Role Description This individual will be responsible for supporting the operations of Avangrid’s Wind Turbine fleet primarily through failure investigation and troubleshooting. Main Responsibilities: - Serve as technical liaison in the field to gather data, samples, and observations in support of failure investigations of wind turbine components (such as gearboxes, blades, generators, converters, and transformers) and to facilitate resolution of technical issues. - Provide technical support during investigations into failures and evaluation of operational and performance issues. - Support the development of technical documentation such as service bulletins and work instructions and carry out procedures in the field. - Support conference calls with suppliers to ensure their compliance with contractual obligations. - Support meetings and calls with original equipment manufacturers and service providers to ensure quality and compliance with contractual obligations. - Review supplier’s root cause failure analysis and corrective action documentation. - Support internal efforts to investigate failures and to carry out testing and measurement to evaluate potential corrective actions. - Support product improvement programs designed to increase wind turbine performance and/or reduce operational costs. - Support efforts to develop and qualify second and third-tier suppliers and parts. - Visit generating plants and suppliers as required to investigate issues first-hand. - Review and critique OEM maintenance practices with the objective of ensuring OEM practices are sufficient to successfully maintain equipment and propose modifications to procedures where necessary. Qualifications - Degree in engineering, math, physics, or other technical discipline or equivalent experience. - Technical Background and demonstrated 5 years’ experience in wind turbine engineering or operations. - Demonstrated written and oral communication skills. - Strong organizational and planning skills. - Understanding of technical due diligence. - Ability to climb 100-meter-tall steel towers and to occasionally lift items weighing up to 50 pounds. - Flexibility to travel around the US and overseas; approximately 20% travel required. Requirements - Advanced knowledge of various Wind Turbine platforms primarily with GE and Suzlon. - Innovative and analytical way of thinking, with demonstrated acumen for troubleshooting. - Demonstrated knowledge of hydraulic, electrical, and mechanical systems and competency with electrical and hydraulic schematics. - Competency with use of electrical and mechanical tools. - Proficiency utilizing word processing, spreadsheets, email, and other office programs. Company Description

Role Description Temporary position for 12 months. As an IT support technician, you provide user support and assistance for IT applications, including: - Installation and configuration - Best practices - Issue resolution - Service request management - IT and technical incident management You help keep IT equipment up and running, particularly through server administration. You serve as a technical collaborator and provide discipline-specific support for your unit’s activities, initiatives, and processes. The ability to tailor your approach as needed is essential. You research and analyze processes, information management, and data processing. You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures. More specifically, you will be required to: - Provide technical support for projects and operational issues and incidents - Conduct technical research and analysis and serve as a resource person for the submission of solutions - Roll out and maintain software and manual and automated processes - Train users - Manage inventory - Prepare technical notes to enhance the skills and knowledge of users and their teams - Help practitioners follow your unit’s processes and use its tools and systems Qualifications - Trade school diploma in a related field - A minimum of four years of relevant experience - Knowledge of French is required - Strong communication skills in both French and English, both oral and written - Decision quality - Situational adaptability - Other combinations of qualifications and relevant experience may be considered Benefits - Competitive salary and annual bonus - 4 weeks of flexible vacation starting in the first year - Defined benefit pension plan that provides predictable, stable income throughout retirement - Group insurance including telemedicine - Reimbursement of health and wellness expenses and telework equipment - Benefits apply based on eligibility criteria Company Description At Desjardins, we believe in equity, diversity, and inclusion. We're committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. We have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients, and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

• Participates in the support of semi-complex systems that integrate hardware and software. • Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up. • Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction • Provides troubleshooting expertise to Dematic's customers • Travel between 20-30% to different customer locations which may include weekends and overtime

Role Description The IT Service Desk Agent provides level 1 support to organizations by answering calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team. - Providing a high level of professionalism and customer service - Serving as first point of contact for end users seeking IT assistance - Supporting various technology and software such as: - Windows 10 - Microsoft Office products (Word, Excel, PowerPoint, Outlook) - Network connectivity - VPN connectivity - Citrix - Mobile Device Management - Responding to end users with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs - Performing remote troubleshooting through technical diagnostic techniques, remote software, and pertinent questions - Taking end user calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue, following escalation protocols, as needed - Walking end user through IT problem solving or workflow process - Accurately documenting pertinent information for requests and incidents in relevant ticketing system(s) - Identifying and escalating high-priority IT issues appropriately - Documenting investigations and resolutions in a timely manner, using research to quickly understand and diagnose issues - Directing unresolved issues to the next level IT personnel - Maintaining and expanding knowledge of help desk procedures and services - Adhering to policies and procedures such as HIPAA and client notification expectations - Attending and participating in team meetings - Working on assigned projects on an ad hoc basis and assisting with other corporate initiatives as necessary, directed, assigned, or requested Qualifications - Excellent customer service and communication skills, written and verbal - 1+ years of IT Service Desk or IT Support experience required - General knowledge and/or experience in computer systems/software such as: - Network connectivity - VPN connectivity - O365 - AD - Mobile Device Management - ITIL training and/or experience desired - Industry-specific certification(s) (e.g., CompTIA A+, Microsoft, HDI, etc.) preferred - Proficient in English to support our clients’ needs; Spanish is a plus - Must enjoy working with technology, be able to learn new software quickly, and have strong typing skills - Ability to apply problem-solving skills across repetitive tasks - Ability to work nights and weekends, depending on assigned shift - Strong attention to detail and ability to organize - Must be able to work independently, as well as within a team environment - Must demonstrate and embody Nordic’s maxims Requirements - Working in Madison, WI, is not required, but preferred. Trips to the Nordic Home Office in Madison, WI will be expected - Ability to take on-call rotations outside of core business hours, including nights and weekends - Ability to travel up to 5% of the time Benefits - Nordic is an equal opportunity employer. - We are committed to creating an inclusive environment for all employees and applicants. - We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. - We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.