• Build trusted relationships with prospective enterprise customers • Drive simulation and AI adoption across North America • Design solution architectures for enterprise deals • Write SOWs • Run technical discovery and own proof-of-value through to technical close • Collaborate across teams to develop webinars and workshops • Work closely with Product Management to align product development with customer opportunities • Ensure customer success while supporting long-term growth

• Partner with customers to understand business objectives and technical constraints, translating them into well-architected NewStore solutions • Lead technical discovery and solution design across NewStore, existing client systems, and third-party integrations with a focus on scalability, performance, and operational excellence • Serve as a subject matter expert and technical advisor, guiding customers and solution partners toward sound architectural decisions • Architect complex omnichannel solutions spanning ecommerce, OMS, POS/(m)POS, CRM, ERP, and fulfillment systems • Collaborate closely with NewStore Product Management and Engineering to align customer needs with platform capabilities and roadmap considerations • Influence and guide customer technical teams and delivery partners through clear recommendations, documentation, and hands-on leadership when required • Own the technical quality of implementations from kickoff through delivery, ensuring solutions meet agreed business objectives, timelines, and architectural standards • Anticipate and proactively address risks related to scalability, regionalization, performance, and long-term maintainability • Support successful customer outcomes by balancing near-term delivery needs with long-term platform sustainability

• Own technical architecture across the services portfolio, from pre-contract scoping through delivery • Lead solution design for OpenFn-centered interoperability engagements: integration strategy, data flow architecture, API design patterns, system topology, and deployment approach • Consult directly with government and NGO technical counterparts on OpenFn solution design and associated enterprise architecture strategy • Evaluate proposed use cases to determine whether they are a strong fit for the OpenFn platform; advise on constraints and alternative designs • Set and uphold the technical quality bar across the services portfolio, from solution design through to delivery and deployment • Develop internal standards and guidelines for what good looks like on an OpenFn implementation, and build the review processes that help the whole team work to that standard • Mentor engineers and consultants, helping them develop both JavaScript competence and systems-level integration thinking • Become the organization's deepest practitioner of OpenFn as a solutions tool, understanding what the platform can and cannot do at scale and under real conditions • Build and own a solutions architecture library: a structured knowledge base cataloging how OpenFn maps to different integration patterns, with honest documentation of platform fit and known limits • Serve as the bridge between services and product: translate field learnings and performance constraints into structured product feedback, and bring roadmap awareness back into implementation planning and sales scoping • Define and oversee deployment strategies for government clients hosting OpenFn on local infrastructure, including containerized, cloud, and hybrid environments • Develop deployment standards and runbooks that implementation teams can apply consistently across diverse hosting configurations

• Act in a consultative role, to inspire, lead and collaboratively work with customers, colleagues and partners in configuring the Clinisys software package. • Provide technical assistance to the implementation of complex distributed environments with private, hybrid, and cloud platforms. • Be the key technical subject matter expert in the design and deployment of the Clinisys LIMS Solution into Healthcare organizations within the UK and Republic of Ireland. • Identify opportunities within customer solutions and internal delivery processes where AI technologies can add measurable value. • Collaborate with multiple internal and external stakeholders to encompass a unified and scalable solution. • Continual customer engagement to promote solution design, build and testing, and transition into service.