Role Description The GTM Operations Director is responsible for building and running the operating model that scales partner-delivered and embedded solutions, driving predictable growth, partner satisfaction, and compliant execution across geos and routes-to-market. The role acts as the operational “control tower” between partnerships, product, sales, finance, and legal. - Operational strategy and governance: - Define and own the end to end operating model for partner solutions and embedded offerings (from partner onboarding and solution design through co-sell, billing, and support). - Establish and run the rhythm of the business for partner and embedded motions, including QBRs, MBRs, pipeline and forecast reviews, and program health reviews. - Create and maintain clear governance, RACIs, and approval workflows for large/complex deals, non-standard terms, and new embedded constructs. - Process, systems and tooling: - Design, document, and continuously improve core processes across partner GTM, sales, finance, legal, and customer success to make it “easy to do business” with and through partners. - Own the functional requirements and roadmap for supporting digital capabilities for partner and embedded-solution motions. - Drive automation and standardization of workflows, minimizing manual touchpoints while maintaining appropriate controls and compliance. - Performance management and analytics: - Define success metrics and dashboards for partner and embedded solutions (e.g., attach and adoption rates, partner-sourced and influenced ACV, solution margin, partner health, time-to-launch). - Lead forecasting and performance reviews for partner and embedded motions, providing insight and recommendations to executive and field leadership. - Use data to identify bottlenecks and opportunities, prioritize improvements, and track impact of operational changes. - Cross-functional and partner collaboration: - Partner with Product, Partnerships, Sales, and Finance to operationalize new embedded offerings and partner solutions, including packaging, pricing guardrails, and quote-to-cash design. - Serve as the primary operational point of contact for key partners on topics such as deal execution, reporting, incentives, and program requirements. - Coordinate with regional and route-to-market leaders to ensure global standards with local flexibility where needed. - Risk, compliance, and quality: - Ensure operational compliance with partner agreements, commercial policies, and relevant regulatory requirements across embedded and partner-delivered models. - Define and maintain controls, documentation, and audit readiness for partner and embedded motions (e.g., discounting approvals, data sharing, incentives, and rebates). - Monitor quality of execution and customer/partner experience, driving corrective action plans where needed. - Partner Solution Consulting Operations: - Lead operations for partner solution consulting, covering scoping, staffing, delivery governance, and post implementation review for partner-led and embedded solutions. - Partner with Partner Sales, Solution Consulting, and Services to support operational alignment across presales with delivery capabilities, minimizing delivery risk and rework. - Establish KPIs for partner solution consulting; review performance regularly and drive actions to improve efficiency and impact. Qualifications - 10+ years in SaaS operations, revenue operations, or partner/channel operations, including direct experience with partner ecosystems and/or embedded solution models. - Proven track record designing and running complex GTM operating models, with measurable impact on revenue growth, productivity, and/or margin. - Demonstrated ability to influence and collaborate with senior leaders across sales, partnerships, product, finance, and legal. - Excellent communication skills, with the ability to translate complex operational details into clear, executive-ready narratives and decisions. Requirements - Experience in enterprise SaaS with large, global partner ecosystems. - Background in management consulting, corporate strategy, or strategic operations. - Familiarity with embedded solutions, embedded platform models, or solution-led partner motions (co-built / co-sell plays). Benefits - Base pay of $165,600 - $289,800, plus equity (when applicable), variable/incentive compensation and benefits. - Competitive On Target Earnings (OTE) incentive compensation structure. - Health plans, including flexible spending accounts. - 401(k) Plan with company match. - ESPP and matching donations. - Flexible time away plan and family leave programs.

• Develop and project manage a partner and customer’s integration architecture, implementation timeline, and operational work streams • Develop clear and accurate implementation guide • Lead the planning, tracking and completion of all project tasks throughout the partner and customer onboarding and implementation process — including but not limited to: • Develop and oversee the project schedule and lead regular meetings with operational leads • Document, coordinate and monitor progress of partner and customers, including ensuring all requirements are met • Coordinate internal resources as required; Drive project to release on time with high quality • Help partner, Product, Engineering and Payroll Operations teams understand product features and benefits • Identify and understand project risks, coordinate with respective teams as applicable to mitigate and resolve • Contribute to the development of integration best practices, training material and Remote internal and external collateral • Manage the complexities of multi-step high-stakes projects with organization and efficiency and keen attention to deadlines • Communicate project plan, deployment progress, execution, and delivery using relevant reporting tools and dashboards • Collaborate closely with Product and Engineering on strategic projects that improve and scale our implementation process and team operations • You are passionate about team-work and developing people • Strong leadership, Coaching and Mentoring skills • Grow and develop the PMO function

Role Description As the Operations Finance Manager, you will serve as the strategic finance leader for our Power Distribution Services (PDS) business unit. In this high-impact role, you will oversee the full scope of financial processes that enable effective planning, forecasting, analysis, and reporting. You will drive operational excellence within the finance organization by strengthening financial controls, improving processes, and ensuring adherence to established policies and procedures. This is an opportunity to influence business performance, partner with cross-functional leaders, and help shape the financial direction of our growing Electrical Engineering Systems & Services division. The expected annual salary range for this role is $130,000 - $175,000 a year. This position is also eligible for a variable incentive program. In this role, you will: - Support the division controller and division director of operations in all financial aspects of the business. - Coordinate and manage all financial reporting and accounting within the business unit. - Communicate results to leadership and the broader division team to ensure timely and effective decision making. - Develop and manage month end close, forecasting, annual profit plan, and strategic plan process for the Projects business unit. - Promote good financial stewardship by helping to control costs and driving forecast accuracy. - Provide oversight and assistance to ensure compliance with Revenue Recognition standards. - Analyze financial data and performance metrics related to the operations to identify trends, opportunities, and areas for improvement. - Drive accountability for results and defining key performance metrics together with business leaders. - Ensure productivity improvements and growth in areas such as operational excellence, continuous improvement, quality and supply chain management. - Work closely with the operations team to develop action plans, strategies, and initiatives based on financial insights. - Drive and monitor the implementation of the plans. - Create financial models to assess the impact of various scenarios on operational performance. - Identify financial risks within the operations and propose mitigation strategies. - Monitor key performance indicators (KPIs) and operational metrics to evaluate performance against targets. - Monitor and manage operational costs to achieve efficiency and cost-reduction while maintaining quality. - Implement inventory control actions and initiatives to maximize operational profitability while maximizing cash. - Build organizational capability through successful hiring, talent development, and succession planning in the business. - Lead the main financial processes for the site, such as forecasts and profit plan. Qualifications - Bachelor's degree from an accredited institution. - Minimum of 7 years of progressive accounting/finance experience. - Minimum of 2 years of leadership experience. - Master’s degree in Finance, Accounting or Business and/or CPA (preferred). - Progressive finance experience in industrial manufacturing/engineering services (preferred). - Demonstrated leadership capability, ability to build and develop teams, excellent communication skills (preferred). - Working knowledge of financial and ERP systems (SAP/Oracle) (preferred). - Preference will be given to candidates residing near Pittsburgh, PA (preferred). Requirements - Working knowledge of sourcing and manufacturing practices and performance measurement followed by Operations personnel. - Thorough knowledge and understanding of accounting principles and concepts, including pronouncements of external regulatory bodies such as Financial Accounting Standards Board, SEC, IRS, IASB, etc. - Broad experience with an internal controls environment including knowledge of GAAP and Sarbanes Oxley requirements. - Ability to prepare, analyze and interpret financial and operation analyses/reports. - Proven experience in budget preparation and budget presentation skills. - Effectively drives and manages change, challenges the status quo and champions new and innovative ideas. Benefits Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

• Build and maintain operational systems • Hold the team accountable to KPIs • Oversee hiring and onboarding processes • Manage inventory, 3PL, and logistics • Provide financial visibility into operational spend • Ensure every team member has a clear playbook and job scorecard • Audit current workflows and identify bottlenecks • Create systems that remove reliance on tribal knowledge • Maintain operational dashboards and KPI trackers • Use AI tools to automate and optimize repetitive processes • Serve as the primary day-to-day point of contact for the team • Run weekly team standups and structured 1:1 meetings • Track KPIs using role-based scorecards • Conduct monthly and quarterly performance reviews • Lead underperformance conversations and manage PIPs when needed • Process contractor and team payments accurately and on time • Foster a culture of accountability and ownership • Manage the hiring pipeline when new roles open • Oversee recruiter (if/when added to the team) • Maintain updated job descriptions and role scorecards • Build structured onboarding plans for every new hire • Own inventory tracking and demand forecasting • Proactively manage reorder cycles • Coordinate freight logistics and shipment timelines • Manage 3PL relationships and monitor SLAs • Prevent stockouts and overstock through forecasting accuracy • Continuously optimize supply chain costs and efficiency • Track recurring operational expenses (tools, subscriptions, vendors) • Identify anomalies and unnecessary spend • Deliver a monthly OPEX summary with observations • Monitor budget vs. actuals and flag discrepancies • Support data-driven operational decision-making