Apartment Life

Role Description The Strategic Partnerships Operational Specialist serves with the Strategic Partnerships team by driving operational excellence across events, sponsorship coordination, tech platforms, data management, project management, and cross-functional execution. This role is ideal for a highly organized, systems-minded, execution-oriented individual who thrives in fast-moving environments, enjoys coordinating multiple moving parts, and creates scalable operational consistency that frees relationship leaders to focus on donors and partnerships. This position plays a critical operational function within Strategic Partnerships. They will be passionate about the vision and mission of AL and develop the character and competence necessary to contribute to partnership excellence for their scope. - Full time, 40 hours per week. - Job is remote but must be able to join regular calls in CST. - Ability to travel for events is a must. - Operations, project management, event management, nonprofit operations, donor development operations, or organizational coordination experience strongly preferred. - Experience with Hubspot, Happily, Site Stacker, Asana, and CRM/event management systems strongly preferred. - Experience in customer service, recruiting, marketing or business operations role. - Experience with Microsoft office products, with proficiency in Hubspot and Asana. Key Responsibilities - Event & Experience Operations - Own operational execution of Strategic Partnerships events and donor experiences from planning through follow up. - Manage event timelines. - Secure and coordinate with the venue. - Find, secure, and coordinate with vendors. - Manage registration systems and materials. - Create event operational plans (getting volunteers, coordinating help, coming up with itinerary). - Coordinate onsite operational execution for key events as needed and troubleshoot operational issues in real time. - Help shape scalable operational consistency across events and experiences. - Sponsorship Operations & Coordination - Coordinate sponsorship workflows, tracking, invoicing, fulfillment, recognition of sponsors, and operational follow-through. - Support relationship owners by ensuring sponsor commitments are executed with excellence. - Maintain sponsorship processes and operational visibility across systems inside Happily/HubSpot and related systems. - Assist with annual sponsor planning, coordination, and reporting. - Happily, HubSpot & Systems Administration - Shadow operational lead for Happily implementation and own ongoing administration. - Provide requirements to IT to update/fix bugs in HubSpot and Site Stacker. - Partner with IT to execute data management activities in Site Stacker. - Partner with IT and SP leadership to improve systems and operational efficiency. - Data & Operational Process Management - Maintain operational hygiene and consistency across tech platforms. - Manage the Strategic Partnership section of the national operation plan, including timelines, task coordination, and follow-through. - Create and maintain checklists, templates, operational processes, and Lifer Hub documentation. - Champion Internal Collaboration and Represent Apartment Life - Work cross-functionally with other departments to ensure every engagement opportunity supports the mission and reflects organizational priorities. - Represent Apartment Life with excellence at events, in community settings, and as an active participant of the Strategic Partnership Team and CORE Team. Success Factors - Model Apartment Life's core values and adhere to growth best practices. - Collective performance of the strategic partnerships team as measured through ministry partner touches and development goals. Competencies - Highly organized and execution-oriented. - Strong operational and project management instincts. - Systems-minded with excellent follow-through. - Comfortable coordinating cross-functional operational workflows. - Comfortable coordinating multiple priorities simultaneously. - Strong relational, communication, and cross-functional collaboration skills. - Able to anticipate operational needs and proactively solve problems. - Thrives in a fast-paced, relational, mission-driven environment, remaining calm under pressure.

Role Description This role leads and develops a small client relations team while fostering a high-performance, accountability culture. It manages the full sales process, builds strong client relationships, and partners cross-functionally to support program expansion and organizational goals. The position also monitors client satisfaction and provides insights to improve client experience and outcomes. This leader will be passionate about the vision and mission of AL and develop the character and competence necessary to contribute to growth excellence for their scope. Qualifications - Bachelor’s Degree required. - 3 to 5 years’ experience in multifamily or industry marketing, sales, business development or recruiting experience. - May also have experience as a vendor in advertising or marketing to the multifamily industry. - Experience preferred in customer service, recruiting, marketing or business operations role. - Experience preferred in leveraging AI tools in the workplace. - Experience preferred with Microsoft office products, with proficiency in Hubspot and Asana. - Able to travel up to 6 times a year for retreats, summits, and other industry events. Requirements - Lead and develop 1–2 client relations directors. - Coach, direct, and hold team members accountable to best practices, clear goals, activity, and results. - Cultivate culture and ensure excellence. - Manage the end-to-end sales process to close deals that result in new programs and achieve organizational growth objectives. - Establish and strengthen relationships with new and existing clients to ensure satisfaction, retention, and expansion opportunities. - Partner with the VP, Growth and program management team to support execution, align on client engagement, meet organizational goals, and support sustainable program expansion. - Monitor client satisfaction, analyze trends, and provide actionable insights to continuously improve client experience and program success. Success Factors - Model Apartment Life's core values and adhere to growth best practices. - Collective performance of the growth team, and client relations in particular, as measured through a growing number of open properties and prospective coordinators to serve in these communities. - "Flourishing" staff engagement results as expressed through annual staff engagement surveys. Competencies - Strategic thinking with strong execution skills. - Excellent communication skills, both verbal and written (also listening, hearing, typing). - Organization, time management. - People management skills. - Tech/computer skills. - Customer service. - Discernment.

Role Description The Program Director (PD) will be responsible for creating and leading an excellent Apartment Life experience for coordinators and clients with Apartment Life (AL) in the Central and in the East. This leader will hire and lead coordinators, champion program excellence, and ensure that our clients keenly understand and experience the value of Apartment Life programs. The program director reports to the Director of Program Management. - Territory will include communities in the Central and Eastern Timezones - There are three positions available - This role will work with our conventional program as well as some of our target audience programs (student, senior, concierge, etc) - Each position is a full time, 40 hours per week role Qualifications - Bachelor’s Degree preferred - 2 to 5+ years of experience in ministry, leadership development or client account management experience preferred Requirements - Conduct interviews to ensure coordinators have the calling and character needed to serve with Apartment Life. - Partner with Talent Acquisition Specialists to ensure qualified coordinators are matched with a community where they have the competency to provide excellent service and meet client expectations. Benefits - Gather administrative details and partner with the National Office through proactive communication and deadline management to ensure the new program is setup correctly and on time. - Kick off the relationship and set expectations with the coordinator and community manager. - Partner with the Divisional Trainer to ensure the coordinator receives quality and timely training for their specific product and community. - Play a key role in the first 90-day activities (planning calendars, attending the first event, writing recaps/reports, etc.) to ensure the coordinator is applying the training appropriately. Success Factors - Model Apartment Life's core values of Real, Caring, Playful Attitude and Businestry (blending ministry and business) and adhere to best practices. - Collective performance of program led by the program director including meeting team goals, and program success indicated by satisfied clients and coordinators serving to full tenure. Competencies - Communication skills (verbal/written) - Relationship management and customer service - Time-management - Professionalism - Technology/computer adaptability - Administrative excellence

The Talent Acquisition Specialist plays a key role in identifying, engaging, and guiding candidates through the hiring process for Apartment Life programs. This role is both relational and strategic; helping individuals discern if Apartment Life is the right mission for them while ensuring a high-quality and efficient hiring experience. This person will partner closely with internal teams to recruit qualified, mission-aligned candidates while also aligning candidates to community opportunities to support organizational growth. Important Details - Full time (40 hours per week) - Remote (Pacific, Mountain, or Central time zone preferred) - 1–3 years of recruiting, talent acquisition, or related experience - Experience using an ATS (Greenhouse preferred) - Experience in ministry, nonprofit, or community-focused work is a plus Responsibilities: - Manage candidate pipeline with excellence - Review and vet applications, conduct phone interviews to discern qualifications, and respond with excellent communication that is warm, proactive, and within 1 business day—as candidates move through the hiring process using Greenhouse. - Monitor community pipeline in HubSpot - Track and manage communities moving through the pipeline to ensure visibility, alignment, and readiness for hire. - Match candidates to communities - Strategically align qualified candidates with ready communities and drive hires to “go live” before program start dates. - Identify pipeline gaps - Proactively analyze where qualified candidates exist without communities and where communities lack candidates to help drive priorities. - Drive organizational growth goals - Come prepared to hiring calls with candidate and community insights, offering recommendations that advance next steps and support overall growth objectives. Success Factors - Model Apartment Life's core values and best practices - Candidates are well-informed, prepared, and aligned before advancing - Strong alignment between candidates and community placements - Pipelines are healthy, balanced, and moving efficiently - Clear visibility into gaps, risks, and opportunities - Consistent contribution to organizational growth goals Competencies The physical and mental competencies necessary to execute the requirements and be successful in this role are: Candidate Discernment & Engagement - Conduct effective phone interviews to assess alignment, readiness, and fit - Guide candidates through the process with clarity, care, and confidence - Communicate Apartment Life’s mission, expectations, and program elements clearly Execution & Pipeline Ownership - Maintain strong organization and follow-through across a high-volume pipeline - Ensure timely movement of candidates through each stage - Keep systems accurate and up to date Collaboration & Influence - Partner well with Talent Acquisition Directors, Program Directors, and Growth teams - Contribute insights on candidate quality, pipeline health, and hiring needs - Support a smooth and coordinated interview process Candidate Experience & Communication - Deliver a responsive, professional, and people-first candidate experience - Communicate with warmth, clarity, and consistency - Represent Apartment Life’s voice and values in every interaction

This role is responsible for creating high-quality, multi-channel content that engages audiences, strengthens the brand, and supports recruitment and lead generation efforts. It includes leading social media strategy, collaborating on targeted campaigns, and managing projects from start to finish with clear communication and adaptability. The position also requires staying current on industry trends to ensure content remains innovative and effective. This leader will be passionate about the vision and mission of Apartment Life and develop the character and competence necessary to contribute to a growing number of qualified candidates and open communities. Important Details - Full time (40 hours per week) - Remote (open to all U.S. timezones) - Proficient in content creation and editing - Experience in marketing or content creation roles preferred - Experience with Microsoft office products; Hubspot and Asana preferred Responsibilities: - Content Creation - Write compelling, high-quality content across multiple channels — including web, email, blogs, social media, e-books, and collateral — to engage target audiences and advance organizational goals. - Social Media Strategy - Lead and execute a social media strategy designed to recruit high-quality coordinators and elevate our brand among clients and ministry partners. - Lead Generation - Collaborate with the growth team to design targeted campaigns and tailored content for diverse audiences, driving brand awareness, generating qualified leads, and creating new opportunities for engagement and partnership. - Project Management - Manage projects independently from concept to completion, meeting deadlines, providing regular progress updates, and refining deliverables based on feedback. - Industry Best Practices - Keep content fresh, engaging, and innovative by staying current on industry trends, evolving media practices, and emerging technologies. SUCCESS FACTORS - Model Apartment Life's core values and best practices - Contribute to collective team outcomes, including an increase in open properties and qualified coordinator candidates COMPETENCIES The physical and mental competencies necessary to execute the requirements and be successful in this role are: - Strong written communication and storytelling skills - Proficiency in managing social media platforms. - Experience using HubSpot for campaign tracking and communication management - Excellent time-management and organization skills - Ability to manage projects from ideation through execution - High attention to detail - Conflict resolution skills - Professionalism and strong interpersonal skills - Proficiency with tech and computer systems - Strategic thinking and problem solving