Field customer inquiries through various channels, resolve issues with a calm approach, escalate when necessary, and track call-related information for auditing purposes while providing feedback on call issues.

Title: Customer Service Assistant 2 Location: Columbus United States Ohio Department of Public Safety - Bureau of Motor Vehicles/Titles Support Services Report in Location: 1970 West Broad Street, Columbus, OH 43223 Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. Job Description: - This position is currently remote (work from home) but can be subject to change to regular, in-office work* Perks of Working for the Ohio Department of Public Safety - Multiple pay increases over the first years of service! - Free Parking! - Free Gym Access & Walking Path! - Daycare On-site! - Cafeteria On-site! What You'll Do as a Customer Service Assistant - Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation: - Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service; - Listen carefully to internal &/or external customer questions &/or concerns & ask appropriate follow-up questions to verify understanding; - Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided; - Follow up to ensure all of the customer's questions &/or concerns have been thoroughly answered; - Respond to inquiries received from the Cisco Finesse phone system; - Maintain unit standards & procedures as outlined within the section; - Respond to live chat e-mail & mail from the general public & all other constituents; Click here to see the full position description 9 mos. trg. or 9 mos. exp. in office practices & procedures; AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; AND 9 mos. trg. or 9 mos. exp. in operation of personal computer. - Or equivalent of Minimum Qualifications for Employment noted above. Helpful Tips for Applying: - Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume". - Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting. - Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A". Job Skills: Customer Service

Title: Customer Service Representataive Location: Salt Lake City United States Full time job requisition id R-2521 Please note before applying: We are only considering local candidates in the Salt Lake Valley for this position! Thank you! Are you a Customer Service Representative looking to join an in-house sales team who sells award-winning products nationwide? Ultradent, a global name in oral health care, is a good place for you! We are currently seeking experienced, talented Customer Service Representative to work remotely (but will be required to come to headquarters for live trainings) for our in-house customer service team. The shift will be Monday through Friday 7:30 AM to 4:00 PM. Compensation for this position is $22.25/hour. Following are the job responsibilities: - Manage high volume of customer service calls with a focus on sales - Cross Selling/Up Selling to and educating customers on products through inbound calls - Providing technical support to customers on product related questions - Work closely with our outside sales force WHAT YOU’LL NEED TO SUCCEED: - A POSITIVE CAN DO ATTITUDE! - Must be driven to meet company sales and customer service goals - Excellent communication and organizational skills - Basic math and computer skills WHAT WE’RE LOOKING FOR IN YOU: - 1-2 years of phone sales experience is ideal - Dental industry background is a plus Ultradent is an Equal Opportunity Employer. We are a global culture where differences and perspectives are sought after, welcomed, and embraced. We consider all qualified applicants fairly, based on their experience, skills, and potential to contribute to our team. Our core values – Integrity, care, quality, innovation, and hard work- guide us daily. These values, when balanced, shape our workplace culture and ensure that we remain focused on our vision while maintaining a professional and inclusive environment.   PWDNET

Role Description A Estante Mágica é um negócio de impacto social que acredita no poder da educação para transformar o mundo. Nosso objetivo é ambicioso: impactar 1 bilhão de crianças até 2030! E você pode fazer parte dessa missão incrível, ajudando-nos a dar voz às próximas gerações. Vamos juntos transformar o futuro? Estamos em busca de uma pessoa estagiária comunicativa, empática e encantadora, que queira se desenvolver na área de Relacionamento com o Cliente, aprendendo na prática como criar experiências incríveis para escolas, educadores e famílias. - Atendimento a educadores e famílias por diferentes canais (telefone, videoconferências, WhatsApp e e-mail), desenvolvendo comunicação empática e encantadora. - Uso de ferramentas de automação e IA para apoiar o atendimento e otimizar tarefas do dia a dia. - Coleta e organização de feedbacks e informações das interações, aprendendo a identificar padrões e oportunidades de melhoria. - Acompanhamento de solicitações de clientes internos e externos, com foco em clareza, empatia e resolução. - Vivência com plataformas de atendimento e relacionamento, como HubSpot e ferramentas de CX. - Desenvolvimento de organização, priorização e agilidade em uma operação dinâmica e de alto volume. Qualifications - Interesse em desenvolver habilidades de comunicação escrita e verbal, com clareza e acolhimento. - Curiosidade para aprender e utilizar ferramentas de Inteligência Artificial (como ChatGPT e assistentes virtuais). - Perfil analítico em desenvolvimento, com vontade de entender problemas e contribuir para soluções. - Organização para lidar com múltiplas demandas em ambiente remoto. - Facilidade e interesse em aprender novas ferramentas digitais (HubSpot, Slack, Notion, IA). - Estar cursando o Ensino Superior, com matrícula ativa. - Conhecimento intermediário em Pacote Office ou Google Drive. - Proatividade, dinamismo e vontade de aprender. - Boa capacidade de trabalho em equipe e colaboração. Requirements - Modelo de trabalho: Remoto - Carga horária de 30 horas semanais, das 9h às 16h (1 hora de almoço). - Bolsa estágio inicial de R$1.000,00, com reajuste para R$1.200,00 após 3 meses.