Role Description The Quality Assurance & Improvement Specialist is a hands-on, highly collaborative role designed for a professional looking to grow their career in healthcare quality and clinical operations. This individual will be responsible for executing quality assurance audits for our Path Assist program while identifying areas for process improvement. Operating at the intersection of clinical care and data, you will help track workforce adherence, manage regional data reporting, and collaborate across departments to fix operational bottlenecks. Responsibilities - Quality Assurance & Auditing: - Manage and conduct routine clinical case auditing processes to maintain high-quality clinical program operations. - Analyze workforce compliance to ensure Community Health Workers (CHWs) maintain strict fidelity to evidence-based best practices and the specific care standards outlined in our customer partnerships. - Audit case data to ensure clinical operations meet all customer quality requirements, including industry standards like NCQA-HEDIS and Medicare Stars. - Identify data inconsistencies, documentation gaps, and workflow errors in the care process, flagging them for review and root-cause analysis. - Data Reporting & Analytics: - Define the clinical and operational requirements for quality measurement tools, working closely with the Data Analytics team to bring those tools to life. - Maintain, update, and own the data inputs for operational trackers and performance dashboards utilized in large-scale regional initiatives. - Compile raw operational data into clear, trending monthly reports for internal leadership and external partners. - Translate complex quality metrics into actionable insights and visual presentations. - Process Improvement & Collaboration: - Partner closely with multidisciplinary teams, including Operations, Data Analytics, User Experience, and Product, to share audit findings and brainstorm workflow solutions. - Support the planning and execution of continuous improvement projects aimed at increasing the quality of care, CHW team productivity, and overall system efficiency. - Assist in designing and facilitating staff training for navigation teams when new quality standards or improved care model processes are rolled out. - Other duties as assigned. Qualifications - Bachelor’s Degree is required; Master’s Degree (MPH, MHA, etc.) is preferred. - 2 - 5 years of professional experience in healthcare quality assurance, data analysis, public health, or a related field. - Strong visual design and data presentation abilities. - High working proficiency in Excel and building reports. - Excellent written communication skills and the ability to operate independently. - A collaborative mindset with a track record of building positive working relationships across multiple teams. - Cultural humility: You are able to communicate effectively with people from various backgrounds and work respectfully across demographic, socioeconomic, language and, all other constituents that represent diverse cultures of communities. Preferred Qualifications - Familiarity with healthcare populations (Medicaid, MCOs) and a strong understanding of community-based care interventions and social determinants of health (SDOH). Diversity & Inclusion At Activate Care, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military, and veteran status, and any other characteristic protected by applicable law. Activate Care believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The organization is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process. If you require an accommodation to participate in the interview process, please let our team know at the time of scheduling.

• Drive team members to suggest ideas for innovation and ensure follow through. • Provide coaching and guidance to junior members to enable them to contribute more effectively • Provide out of hours support as requested for incidents • Coordinate test efforts with all affected parties, e.g., business stakeholders, other IT teams • Contribute to Performance Feedback • Participate in technical analysis and design review sessions • Lead in bug and metric review meetings for stream • Contribute and perform test coverage reviews • Organize regression activity of the team and own status reporting • Lead the complete delivery for a large project(s) with minimal support • Can adapt to different test automation technologies and lead proof of concept initiatives • Able to mentor junior resources on how to implement test automation and shares best practices • Contributes to the overall architecture of the automation framework and seeks ways to implement process improvements • Drives self to become SME for test automation and contributes to the development of other team members • Conducts regular peer reviews and source control PR approvals

• You’re a penetration tester who knows their way around source code. • You’ve plundered apps and pillaged networks (legally, of course). • You have a passion for hacking and information security. • You’ll be working alongside our US and internationally-based teams supporting clients across multiple industries. • With Bishop Fox, your responsibilities would include testing web applications, hacking networks, and reversing software. • As a consultant, you’ll work on a variety of projects which include short-term engagements and extended program work with well-established clients. • You'll solve challenging technical problems and build creative solutions. • As a trusted advisor, you’ll provide your expert opinion to help our clients navigate difficult business decisions.

Role Description We are currently searching for a Test Lead - Performance: - Lead end-to-end performance testing lifecycles for complex enterprise applications. - Bridge communication between onsite and offshore teams to ensure alignment and delivery timelines. - Conduct client-side performance analysis using browser-based tools and AppInsights. - Present NFR results and performance risks to business stakeholders and non-technical audiences. - Manage task alignment and coordination of testing activities across global teams. Qualifications - 8+ years of hands-on experience specifically in performance testing. - Deep expertise in OpenText LoadRunner and LoadRunner Cloud (LRC). - Proven experience leading meetings with stakeholders regarding performance improvements. - Strong technical background in Microsoft Azure environments. - Expertise in End-to-End Performance Testing methodologies. Requirements - 8+ years of hands-on experience specifically in performance testing. - Deep expertise in OpenText LoadRunner and LoadRunner Cloud (LRC). - Proven experience leading meetings with stakeholders regarding performance improvements. - Strong technical background in Microsoft Azure environments. - Expertise in End-to-End Performance Testing methodologies. Benefits - Fully remote.