• Partner with customers to understand business objectives and technical constraints, translating them into well-architected NewStore solutions • Lead technical discovery and solution design across NewStore, existing client systems, and third-party integrations with a focus on scalability, performance, and operational excellence • Serve as a subject matter expert and technical advisor, guiding customers and solution partners toward sound architectural decisions • Architect complex omnichannel solutions spanning ecommerce, OMS, POS/(m)POS, CRM, ERP, and fulfillment systems • Collaborate closely with NewStore Product Management and Engineering to align customer needs with platform capabilities and roadmap considerations • Influence and guide customer technical teams and delivery partners through clear recommendations, documentation, and hands-on leadership when required • Own the technical quality of implementations from kickoff through delivery, ensuring solutions meet agreed business objectives, timelines, and architectural standards • Anticipate and proactively address risks related to scalability, regionalization, performance, and long-term maintainability • Support successful customer outcomes by balancing near-term delivery needs with long-term platform sustainability

• Own technical architecture across the services portfolio, from pre-contract scoping through delivery • Lead solution design for OpenFn-centered interoperability engagements: integration strategy, data flow architecture, API design patterns, system topology, and deployment approach • Consult directly with government and NGO technical counterparts on OpenFn solution design and associated enterprise architecture strategy • Evaluate proposed use cases to determine whether they are a strong fit for the OpenFn platform; advise on constraints and alternative designs • Set and uphold the technical quality bar across the services portfolio, from solution design through to delivery and deployment • Develop internal standards and guidelines for what good looks like on an OpenFn implementation, and build the review processes that help the whole team work to that standard • Mentor engineers and consultants, helping them develop both JavaScript competence and systems-level integration thinking • Become the organization's deepest practitioner of OpenFn as a solutions tool, understanding what the platform can and cannot do at scale and under real conditions • Build and own a solutions architecture library: a structured knowledge base cataloging how OpenFn maps to different integration patterns, with honest documentation of platform fit and known limits • Serve as the bridge between services and product: translate field learnings and performance constraints into structured product feedback, and bring roadmap awareness back into implementation planning and sales scoping • Define and oversee deployment strategies for government clients hosting OpenFn on local infrastructure, including containerized, cloud, and hybrid environments • Develop deployment standards and runbooks that implementation teams can apply consistently across diverse hosting configurations

• Act in a consultative role, to inspire, lead and collaboratively work with customers, colleagues and partners in configuring the Clinisys software package. • Provide technical assistance to the implementation of complex distributed environments with private, hybrid, and cloud platforms. • Be the key technical subject matter expert in the design and deployment of the Clinisys LIMS Solution into Healthcare organizations within the UK and Republic of Ireland. • Identify opportunities within customer solutions and internal delivery processes where AI technologies can add measurable value. • Collaborate with multiple internal and external stakeholders to encompass a unified and scalable solution. • Continual customer engagement to promote solution design, build and testing, and transition into service.

• Serve as a trusted advisor to our most strategic Prospects and Customers • Combine deep industry knowledge with technical expertise to design solutions • Lead discovery sessions with customer executives and stakeholders to understand business needs • Design and deliver presentations, demos, and solution concepts that align capabilities with Prospect outcomes • Clearly articulate differentiation and advantages, ensuring customer confidence • Lead pilots and Proof of Concepts (PoCs), providing technical guidance • Act as an industry thought leader, shaping solution narratives with deep insights • Represent Upland at events, webinars, and executive briefings • Support pipeline generation through workshops, proposals, and RFP responses • Collaborate with various teams to influence roadmap and deliver customer impact • Mentor junior SCs and contribute to a learning-first culture