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Program Director
Location
United States
Posted
29 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Program Director
Apartment Life
Role Description The Program Director (PD) will be responsible for creating and leading an excellent Apartment Life experience for coordinators and clients with Apartment Life (AL) in the Central and in the East. This leader will hire and lead coordinators, champion program excellence, and ensure that our clients keenly understand and experience the value of Apartment Life programs. The program director reports to the Director of Program Management. - Territory will include communities in the Central and Eastern Timezones - There are three positions available - This role will work with our conventional program as well as some of our target audience programs (student, senior, concierge, etc) - Each position is a full time, 40 hours per week role Qualifications - Bachelor’s Degree preferred - 2 to 5+ years of experience in ministry, leadership development or client account management experience preferred Requirements - Conduct interviews to ensure coordinators have the calling and character needed to serve with Apartment Life. - Partner with Talent Acquisition Specialists to ensure qualified coordinators are matched with a community where they have the competency to provide excellent service and meet client expectations. Benefits - Gather administrative details and partner with the National Office through proactive communication and deadline management to ensure the new program is setup correctly and on time. - Kick off the relationship and set expectations with the coordinator and community manager. - Partner with the Divisional Trainer to ensure the coordinator receives quality and timely training for their specific product and community. - Play a key role in the first 90-day activities (planning calendars, attending the first event, writing recaps/reports, etc.) to ensure the coordinator is applying the training appropriately. Success Factors - Model Apartment Life's core values of Real, Caring, Playful Attitude and Businestry (blending ministry and business) and adhere to best practices. - Collective performance of program led by the program director including meeting team goals, and program success indicated by satisfied clients and coordinators serving to full tenure. Competencies - Communication skills (verbal/written) - Relationship management and customer service - Time-management - Professionalism - Technology/computer adaptability - Administrative excellence
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