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BioScript Solutions

At BioScript, everything we do starts with a single question: "What’s best for the patient?" | Est. 2001 | bioscript.ca

Operations Lead

OperationsOperationsFull TimeRemoteSeniorTeam 1,001-5,000Since 2001H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

39 days ago

Salary

0

Seniority

Senior

Bachelor Degree2 yrs expFrenchEnglish

Job Description

Operations Lead

BioScript Solutions

• Lead and manage a team of reimbursement specialists and administrative staff, providing coaching, development, and performance management. • Ensure efficient and effective program operations, including reimbursement, patient coordination, and administrative workflows. • Conduct regular team meetings and one-on-one check-ins to provide guidance, address challenges, and promote a positive work environment. • Oversee administrative functions such as scheduling, resource allocation, and documentation to ensure seamless program execution. • Collaborate with the Program Manager to evaluate program strengths, identify areas for improvement, and implement process enhancements. • Work with internal teams, including analytics, training, and finance, to ensure accurate reporting, compliance, and financial reconciliation. • Maintain direct communication with clients and stakeholders to address operational concerns and drive service excellence. • Ensure adherence to all regulatory, compliance, and quality assurance requirements, including audit readiness, adverse event and product quality complaint reporting. • Support quality assurance initiatives (data integrity), including corrective and preventive action (CAPA) activities and process improvements. • Attend industry conferences, as appropriate, to enhance program visibility and foster professional relationships.

Job Requirements

  • A Bachelor’s degree or an equivalent combination of experience and education is required.
  • Bilingualism in French & English is a strong asset.
  • A minimum of 2-4 years of experience in a healthcare, pharmaceutical, or patient support related field.
  • Experience in a leadership role with direct reports, preferably within healthcare, patient support, PSP operations, or related industries.
  • Lean Six Sigma certification or experience is an asset.
  • Strong people management skills with a passion for coaching and team development.
  • Proven ability to manage multiple priorities and projects simultaneously.
  • Excellent organizational, problem-solving, and decision-making abilities.
  • Effective communication and interpersonal skills for engaging with clients, stakeholders, and team members.
  • Ability to analyze program performance metrics and implement improvements.
  • Adaptability to dynamic program needs and a fast-paced environment.
  • General knowledge of reimbursement, patient support programs, and funding mechanisms.
  • Proficiency in Microsoft Office Suite and other relevant program management tools.
  • Strong financial acumen with an understanding of budgeting and resource allocation.

Benefits

  • Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
  • Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
  • Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.

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