• Architect the Customer Engine for Trust-driven Strategic Revenue Growth • Refine the Customer Success, Global Technical Support, and Account Management team for scale. • Transition the department to an AI-first operational model, identifying opportunities to automate workflows, streamline ticket resolution, and personalize customer engagement at scale. • Refine operational frameworks (people, process, and tech) to ensure the organization scales efficiently without inflating headcount. • Customize our onboarding motion for every segment (SMG, Commercial & Enterprise), ensuring implementation is a technical "win" from day one with every single customer. • Lead our revenue-oriented expansion teams by focusing on customer trust and experience. • Enhance operational frameworks (people, process, and tech) to ensure the organization can handle massive growth across segments without losing service quality. • Define the responsibilities for AMs, TAMs, and CSMs to ensure the model is efficient and best for the customer. • Drive Data-Centered Retention • Own the end-to-end post-sale motion experience and Net Retention Rate (NRR), using predictive data & tools to identify and mitigate churn risks before they manifest. • Accountable for global NPS and CSAT metrics, treating these as scientific benchmarks for improvement. • Improve overall onboarding experience and long term retention. • Product & Technical Advocacy • Act as the bridge between the Customer and Engineering/Product by implementing timely and nimble feedback loops that provide Product teams with critical customer insights. • Translate complex customer pain points into actionable feedback that drives a "sticky" and indispensable product roadmap. • High-Performance Leadership • Manage five direct reports and a 100+ person global footprint. • Present operational updates to the Executive Team and Board of Directors, defending strategies with clear metrics and logical depth.

The Carbon Robotics LaserWeeder™ leverages advanced robotics, computer vision, AI/deep learning, and lasers to eliminate weeds with sub-millimeter accuracy—all without herbicides. This innovative solution reduces environmental impact, promotes soil health, and helps farmers address labor shortages and rising costs. Designed in Seattle and built at our cutting-edge manufacturing facility in Richland, Washington, the LaserWeeder is setting a new standard for automated weed control. With $157 million in funding from prominent investors such as BOND, NVentures (NVIDIA’s venture arm), Anthos Capital, Fuse Venture Capital, Ignition Partners, Revolution, Sozo Ventures, and Voyager Capital, Carbon Robotics is driving innovation. As a no-nonsense team with a bias for action, we take pride in executing our ideas. Whether it’s designing transformative technology or visiting farms to ensure our products are reliable and safe, we do whatever it takes to deliver for our customers. Working here means tackling big problems with big impact. You’ll find opportunities to grow professionally, solve complex challenges, and make meaningful contributions to a mission that matters. At Carbon Robotics, we trust our team to act independently and make practical, real-world decisions. Join us as we innovate, execute, and build the future of farming together. YouTube | X | Instagram | LinkedIn | News As a Technical Customer Success Manager, you are a central part of our technical team in D/CH/AT. You support our customers in the agricultural environment, ensure smooth operations in the field, and contribute significantly to the success of our technology. Responsibilities & Requirements - Technical field service and direct customer support - Maintenance, calibration, repair, and inspection of the LaserWeeder™ - Training of operators for safe and effective use of our products - Diagnosis and resolution of technical problems (electrical and mechanical) - Close collaboration with our teams in Germany, Europe, and the USA - Support for product testing, demos, and implementations - Ability to communicate proficiently both written and verbally in English - Capable of lifting equipment and providing physical mechanical support as is needed Your Profile - Agricultural and Construction Machinery Mechatronics Engineer / Degree in Agricultural Sciences with a technical focus - Experience with Precision Farming technologies desirable - Very good technical understanding (mechanics, electrics, software) - Confident demeanor, even in challenging customer situations - Independent and solution-oriented working style - Willingness to travel (75%+ during peak season) - Willingness to provide emergency services during the season - Driver's license Class B/BE, ideally also T - Very good German and good English skills, both written and spoken - Proficient use of common IT systems What you can expect from us - Comprehensive training - Fully equipped service vehicle including tools, MacBook, and iPad - Attractive salary & stock options in a fast-growing tech startup - Personal & professional development through training - A meaningful task with a direct impact on the environment and agriculture - An innovation-driven, down-to-earth team with real drive Shape the future of agriculture with us! Apply now! --------------------- Als Technical Customer Success Manager sind Sie ein zentraler Teil unseres technischen Teams in Schweiz. Sie begleiten unsere Kunden im landwirtschaftlichen Umfeld, sorgen für reibungslose Abläufe im Feld und tragen maßgeblich zum Erfolg unserer Technologie bei. Ihre Aufgaben - Technischer Außendienst und Support direkt beim Kunden - Wartung, Kalibrierung, Reparatur und Inspektion des LaserWeeder TM - Schulung von Fahrern zur sicheren und effektiven Nutzung unserer Produkte - Diagnose und Behebung technischer Probleme (elektrisch und mechanisch) - Enge Zusammenarbeit mit unseren Teams in Deutschland, Europa und den USA - Unterstützung bei Produkttests, Demos und Implementierungen Ihr Profil - Land- und Baumaschinenmechatroniker / Studium der Agrarwissenschaften mit technischem Schwerpunkt - Erfahrung mit Precision Farming-Technologien wünschenswert - Sehr gutes technisches Verständnis (Mechanik, Elektrik, Software) - Souveränes Auftreten, auch in herausfordernden Kundensituationen - Selbstständige und lösungsorientierte Arbeitsweise - Reisebereitschaft (75%+ während der Hochsaison) - Bereitschaft zu Notdiensten in der Saison - Führerschein Klasse B/BE, idealerweise auch T - Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift - Sicherer Umgang mit gängigen EDV-Systemen Das erwartet Sie bei uns - Umfassende Einarbeitung - Voll ausgestattetes Servicefahrzeug inkl. Werkzeug, MacBook und iPad - Attraktives Gehalt & Aktienanteile an einem schnell wachsenden Tech-Startup - Persönliche & fachliche Weiterentwicklung durch Schulungen - Eine sinnstiftende Aufgabe mit direktem Einfluss auf Umwelt und Landwirtschaft - Ein innovationsgetriebenes, bodenständiges Team mit echtem Tatendrang Gestalten Sie die Zukunft der Landwirtschaft mit uns! Jetzt bewerben! Why would you join Carbon Robotics? Passion for building teams capable of solving uniquely interesting problems. Innovation while disrupting the market is what we do. Profiled in WSJ and Forbes, Carbon Robotics is poised to become the next billion dollar company in the rapidly growing worldwide Ag-Tech industry. We offer competitive compensation and benefits to our full time US based* employees, including: - Competitive salaries - Pre-IPO Stock Options - Generous Benefits: - Fully-paid medical, dental, and vision insurance premiums for you and all dependents - Choice of PPO or HDHP/HSA - Virtual Care - Doctor on Demand - Employee Assistance Program - Mental Health HRA - Restricted Healthcare Travel support - Menopause Support - Life Insurance - Long Term Disability - Flexible PTO - 401(k) plan - Pet Insurance - Commuter Benefits - Work Culture: Be a part of an inclusive and tight-knit company culture that values innovation and mission-driven success. *Internationally based employees benefits varies & Contractors are not eligible for Carbon Robotics Benefits or Stock Carbon Robotics is building a culture of diversity and inclusion for all. We welcome everyone’s voice and believe in open and transparent communication. We believe the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation to which we will build a truly unique environment. We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law. #talentacquisition #laserweeding #laserweeder #weedcontrol #agtech #agtechnology #farmtech #robotics #lasers #lasersandrobots #missiondriven #AI #startup #wearehiring #computervision #machinelearning #carbonrobotics

• Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth • Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate • Develop and implement strategies to increase customer investment in Seamless.AI products and services • Work closely with customer success and sales teams to identify opportunities for account expansion • Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal • Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies • Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers • Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the Mid-Market customer-base • Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year • Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk • Escalate issues to drive resolution in a timely, proactive manner

Role Description The Data Success Manager (Data Acquisition) is primarily responsible for the sourcing and collection of data utilized by our partners through our products and services. The members of the Data Success Team are expert problem solvers, familiar with modern databases, proficient in SQL and Python, and are able to deal with escalated issues involving data discrepancies and other data mysteries. Working with other Data Success Managers and Partnership Success Managers, you will serve as a key resource for our growing set of partners who are looking to our data-driven capabilities to support their electoral and organizing & advocacy efforts. You will: - Support the range of data needs our partners have, including helping to source, load, and validate data in various formats. - Contribute to improvements in our data management practices and pipelines. - Lead the effort to establish, manage, and improve the processes involved in data collection from both operational and technical angles. - Work with other members of the Success Team to help determine the prioritization of new data collection opportunities. As our team continues to grow, there will be increasing opportunities for this role to lean into other support activities we provide to our partners when capacity is available. Qualifications - Strong problem-solving skills, as well as the ability to manage several tasks/projects concurrently and prioritize work effectively. - Strong operational management skills to build and own processes with stakeholder expectations around timeliness and quality. - Strong communication skills to interact effectively with various internal and external stakeholders to develop data strategy and collaborative partnerships. - An unquenchable desire to identify and fix data issues in a large, complex data environment. - Moderate knowledge of SQL, including creating complex queries and manipulating large data sets. - Moderate experience in scripting languages (Python, etc.). Requirements - Establish and manage the operational processes to identify, evaluate, and source datasets that support Murmuration’s civic engagement partners across organizing, advocacy, and electoral campaigns. - Create and perform validation and quality checks on newly acquired datasets, including schema review, field-level analysis, completeness checks, and anomaly detection. - Clean, standardize, and prepare external datasets for integration into Murmuration systems using SQL and scripting tools. - Collaborate with internal teams (i.e., Data Success, Partner Success, and Research) to understand data gaps and recommend appropriate sourcing strategies. - Monitor ongoing data quality for sourced datasets and proactively flag degradation, inconsistencies, or compliance concerns. - Establish, implement, and share internal processes for dataset evaluation, vendor onboarding, and quality assurance. - Develop and maintain the necessary documentation and training for internal teams on how to use and understand new datasets. - Support partners' campaign activities and work in the Organizer platform when responsibilities allow. Nice to Haves - Experience with voter file, election data, or other datasets containing personally identifiable information (PII). - Experience implementing data quality control best practices with both internal and external stakeholders. - Experience training stakeholders with varying levels of data literacy on how to understand and utilize different types of data. - Experience with business intelligence tools such as Sigma or Tableau. - Experience with workplace productivity and collaboration tools, especially complex or integration-based workflows (i.e., Asana, Slack, Jira, Monday, etc.). Benefits - Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members. - Retirement benefits with a 5% employer match. - A flexible, unlimited PTO plan. - Generous paid parental leave. - Pre-tax commuter benefits. - A company laptop. - A flexible remote work environment. - A home office setup stipend for all new employees. - Monthly reimbursement for remote work expenses. - A yearly professional development fund. - Mental health and wellness benefits through Calm and Better Help. - Yearly in-person staff retreats. - A welcoming culture that celebrates diversity, equity, inclusion, and belonging.