Based in Dublin, Leinster, Ireland, Experian is a global information services company that operates in 40 countries around the world and has additional headquar
Senior Service Operations Analyst
Location
Costa Rica
Posted
37 days ago
Salary
0
Seniority
Senior
Job Description
Senior Service Operations Analyst
Experian
• Coordinate Problem Management activities, including tracking problem records, actions, and closure steps. • Schedule and support RCA sessions, ensuring outcomes and follow‑ups are clearly documented. • Monitor corrective actions to ensure ownership, progress, and completion. • Create and maintain dashboards and reports to share operational insights and trends. • Support Change Management by reviewing change records and coordinating change and release activities. • Identify opportunities to improve processes through automation, better tools, and AI‑assisted solutions.
Job Requirements
- 3+ years of experience in IT service operations, ITSM, or similar roles.
- Working knowledge of ITIL practices, such as Incident, Problem, and Change Management.
- Experience with tools such as ServiceNow, Jira, and/or Confluence.
- Strong analytical skills and experience with reporting tools like Excel, Power BI, Tableau, or similar.
- Clear communication skills with the ability to work effectively with diverse teams and stakeholders.
- Experience with automation or AI tools is a plus, but not required.
Benefits
- Medical, life and dental insurance
- Asociacion Solidarista
- International Share Save Plan
- Flex Work/Work from home
- Paid time off
- Annual Performance Bonus
- Education Reimbursement
- Family Bonding
- Bereavement Leave
- Referral Program
- more.
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