence to industry standards and minimizing the risk of potential exploits - Compliance: Familiarity with regulatory compliance requirements and industry-specific security standards, such as GDPR, HIPAA, PCI-DSS, and ISO 27001. Ability to design and implement software solutions that meet these compliance standards, ensuring the protection of sensitive data and maintaining regulatory compliance - System Design and Architecture: Software engineers should have a solid understanding of system design principles and architecture patterns. This includes scalability, performance optimization, and the ability to design robust and efficient software systems - Adaptability and Flexibility: Software engineers often encounter changing requirements, tight deadlines, and evolving technologies. Being adaptable, flexible, and able to quickly learn and adapt to new tools and frameworks is crucial Compensation & Benefits The compensation for this position will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive and bonus opportunities. Inspira provides industry-leading benefits including, but not limited to: healthcare, 401K savings plan, company holidays, paid time off, parental leave and an employee assistance program.