NewStore

• Partner with customers to understand business objectives and technical constraints, translating them into well-architected NewStore solutions • Lead technical discovery and solution design across NewStore, existing client systems, and third-party integrations with a focus on scalability, performance, and operational excellence • Serve as a subject matter expert and technical advisor, guiding customers and solution partners toward sound architectural decisions • Architect complex omnichannel solutions spanning ecommerce, OMS, POS/(m)POS, CRM, ERP, and fulfillment systems • Collaborate closely with NewStore Product Management and Engineering to align customer needs with platform capabilities and roadmap considerations • Influence and guide customer technical teams and delivery partners through clear recommendations, documentation, and hands-on leadership when required • Own the technical quality of implementations from kickoff through delivery, ensuring solutions meet agreed business objectives, timelines, and architectural standards • Anticipate and proactively address risks related to scalability, regionalization, performance, and long-term maintainability • Support successful customer outcomes by balancing near-term delivery needs with long-term platform sustainability

• Provide prompt, professional support to NewStore employees with all technical questions about IT software. • Support the team in analyzing and troubleshooting common hardware and software issues (e.g., laptops, mobile devices, productivity tools). • Support employees with basic guidance on hardware and software usage - while learning best practices along the way. • Proactively monitor the IT Service Desk queue to ensure timely response and resolution of support requests. • Coordinate and execute IT onboarding for new hires (including account and equipment provisioning) and ensure secure offboarding. • Assist with ordering and tracking IT equipment, working alongside senior team members. • Identify and decommission non-compliant or obsolete hardware in accordance with company policies.

• Engage and qualify inbound and outbound leads, ensuring timely, personalized and thoughtful follow-up • Qualify MQLs by ensuring they meet specific criteria, and convert them into Sales Qualified Leads (SQLs) • Partner closely with Marketing and Sales to test messaging, campaigns, and target personas • Execute multi-touch, insight-driven outreach tailored to retail decision-makers • Leverage tools like Salesforce, HubSpot, Salesloft, Clay, and LinkedIn Sales Navigator to prioritize efforts • Use AI and automation to improve personalization, efficiency, and engagement • Support event and campaign follow-up to maximize pipeline impact • Maintain strong CRM hygiene and track engagement insights • Provide structured feedback on: ICP and target account definition Messaging effectiveness, Market signals, objections, and trends

• Demonstrate NewStore’s offerings with a value first approach to prospects and partners. • Lead technical discussions on integration strategies, APIs and typical data flow patterns. • Respond to RFPs and Security Questionnaires from multiple perspectives – Functional, Architectural and Security. • Collaborate with all levels of the NewStore organization to develop best practices, identify market opportunities and address unique business use cases. • Lead whiteboard integration/future-state discussions. • Evangelize the benefits of NewStore’s omnichannel platform. • Identify and recommend appropriate solutions for complex customer needs/requirements on the fly.

• Own the full enterprise sales cycle end-to-end: prospecting, qualification, discovery, solution design, commercial negotiation, and close. • Build and manage a pipeline of enterprise retail brands across North America, with a focus on the Eastern and Central regions. • Engage with C-suite and VP-level stakeholders across IT, Operations, and Retail leadership. You are a peer in these conversations, not a pitch machine. • Bring a consultative approach: invest time in understanding a prospect's business and pain points before presenting solutions. • Collaborate with our SVP, Sales and our Solutions Engineering team on complex, multi-stakeholder opportunities. • Participate in industry events, retail tradeshows, and store visits, including key events in New York and across North America. • Contribute pipeline intelligence, competitive insights, and account strategy to the broader go-to-market team. • Leverage AI tools to improve sales processes and drive efficiency.

🏪 THE ROLE NewStore is looking for a Senior Account Executive to drive new business growth across North America. This is a net-new pipeline role: you will be the primary commercial driver for enterprise retail brands across the East and Central time zones, working directly with C-suite and VP-level buyers. We are a lean, focused team. This is not a role for someone who relies on a large support organisation. It is a role for someone energised by ownership, who wants to be close to the product, close to the customer, and genuinely excited about the future of retail technology. 🚀 WHAT YOU'LL DO - Own the full enterprise sales cycle end-to-end: prospecting, qualification, discovery, solution design, commercial negotiation, and close. - Build and manage a pipeline of enterprise retail brands across North America, with a focus on the Eastern and Central regions. - Engage with C-suite and VP-level stakeholders across IT, Operations, and Retail leadership. You are a peer in these conversations, not a pitch machine. - Bring a consultative approach: invest time in understanding a prospect's business and pain points before presenting solutions. - Collaborate with our SVP, Sales and our Solutions Engineering team on complex, multi-stakeholder opportunities. - Participate in industry events, retail tradeshows, and store visits, including key events in New York and across North America. - Contribute pipeline intelligence, competitive insights, and account strategy to the broader go-to-market team. Leverage AI tools to improve sales processes and drive efficiency 📊 WHAT YOU'RE SELLING - Enterprise-level deals with multi-year contracts and meaningful ACV. These are strategic, board-level investments for our customers. - Complex, multi-stakeholder buying committees spanning IT, Operations, and Retail leadership. You will need to build consensus across functions, not just win one champion. - Longer sales cycles that reward patience, rigour, and relationship-building over quick wins. - A blended revenue model combining committed subscription and consumption-based components. Our commission structure is designed to reward you meaningfully at signing. - Territory: United States and Canada. 📚 YOUR STORY Our ideal candidate has: - 5–7 years of B2B SaaS or enterprise technology sales experience, with a quota-carrying, closing role throughout. - Demonstrated ability to run complex, multi-stakeholder enterprise deals independently and without heavy internal support. - Executive presence: comfortable and credible in C-suite and VP-level conversations from day one. - Hungry and coachable, motivated by ownership and results, not by the size of the support team around you. - Comfortable with longer sales cycles and a commission structure that rewards meaningfully at signing: you think in quarters. - Experience selling into retail, retail-adjacent, or commerce verticals is a genuine plus, though not a hard requirement. - Based in Canada (Eastern or Central time zone preferred); remote-first. 📕 OUR STORY At NewStore, we are on a mission to create a seamless, app-based omnichannel experience that will change the game for innovative retail brands. By empowering brands in 40+ countries to run their entire stores on an iPhone, we are paving the way for a brighter future in retail. Our diversity is our greatest strength. Our team comprises over 40 nationalities, fostering a melting pot of unique perspectives, cultural experiences, and innovative ideas. Join us in our mission to bring the joy back to retail. 🔥 PERKS & BENEFITS Generous PTO & R&R: We prioritise your wellbeing with a generous leave policy and a culture that encourages you to recharge. Professional Growth: A dedicated personal development budget and a learning-centric environment to help you advance. Flexible Working: Remote-first with flexibility to create a working environment that suits your lifestyle. Balanced Work-Life: Life-friendly working hours designed to help you maintain a fulfilling career and personal life. Financial Rewards: Employee stock options alongside a competitive uncapped commission plan.

• Own inbound lead follow-up across key markets with timely, personalized outreach. • Qualify MQLs and convert them into Sales Accepted Leads (SALs) and meetings. • Partner with Demand Gen and Sales to align on priority accounts, messaging, and follow-up strategy. • Execute multi-touch engagement via email, phone, LinkedIn, and video. • Use Salesforce, HubSpot/Marketo, SalesLoft, 6Sense, and LinkedIn Sales Navigator to prioritize high-intent prospects. • Leverage AI and automation to improve speed-to-lead and conversion rates. • Support event and campaign follow-up to maximize pipeline impact. • Maintain strong CRM hygiene and provide feedback to improve campaign performance.