• Lead and manage a team of reimbursement specialists and administrative staff, providing coaching, development, and performance management. • Ensure efficient and effective program operations, including reimbursement, patient coordination, and administrative workflows. • Conduct regular team meetings and one-on-one check-ins to provide guidance, address challenges, and promote a positive work environment. • Oversee administrative functions such as scheduling, resource allocation, and documentation to ensure seamless program execution. • Collaborate with the Program Manager to evaluate program strengths, identify areas for improvement, and implement process enhancements. • Work with internal teams, including analytics, training, and finance, to ensure accurate reporting, compliance, and financial reconciliation. • Maintain direct communication with clients and stakeholders to address operational concerns and drive service excellence. • Ensure adherence to all regulatory, compliance, and quality assurance requirements, including audit readiness, adverse event and product quality complaint reporting. • Support quality assurance initiatives (data integrity), including corrective and preventive action (CAPA) activities and process improvements. • Attend industry conferences, as appropriate, to enhance program visibility and foster professional relationships.

• Coordinate end-to-end launches of casino content across multiple jurisdictions • Help power launches into new states and provinces by ensuring content is ready • Track monthly and quarterly release calendars • Partner with Product, Commercial, Marketing, Compliance, and Technology teams • Work closely with regulatory stakeholders to ensure all content is certified • Use reporting and performance data to identify content opportunities • Maintain accurate records of launches, supplier updates, and processes • Assist in identifying content gaps by market, region, or player segment

• Responsible for the overall performance management of food service and housekeeping departments. • Provide management and oversight of an assigned group of remote camp activities. • Function as a primary resource for NMS Food Service and Housekeeping employees within assigned unit. • Responsible for delivering and tracking performance within assigned area to meet key performance indicators. • Responsible for coaching and developing employees. • Directs and coordinates the delivery of NMS services as assigned. • Develops and implements comprehensive business plans required by assigned activities. • Ensures all assigned activities comply with sound business practices as well as NMS’s internal and external business requirements. • Monitors and ensures compliance with all appropriate regulatory requirements. • Meets with clients/customers to maintain business relationships and market products. • Leads, directs, and communicates with staff to keep them informed and motivated. • Approves assigned area's budget expenditures. • Supports an active and comprehensive safety and CI program.

Role Description This role is one of the four foundational roles that we are hiring for to establish Infra One's US operating platform. These are not narrow, siloed functions. Each role is an architect of the Infra One US operating system—building the regulatory, operational, and financial infrastructure that will enable dozens of GPs to scale with confidence. The Role: Architect of Investor Onboarding & Trade Operations You are the operational backbone of the Infra One platform. You own investor onboarding (KYC/AML), investor register management, trade capture and reconciliation, position tracking, and the coordination between GPs, fund accounting, custodians, and compliance. You are the glue between investment activity and clean operational execution. More broadly, you are building repeatable processes and checklists for bringing new GPs into the platform and scaling to 5, 10, 20+ funds. You will mentor operations analysts and define the operating standards that enable Infra One to service multiple GPs simultaneously without error or friction. Key Responsibilities - Investor Onboarding & Administration - Design and execute KYC/AML procedures: investor verification, beneficial ownership documentation, sanctions screening, ongoing monitoring. - Maintain investor registers: track admissions, capital commitments, account statuses, and investor contact information. - Coordinate investor closings: collect signatures, wire instructions, tax forms (W-8BEN, W-9, etc.), and data entry. - Produce investor notices, capital call communications, and distribution instructions; ensure timely and accurate delivery. - Trade Capture & Reconciliation - Establish procedures for capturing investment decisions from GPs and translating them into fund accounting entries. - Reconcile trade data between GPs, fund accounting, custodian, and investor records; flag discrepancies daily/weekly. - Maintain position databases and update them as investments are made, marked, exited, or distributed. - Coordinate with fund accounting on cutoff, accruals, and performance metrics. - Data Governance & Process - Design data entry standards, naming conventions, and error prevention procedures. - Establish backup and disaster recovery procedures for critical operational data. - Build repeatable onboarding checklists for new GPs: investor admissions, legal documentation handoffs, position tracking setup. - Coordinate with IT on operational systems and data security. - Stakeholder Management - Interface with GPs on investor admissions, trade confirmations, and any operational questions. - Coordinate with custodians on asset positioning, confirmations, and month-end reconciliation. - Support the CCO on compliance evidence gathering (investor records, approvals, decision logs). - Support fund accounting on investor reporting data and K-1 preparation. - Vendor Coordination - Manage relationships with third-party service providers: custodians, auditors, tax advisors. - Ensure service levels are met and escalate any issues to the MD. Qualifications - 6–12 years of operations/middle office experience at a PE firm, hedge fund, venture platform, or fund administrator. - Hands-on experience with investor onboarding, KYC/AML, and investor register management. - Strong knowledge of fund operational workflows: trade capture, reconciliation, and position tracking. - Prior experience managing 2+ funds simultaneously and coordinating across investment, accounting, and compliance teams. - Exposure to fund administration platforms and workflow management tools. Requirements - Mindset & Approach - Operational excellence: you obsess over clean data, timely execution, and process rigor. - Problem-solver: you anticipate operational pain points and design solutions before they become crises. - Cross-functional fluency: you speak the language of investments, accounting, compliance, and GPs. - Teacher: you document processes, mentor junior staff, and ensure continuity even as the team scales. - Low ego, high ownership: you are comfortable doing hands-on work (data entry, tracking, reconciliation) while also building systems. Benefits - Location: Remote (preferred US timezone overlap with San Francisco HQ) - Salary Range: $140,000–$210,000 base + 20% bonus - Equity: TBD (0.05%–0.15%) - Reports to: US Platform Head / Managing Director - Hiring Timeline: Month 2–4