• La persona seleccionada será responsable de la gestión de Active Directory (usuarios, grupos, políticas GPO); • la monitorización de sistemas y resolución de incidencias; • la aplicación de parches y actualizaciones; • el soporte técnico a nivel de sistemas e infraestructura y de la colaboración en la mejora continua de los entornos IT.

• La persona seleccionada será responsable de la monitorización y resolución de incidencias; • la gestión de usuarios, permisos y configuración del sistema; • la aplicación de parches y actualizaciones; • la automatización de tareas mediante scripting y de la colaboración con otros equipos técnicos en la mejora de la infraestructura.

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Location: RAAF Base Amberley Category: Engineering / Technical Position Type: Permanent Job Reference: BOE/1908767A3 Attachments: No File Attached Share This: The Opportunity BDA is currently seeking a technically-driven System Administrator to join the ICT Operations team for the Air Combat Electronic Attack Sustainment Program (ACEASP) at RAAF Base Amberley, supporting the maintenance of the Growler and Super Hornet air combat capabilities. This is dual-focus role: providing essential, high-tempo operational support (BAU) while contributing to the stability and evolution of our critical ICT infrastructure. You will be the first line of technical engagement with Squadron users, ensuring daily service and business continuity through user support and proactive system health checks, whilst assisting with higher-level infrastructure tasks such as server triage, backup management, and environment builds. Responsibilities - Operational Continuity: Manage daily BAU tasks, including account management, service requests, and ICT infrastructure monitoring and triage to ensure seamless Squadron maintenance operations. - Infrastructure Support: Assist with and/or carry out Windows Server, Citrix, Virtualisation, Database, Network and Disaster Recovery triage and remediation as directed by senior team members. - Systems Evolution: Support the deployment and maintenance of server, desktop and network hardware, and contribute to the development of existing and new environments. - Technical Documentation: Maintain accurate records of system configuration, change management, and operational procedures. Experience/Qualifications We are looking for a junior professional who is equally comfortable managing daily service requests as they are troubleshooting complex and challenging system issues. - Technical foundation: proven experience in Windows environments, database, hardware and some Linux. Where proven experience is not available, a demonstrated strong academic background in same. - Systems thinking: a logical approach to troubleshooting; the ability to move from "what is broken" to "why it broke". - Technical curiosity: a demonstrated interest in and aptitude for learning advanced systems. - Reliability & Precision: the discipline to perform rigorous system checks and adhere to strict change management protocols. - Security: Ability to obtain a Defence Security clearance up to NEGATIVE VETTING 1. Applicants must be Australian Citizens to meet defence security requirements. Who You Are - You enjoy the satisfaction of a well-managed, stable environment, but enjoy the challenge of complex technical problems. You thrive when given a technical challenge that requires deep concentration and rapid learning. - You are a "lifelong learner" who actively seeks out opportunities to build, break, and fix thing in a controlled environment. - You seek a stable, long-term career that balances complex technical challenges with a culture of respect, authenticity and a sustainable lifestyle. About Us Boeing Defence Australia is shaping the future of aerospace, delivering mission-critical programs that protect Australia's national interests. When you join BDA, you aren't just taking a job; you are joining a team united by excellence and a commitment to innovation. We believe our strength lies in our differences. We are dedicated to fostering a culture of diversity, where non-linear thinkers and individuals with unique lived experiences are empowered to solve the world's most complex problems. We pride ourselves on an inclusive environment where every teammate feels they belong. To ensure our workforce reflects the community we serve, we actively encourage applications from women, Aboriginal and Torres Strait Islander peoples, ex-defence personnel, and those who bring diverse perspectives to our mission. Find your future with us. Benefits As a member of the Boeing Amberley team you will: - Enjoy a work/life balance with the potential to work a five-day week with a shortened Friday or a nine-day fortnight - Get away from the rush of city life, drive to work and park cost-free with ease - Flexible working options - Study assistance - Salary packaging - Employee Incentive Program - Global opportunities If you are ready to join an innovative industry leader and would like to register your interest in working for Boeing, please click Apply Now. Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

We are looking for a skilled and customer-focused IT professional to join our global IT team in a dual helpdesk and systems administration capacity. In this role, you will serve as a key point of contact for end-user support across a diverse, geographically distributed workforce, while also contributing to the administration and maintenance of core IT systems and infrastructure. You will operate within a rotational shift-based support model, ensuring consistent coverage and high-quality service delivery across time zones. This is a hands-on role suited for someone who thrives in a fast-paced and evolving environment, takes pride in resolving issues efficiently, and brings a structured, process-oriented mindset to everything they do. You Will Have - 4+ years of experience in a helpdesk, IT support, or systems administration role - Excellent communications skills, both spoken and written - Hands-on experience supporting both Windows and macOS desktop environments - Proficiency administering Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, licensing) - Experience with identity and access management using Okta - Working knowledge of Active Directory, including user/group management, GPOs, and directory troubleshooting - Experience managing endpoints via MDM platforms — Intune (Windows) and Jamf (macOS) - Familiarity with application management and user provisioning across platforms such as Zoom, Box, Salesforce, Jira, and Confluence - Experience with IT asset inventory and lifecycle management tools or processes - Strong troubleshooting skills across hardware, software, networking, and identity/access issues - Ability to work within a rotational shift schedule to support global users across time zones Good for You to Have - ITIL Foundation certification or demonstrated familiarity with ITIL service management principles - Experience supporting virtualization environments (VMware, Hyper-V, or similar) - Exposure to SSO, MFA, and Zero Trust concepts beyond basic Okta administration - Experience with email security tools, specifically Proofpoint (policy management, quarantine review, threat response) - Scripting skills (PowerShell, Bash, or similar) for automation and administration tasks - Experience with ticketing systems and SLA-driven support workflows - Understanding of network fundamentals (DNS, DHCP, VPN, Wi-Fi troubleshooting) - Prior experience supporting a globally distributed or hybrid workforce Bird’s Eye View of Your Role - Provide L1/L2 helpdesk support to a global user base, handling tickets from intake through resolution - Administer and troubleshoot identity and access across Okta, Active Directory, and integrated SaaS applications - Manage end-user devices through Intune and Jamf, including provisioning, policy enforcement, and compliance monitoring - Oversee application access and lifecycle management for key business tools including Zoom, Box, Salesforce, Jira, and Confluence - Maintain and enforce email security policies via Proofpoint, responding to security events and user-reported threats - Support and maintain virtualization environments as needed - Manage IT asset inventory across the full hardware lifecycle — procurement, tracking, refresh, and decommission - Participate in a rotational shift schedule to ensure follow-the-sun support coverage - Contribute to IT documentation, knowledge base articles, and process improvements - Escalate complex issues appropriately and collaborate with engineering and security teams as needed What You Will Bring - A customer-first mindset with clear, professional communication across all levels of the organization - A structured, process-driven approach aligned with ITIL best practices - A willingness to take responsibility for systems end-to-end, not just execute tickets - The ability to manage and prioritize multiple open issues simultaneously without losing quality - A proactive attitude toward identifying recurring problems and driving lasting fixes - Comfort operating independently in a remote or distributed team setting - Reliability and accountability within a shift-based support structure - A collaborative spirit and willingness to share knowledge with teammates - Intellectual curiosity and a drive to stay current with evolving tools and technologies