Title: Junior Business Support Specialist (with German) Location: Poznan United States Job Description: Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role In this role, you will contribute to the execution of operational tasks that support day‑to‑day business activities. You will be involved in handling requests, maintaining data accuracy and following defined workflows, while building a solid understanding of how corporate operations function. This role allows you to develop professional skills, learn structured ways of working and gradually take ownership of assigned responsibilities. Your client You will collaborate with international, German-speaking stakeholders and support them through standardized service models. Client interaction will help you understand expectations, service quality standards and business communication principles, while contributing to stable, long-term cooperation built on reliability, consistency and trust. Your tasks - Take part in daily business activities supporting international clients - Use German language skills in real business communication (email and/or phone) - Assist teams with operational and coordination tasks - Work with internal systems and tools to manage information and requests - Support smooth cooperation between clients and internal departments - Build understanding of corporate processes and ways of working Your profile - Interest in business areas such as Finance, Procurement, HR, or Customer Operations - German language proficiency at B2 level or above - Motivation to start a career in an international company - Eagerness to learn, develop and gain practical experience - Ability to work well in a team and communicate clearly - English language skills at minimum B1 level What You'll love about working here - Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify. - Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager. - Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details. - Award-Winning Stability & Culture: Become part of an organization celebrated as 'Top Employer Poland 2024' - in the audit our stable and supportive work environment scored 100%! No prior corporate experience is required – this role is open to students and graduates who are motivated to start their professional careers. We offer a structured onboarding process, training, and ongoing team support. The position follows a hybrid working model, combining on‑site and remote work in line with business needs and local guidelines. The recruitment process is conducted fully online. Your development path This role offers multiple development paths depending on your interests and performance. You may grow into a more specialized position and with experience, you can take on more complex tasks, become a subject‑matter expert, support process improvements or progress toward senior and coordination roles within international teams. Get to know us Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued. About Capgemini Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Respond to customer inquiries via phone and email, ensuring timely resolution of issues. Collaborate with internal teams for support and provide first-level technical troubleshooting while documenting interactions thoroughly.

Field customer inquiries through various channels, resolve issues with a calm approach, escalate when necessary, and track call-related information for auditing purposes while providing feedback on call issues.

Title: Customer Service Assistant 2 Location: Columbus United States Ohio Department of Public Safety - Bureau of Motor Vehicles/Titles Support Services Report in Location: 1970 West Broad Street, Columbus, OH 43223 Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. Job Description: - This position is currently remote (work from home) but can be subject to change to regular, in-office work* Perks of Working for the Ohio Department of Public Safety - Multiple pay increases over the first years of service! - Free Parking! - Free Gym Access & Walking Path! - Daycare On-site! - Cafeteria On-site! What You'll Do as a Customer Service Assistant - Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation: - Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service; - Listen carefully to internal &/or external customer questions &/or concerns & ask appropriate follow-up questions to verify understanding; - Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided; - Follow up to ensure all of the customer's questions &/or concerns have been thoroughly answered; - Respond to inquiries received from the Cisco Finesse phone system; - Maintain unit standards & procedures as outlined within the section; - Respond to live chat e-mail & mail from the general public & all other constituents; Click here to see the full position description 9 mos. trg. or 9 mos. exp. in office practices & procedures; AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; AND 9 mos. trg. or 9 mos. exp. in operation of personal computer. - Or equivalent of Minimum Qualifications for Employment noted above. Helpful Tips for Applying: - Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume". - Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting. - Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A". Job Skills: Customer Service