• Lead cross‑functional teams through Ciena’s new product introduction and lifecycle management processes • Coordinate release plans that deliver committed scope on schedule and with high quality • Mitigate risk by developing and executing comprehensive risk‑management plans • Manage project schedules, scope, quality, and cost, ensuring transparent reporting to stakeholders • Identify performance issues and guide the team through recovery planning and execution • Maintain centralized project documentation and ensure data accuracy in project‑status systems • Support early customer engagements by coordinating deliverables and resolving pre‑release issues

• The Program Manager leads multiple complex SDLC projects and begins to manage a small team of direct reports. • This role is expected to operate with significant autonomy, mentor less experienced PMs, guide clients at all levels, and contribute meaningfully to sales pursuits, financial management, and the internal PMO strategy. • The Program Manager is a key executor of company vision and is accountable for the full success of their delivery portfolio. • Demonstrate proficient understanding of multiple project methodologies and industry tools. • Work independently to track and act on project KPIs with limited oversight. • Predict upstream and downstream impacts of project variable changes proactively. • Manage 6+ full SDLC projects of medium-to-complex scale as sole PM. • Oversee and direct 2+ full SDLC projects involving other PMs or PCs. • Serve in the client-side PM role when required. • Guide client and management teams to fill delivery gaps. • Conduct effective project reviews, identify corrective actions, and support implementation. • Assume leadership of troubled projects and bring them back on track. • Manage 2–4 direct reports and define career growth and initiative expectations. • Submit promotion recommendations for direct reports. • Suggest project assignments and support resource transitions. • Set remediation expectations for underperformers and recommend terminations if needed. • Identify, interview, and recommend talent for hiring. • Develop high-performing project teams and motivate team members. • Lead employee recognition through social channels and recognition programs. • Monitor and proactively manage billable utilization. • Support sales calls to demonstrate product and industry expertise. • Assist account managers in pricing and account expansion strategies. • Own relationships with client peers and Oracle PMs. • Demonstrate deep understanding of how the company generates profit and apply this to project decisions. • Identify margin growth opportunities with account managers and PMO leadership. • Manage T&M, fixed price, or blended projects with minimal oversight. • Maintain accurate revenue forecasts with minimal deviation from actuals. • Own and deliver projects within approved baselines, budgets, and KPIs. • Take full responsibility for internal process improvements and initiative outcomes. • Own complex or cross-pillar PMO initiatives end to end. • Actively build leaders within the organization through project work and internal programs. • Foster a culture of continuous leadership development. • Execute on company vision and strategy through concrete, achievable plans. • Manage difficult client situations and support less experienced team members in doing the same. • Interact confidently with clients at the project manager level and above. • Collaborate with account managers on account strategy development and execution. • Minimize escalations and proactively engage all project stakeholders. • Demonstrate strong cultural intelligence and effectively manage culturally diverse teams. • Reflect a global mindset and hold team accountable for cross-region best practices. • Ensure defined processes for distributed team management are followed.

• Partner closely with senior Next Frontier leaders and client facing executives to craft insight led narratives around Next Gen AI, Quantum, and Physical AI. • Translate complex, fast evolving frontier technologies into clear, compelling business stories that resonate with senior client audiences. • Develop and embed structured storytelling frameworks that clearly articulate the value, impact, and real world relevance of Next Frontier capabilities. • Lead the creation of high impact, executive ready content, including client presentations, points of view, case stories, and GTM activation materials. • Support pursuits and client conversations by equipping account teams and GCSPs with strong, market facing narratives and talking points. • Ensure consistency and quality across Next Frontier content, strengthen credibility and reinforcing EY’s differentiation in emerging technologies. • Drive content and narrative activation efforts that help move frontier ideas from insight to client engagement and opportunity creation. • Continuously refine stories based on client feedback, market signals, and evolving frontier capabilities.

At SailPoint, the Customer Experience & Enablement team is on a mission to grow identity security skills to meet the increasing demand for talent in the Identity Security industry. Reporting to the Senior Manager, Training & Certification Development, you will be a key leader in scaling our training programs through operational excellence and strategic vendor management. You will own the program management of our training content maintenance workflows, ensuring ongoing quality, efficiency, and impact. You will manage the relationship and workload of our training development vendor(s), collaborate closely with your colleagues across the business, and implement innovative operational approaches to enhance effectiveness. Your leadership will be key in driving seamless execution and continuous improvement for our global training programs. Key Responsibilities: · Oversee the end-to-end program management of training maintenance operations, working closely with the Sr. Program Manager, Training & Certification Development to ensure seamless execution of learning product maintenance by aligning cross-functional teams (Vendor team, internal SMEs, LMS admins, and GTM) around priorities, resources, and timelines. · Establish and enforce operational quality standards for all vendor-executed training projects, including branding guidelines, templates, and development best practices, incorporating industry benchmarks and customer insights. · Working collaboratively with the Learning Operations Program Manager, and aligned with the processes of the rest of the Training & Certification Development team, drive adoption of internal team-vendor workflows for training development and review, enabling quality assurance, actionable feedback, and timely hand-offs. · Manage training operations vendor relationships and budgets, ensuring appropriate vendor selection, seamless vendor onboarding, cost-effective resource allocation, reviewing invoices for accuracy, and maintaining compliance with project deliverables and SOWs. · Track and report on training operations success metrics via quarterly business reviews and use data-driven insights to inform strategic decisions and identify ways to enhance operational efficiency and training effectiveness. · Serve as a subject matter expert in scalable training operations and vendor management best practices, collaborating across curriculum development, vendor, and Operations teams to drive innovation and impact. Required Experience and Qualifications: · 5+ years of experience in program management, vendor management, or training operations, preferably in a corporate or SaaS environment. · Demonstrated experience managing a portfolio of multiple external vendors simultaneously, including budget oversight, SOW compliance, and SLA enforcement. · Proven ability to collaborate with a team to build, scale, and optimize development processes that align with business objectives and drive efficiency. · Results-oriented leader with experience establishing success metrics and using data to drive operational and process improvements. · Strong decision-making and problem-solving skills, with the ability to assess business priorities, balance competing demands (i.e. budget, resources, timelines, stakeholder needs), and align operations with strategic goals. · Excellent communication skills with a strong track record for working collaboratively across global teams, managing stakeholder needs effectively, and influencing without direct authority. · A strong aptitude for process optimization and building scalable operational workflows from the ground up. · Proficient in using project management and data reporting tools (e.g. Asana, Smartsheet, MS Excel) and familiar with learning development authoring tools (e.g. Articulate 360). Preferred Qualifications: · Experience in a role that involved managing the outsourcing of digital content development for a SaaS or technology company. · Familiarity with curriculum development technologies and tools (i.e. LMS platforms, eLearning development tools, other content creation tools), learning analytics, and training impact measurement. · Experience in contributing to the evaluation, onboarding, and offboarding of third-party vendors. What Success Looks Like: In the First 3 Months: - Establish a Data-Driven Baseline: Define, track, and present KPIs for training maintenance operations (e.g., update time, cost, quality) through a new performance dashboard. - Optimize Core Workflows: Map the current vendor workflow, pinpoint key bottlenecks, and execute process improvements to decrease the content review cycle time by 15%. In the First 6 Months: - Implement a Quality Standard: Create and implement a formal Quality Assurance (QA) framework, ensuring a 95% adherence rate across all training materials produced by vendors. - Refine Financial Oversight: Put in place a detailed system for tracking vendor budgets to guarantee 100% accuracy in invoices and maintain all projects within 5% of their allocated SOW budget. In the First 12 Months: - Scale Operational Efficiency: Spearhead a strategic initiative to successfully cut the average time-to-market for updated training content by 25% from the original baseline. Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint. As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD): $77,200 - $130,154.00Base salaries for employees based in other locations are competitive for the employee’s home location. Benefits Overview 1. Health and wellness coverage: Medical, dental, and vision insurance 2. Disability coverage: Short-term and long-term disability 3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D) 4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account 6. Financial security: 401(k) Savings and Investment Plan with company matching 7. Time off benefits: Flexible vacation policy 8. Holidays: 8 paid holidays annually 9. Sick leave 10. Parental support: Paid parental leave 11. Employee Assistance Program (EAP) and Care Counselors 12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options 13. Health Savings Account (HSA) with employer contribution SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.