Collections Manager Location: Chicago, IL; Columbia, MO Job Type Remote; Hybrid Job Description: Build the Future with Us — EquipmentShare is Hiring a Collections Manager At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Collections Manager in Chicago, IL - we are open to a remote or hybrid work environment. We’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Collections Manager will oversee collections procedures so that the portfolio, departmental and company goals are met. You will have a customer-focused approach, strong communication skills (including collections and negotiation), and proficiency with technology. Primary Responsibilities - - Possess strong customer focus with the ability to have detailed conversations with our customers - Handle collection calls and or correspondence in a fast-paced, goal-oriented collections department - Communicate with customers in a metrics-driven environment - Navigate multiple technologies while staying engaged with our customers - Evaluate and execute necessary bond and lien rights at the account project level - Utilize negotiation and decision making skills; in addition to strong communication skills - Demonstrate sensitivity and compassion in difficult situations - Demonstrate personal excellence including punctuality, integrity and accountability - Work independently and in a team environment - Think critically and exercise independent judgement - Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions - Communicate and follow up effectively with both customers and branch personnel on a timely basis - Reconcile customer disputes as they pertain to payment of outstanding balances that are due - Effectively communicate with customers and co-workers both verbally and written - Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers - Supervise credit/collections personnel in designated area - Oversee credit/collections procedures so that the portfolio, departmental and company goals are met Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special. Perks & Benefits - Competitive compensation - Full medical, dental, and vision coverage for full-time employees - Generous PTO + paid holidays - 401(k) + company match - Gym membership stipend + wellness programs (earn PTO and prizes!) - Company events, food truck nights - 16 hours of paid volunteer time per year — give back to the community you call home - Career advancement, leadership training, and professional development opportunities About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: - See challenges as opportunities - Embrace change and continuous improvement - Bring energy, effort, and optimism every day Skills & Qualifications - - Strong analytical, decision-making, and problem-solving skills - Detail‑oriented, highly organized, and capable of managing multiple priorities in a fast‑paced environment - Excellent communication and interpersonal skills - Ability to drive process improvements and support system enhancements Education and Experience: - At least 6 years of experience in collections related field required - At least 2 years in a related supervisory position required - Automation, AI systems experience - Associate's degree or higher in Accounting or relevant field preferred - National Association of Credit Management (NACM) CBA, CBF or CCE certification preferred - Experience in the equipment rental industry specifically, a plus Physical Requirements: Must be able to sit and work from a computer for prolonged periods A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do. EquipmentShare is an EOE M/F/D/V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Billing & Collections Analyst Silver Spring, MD Type: Direct-Hire Category: Healthcare Reference ID: 10069523 Role: Billing & Collections Employment Type: Full-Time, Direct Hire Compensation: Salaried - $30-$34/hr (based on experience) Location: Silver Spring, MD Industry: Medical, Hospital, Healthcare Benefits: This position is eligible for medical, dental, vision, and 401(k). Overview A leading healthcare organization is expanding its internal dialysis services and is seeking a Program Coordinator to support billing and collections operations. This position will play a key role in managing complex accounts, ensuring accurate reimbursement, and supporting overall revenue cycle performance for dialysis services. Key Responsibilities Billing & Claims Management - Generate and submit claims for dialysis-related services, including hemodialysis, peritoneal dialysis, and home-based treatments - Monitor claim status and perform follow-ups on unpaid or underpaid claims - Handle rebilling, secondary billing, and claim corrections as needed - Investigate and appeal denied claims, ensuring timely resolution - Maintain compliance with current healthcare billing regulations and payer requirements Collections & Accounts Receivable - Manage a portfolio of 50+ accounts, including high-dollar outpatient balances - Conduct collections activities via payer portals and phone outreach - Reconcile accounts and ensure accurate posting of charges and payments - Identify and resolve discrepancies in billing and reimbursement Insurance & Reimbursement - Work closely with government and commercial payers, including Medicare and Medicaid - Interpret payer policies and reimbursement guidelines - Support insurance verification and authorization processes Reporting & Process Improvement - Analyze billing data and identify trends impacting reimbursement - Assist with development and maintenance of standard operating procedures (SOPs) - Support updates to billing workflows based on regulatory or policy changes Qualifications Required: - 3–5 years of experience in hospital-based billing and collections - Strong understanding of the full revenue cycle and high-complexity collections - Experience working with government payers (Medicare/Medicaid) - Familiarity with UB-04 billing and outpatient account management - Ability to manage high-volume workloads with strong attention to detail Preferred: - Experience with dialysis billing or specialty healthcare services - Exposure to electronic health record systems (e.g., Cerner, Epic) - Experience working within payer portals and patient account systems Work Environment & Schedule - Initial onsite training period (approximately 1–3 months, depending on ramp-up) - Hybrid schedule after training with partial in-office requirements (1 day per week in-office / 4 days remote) - Flexible scheduling available post-training (early morning to evening shifts) Interview Process - Initial phone screening - Panel interview with cross-functional team members - Final steps include formal application and standard onboarding process Additional Information - Structured onboarding timeline; start dates aligned with organizational scheduling

Role Description - Evaluates the effectiveness of the collection policies and procedures of patient collections, including standard collection practices such as referral of delinquent accounts for outside agencies and litigation regarding professional fees. - Provides input to the Manager regarding trends in collections (e.g., economic downturns). - Communicates with and functions as a liaison for patients, providers, attorneys, collection agencies, risk management, insurance payors, other debt administrators, and external departments related to the revenue cycle to resolve discrepancies. - Supervises and evaluates the staff, establishing standards for staffing levels. - Responsible for operating within budget limitations and authorized staffing levels. - Oversees and manages daily operations, delegating day-to-day responsibilities to appropriate members of the office staff while assessing employee training needs; coordinates with the training department to ensure appropriate development. - Initiates and implements improvements to billing systems, including pursuing and developing improved collection techniques within the confines of federal and state collection laws. - Conducts ongoing evaluation of department policies and procedures to maintain and improve department efficiency. - Proactively manages receivables and billing systems, including pursuing and developing improved collection techniques within the confines of federal and state collection laws and third-party payer requirements with respect to health coverage and reimbursement. - Maintains and reconciles records of placements to third-party agencies and law offices; reconciles differences between bad debt balances and third-party records. - Prepares all necessary documentation, suit authorizations, court cases, legal pleadings, and miscellaneous filings; maintains legal process workflow records. - Performs human resources responsibilities for staff, including coaching on performance, completing performance reviews, and overall staff morale. - Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations. - Responsible for understanding and adhering to the organization's Code of Ethical Conduct and ensuring compliance with policies, regulations, and laws applicable to the organization's business. Qualifications - High School Graduate. - Typically requires 3 years of experience in collections that includes experience at a lead or senior level. Requirements - Demonstrated knowledge of accounts receivable credit and collection regulations and legal issues. - Current knowledge of medical insurance and governmental benefits programs. - Ability to deal effectively with a variety of people under stressful circumstances. - Patient diplomacy and tact, along with excellent communication skills. - Knowledge of account receivable/collection online system experience. Benefits - Base compensation listed within the pay range based on qualifications, skills, relevant experience, and/or training. - Premium pay such as shift, on call, and more based on a teammate's job. - Incentive pay for select positions. - Opportunity for annual increases based on performance. - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.

Role Description The Senior Collections Specialist will generally maintain a larger portfolio of cancelled accounts than that of a level I or II specialist, which includes complex agency relationships. This position may act as the point of contact for employee questions, new hire training, as well as escalation support for the collections team. This position will also communicate effectively and professionally with Insurance Carriers, General Agents, Retail Insurance Brokers, and Insureds to resolve balances on finance agreements as well as achieve targets with regard to account resolution, quality and other performance targets. Performs other projects and duties as assigned. Essential Functions, Duties and Responsibilities - Point of contact (first escalation) for collections team questions. - Manage assigned portfolio, keeping current on follow-up communication due. Responsible for tracking and noting balances due US Premium Finance. - Manage daily/monthly reporting in Excel. - Review accounts in the portfolio, assisting teammates and sharing knowledge/information, stepping-in where needed. - Develop and maintain client/business partner relations through superior service. - Communicate via phone and email, documenting activities in a concise, informative manner. - Utilize in-house web-based system (FinancePro) to keep accurate and current notes on all accounts within portfolio. Qualifications - Excellent written and oral communication. - Ability to use office or other equipment. - Efficient in Microsoft Office applications. - Ability to adhere to schedule. - Bi-lingual (Spanish) is preferred. Requirements - 5 years of experience in commercial collections or customer service (preferably in commercial insurance or premium finance). - 3 – 5 years in a senior role, including training others. - 5 years of insurance industry experience preferred. Academic - Bachelor’s degree in finance or related field required. Benefits - Medical, Dental and Vision Insurance - Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment. - Life Insurance provided at no additional cost to employees. - Accidental Death & Dismemberment Coverage. - Long-Term Disability Coverage. - Paid Sick and Vacation Leave. - 11 Holidays. - Volunteer/Service Day. - Employee Stock Purchase Plan. - 401(k) Retirement Plan - Ameris Bank matches 50% of your first 8% of contributions to the plan. - Flexible Spending Accounts. - Health Savings Account. - Health Reimbursement Arrangement. - Supplemental Life & Other Insurance Plans. - Identity Theft Protection. - Pet Insurance. - Legal Insurance. - Employee Assistance Program. - Employee Advocacy Program. - Tickets at Work (Entertainment discounts for Ameris Bank Employees). - AT&T Employee Discount. - Wellness Discounts for Medical Premiums and Other Rewards. - Employee Referral Incentive. - Education Assistance. - Employee Resource Groups. Banking Advantages for Employees - Free Interest Checking. - Free Safe Deposit Box. - Free Money Orders, Travelers’ Checks and Cashier Checks. - Discount on Mortgage Origination Fee. - Free Online Banking and Free Unlimited Online Bill Payment. - Employee Banking Perks.