Role Description The Program Director (PD) will be responsible for creating and leading an excellent Apartment Life experience for coordinators and clients with Apartment Life (AL) in the Central and in the East. This leader will hire and lead coordinators, champion program excellence, and ensure that our clients keenly understand and experience the value of Apartment Life programs. The program director reports to the Director of Program Management. - Territory will include communities in the Central and Eastern Timezones - There are three positions available - This role will work with our conventional program as well as some of our target audience programs (student, senior, concierge, etc) - Each position is a full time, 40 hours per week role Qualifications - Bachelor’s Degree preferred - 2 to 5+ years of experience in ministry, leadership development or client account management experience preferred Requirements - Conduct interviews to ensure coordinators have the calling and character needed to serve with Apartment Life. - Partner with Talent Acquisition Specialists to ensure qualified coordinators are matched with a community where they have the competency to provide excellent service and meet client expectations. Benefits - Gather administrative details and partner with the National Office through proactive communication and deadline management to ensure the new program is setup correctly and on time. - Kick off the relationship and set expectations with the coordinator and community manager. - Partner with the Divisional Trainer to ensure the coordinator receives quality and timely training for their specific product and community. - Play a key role in the first 90-day activities (planning calendars, attending the first event, writing recaps/reports, etc.) to ensure the coordinator is applying the training appropriately. Success Factors - Model Apartment Life's core values of Real, Caring, Playful Attitude and Businestry (blending ministry and business) and adhere to best practices. - Collective performance of program led by the program director including meeting team goals, and program success indicated by satisfied clients and coordinators serving to full tenure. Competencies - Communication skills (verbal/written) - Relationship management and customer service - Time-management - Professionalism - Technology/computer adaptability - Administrative excellence

• Responsible for all aspects of project delivery for Field Services Projects including ITO & OTR, with direct accountability for financial performance, cost forecasting, and margin management across all assigned scopes • Direct liaison supporting customer owned tooling preventative maintenance and advanced tooling sales • Acts as the onsite single point of contact for all GE Hitachi Nuclear Energy scope, serving as the primary commercial and operational liaison between GEH and the customer's outage organization • Attends and leads customer meetings where GE Hitachi is a stakeholder, including T+ and T− Outage Readiness meetings to ensure alignment on schedule, scope, and deliverables • Champion and lead continuous improvement initiatives related to refueling outage performance, driving measurable reductions in cost, schedule risk, and rework across the services business • Provide oversight and direction of GEH Project Managers assigned to support the same customer projects, ensuring consistent application of project controls and commercial accountability • Enforce GEH project controls procedures and contract management standards to ensure scope compliance, project change request governance, and successful project outcomes • Develop and maintain a customer KPI alignment strategy, establishing shared performance metrics that reflect GEH's commitment to safety, quality, schedule, and cost competitiveness within the services business • Assist the customer in planning, scheduling, and budgeting, while actively identifying opportunities to optimize GEH resource utilization and financial outcomes • Ensure GEH improvement programs are being implemented at customer sites (e.g., Human Performance, Foreign Materials Exclusion, Lessons Learned, Cost Reduction Initiatives, and KPI Reporting frameworks) • Perform other assignments as business needs dictate

• Lead and manage the Software Channels Research program, deliver a compelling and forward-looking research agenda • Manage program health, research agenda, client engagement, inquiries, client renewals, and prospecting • Deliver two Leadership Councils per year • Develop and deliver custom research specific to clients and in support of wider IDC initiatives • Participate in and lean into wider IDC leadership initiatives • Be a team player within the channels team, but also the wider research domain team and IDC team

Role Description We’re seeking a Director of Revenue Cycle Management to lead our team in delivering exceptional patient care and financial outcomes. You will own Nema’s revenue and claims strategy end-to-end, aligning our RCM workflows with financial performance and regulatory compliance, and building strong relationships with payers to resolve systemic billing barriers. This is a hands-on, player-coach role spanning both execution and systems design—ideal for someone who thrives in the details while building the infrastructure needed to scale. Responsibilities - Own and optimize Nema’s end-to-end revenue cycle, ensuring strong financial performance, regulatory compliance, and scalability. - Step into day-to-day billing operations as needed (claims, denials, payer follow-up) while leading the function at a strategic level. - Lead and develop a high-performing team, fostering psychological safety, clear accountability, and strong execution. - Design and scale RCM systems, workflows, and infrastructure to support multi-state growth and increasing complexity. - Establish and monitor key RCM KPIs, using data to drive decisions across denials, underpayments, and overall cash flow health. - Identify and address root causes of denials to improve reimbursement outcomes. - Drive alignment between clinical documentation, coding, and billing to ensure accurate and compliant reimbursement. - Lead RCM technology and vendor relationships, ensuring systems are integrated, high-performing, and scalable. - Build and manage strategic payer relationships, including escalation and negotiation to resolve systemic billing barriers. - Partner cross-functionally to lead data-driven initiatives, driving effective change management and continuous process improvement to enhance revenue cycle performance, efficiency, and scalability. - Deliver a transparent, patient-centered billing experience, incorporating trauma-informed principles into financial workflows. - Stay current on payer requirements, regulatory changes, and industry best practices to strengthen RCM operations. Qualifications - 8+ years of revenue cycle management experience, including 3+ years in a leadership role. - Deep, hands-on expertise across claims, denials, and payer operations. - Experience with complex reimbursement models (e.g., bundled case rates, non–fee-for-service). - Strong clinical-to-claims fluency, ensuring alignment between provider documentation, coding, and compliant billing. - Experience in telehealth, digital health, or multi-state healthcare environments. - Exceptional attention to detail with strong analytical and problem-solving skills. - Proven ownership mindset with the ability to operate independently in a fast-paced startup environment. - Proficiency with EHRs, practice management systems, and RCM tools. - Familiarity with credentialing and licensing workflows. Benefits - This role offers a base salary of $150,000-160,000, which will be determined based on individual experience, qualifications, and market considerations. - This role is also eligible for competitive equity, reflecting the impact and scope of the position at an early-stage, mission-driven company. - Comprehensive benefits including healthcare, 401(k) with matching, and stipends for work-from-home productivity and continued education. - Generous PTO and flexible work hours. - Remote-first culture with supportive team norms. - Inclusive, trauma-informed leadership. - Opportunity to grow with a fast-moving, mission-driven company.