• The Customer Success Representative supports growers, agronomists, and farm operations using the Agworld platform by providing responsive support, onboarding, and proactive engagement to drive product adoption and renewal. • The role ensures customers receive timely assistance, understand how to use the platform effectively, and achieve value from Agworld’s solutions. • This position plays a key role in maintaining strong customer relationships and supporting retention across the region. • Prioritise customer renewals and overdue renewals. • Re-engage at-risk customers prior to renewal through various communication mediums. • Maintain regular customer contact to ensure continued satisfaction and platform adoption. • Onboard new clients and provide training to ensure the successful implementation and achievement of customer objectives. • Deliver exceptional customer service via phone, in-app chat, and email. • Plan and prioritise day-to-day activities toward achieving agreed business objectives, including effective time and productivity management. • Maintain and develop relationships with existing and new customers to optimise service quality, business growth, and customer satisfaction. • Utilise globally aligned systems and processes to ensure efficiency and consistency in customer service delivery. • Attend and present at customer success team meetings and meetings with other departments necessary to perform duties and aid business development. • Visit customers for training and support, and present grower/agronomist workshops. • Ensure your training is maintained and continue to develop relevant knowledge, techniques and skills. • Adhere to health and safety policy, and other requirements relating to the wellbeing and care of people and equipment. • Ensure all day-to-day activities are recorded, managed and completed effectively to ensure a high level of productivity. • First-line inbound support, providing excellent customer service and care: phone, in-app chat, and email. • Support new client onboarding by assisting with technical setup, such as importing data, configuring accounts, and connecting clients. • Provide ad-hoc training as part of the inbound support.

• Prioritise customer renewals and overdue renewals. • Re-engage at-risk customers prior to renewal through various communication mediums. • Maintain regular customer contact to ensure continued satisfaction and platform adoption. • Onboard new clients and provide training to ensure the successful implementation and achievement of customer objectives. • Deliver exceptional customer service via phone, in-app chat, and email. • Plan and prioritise day-to-day activities toward achieving agreed business objectives, including effective time and productivity management. • Maintain and develop relationships with existing and new customers to optimise service quality, business growth, and customer satisfaction. • Utilise globally aligned systems and processes to ensure efficiency and consistency in customer service delivery. • Attend and present at customer success team meetings and meetings with other departments necessary to perform duties and aid business development. • Visit customers for training and support, and present grower/agronomist workshops • Ensure your training is maintained and continue to develop relevant knowledge, techniques and skills. • Adhere to health and safety policy, and other requirements relating to the wellbeing and care of people and equipment. • Ensure all day-to-day activities are recorded, managed and completed effectively to ensure a high level of productivity. • First-line inbound support, providing excellent customer service and care: phone, in-app chat, and email. • Support new client onboarding by assisting with technical setup, such as importing data, configuring accounts, and connecting clients. • Provide ad-hoc training as part of the inbound support.

• As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Enterprise customers. • You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. • In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. • You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value. • Customer Onboarding: Lead the technical onboarding process for new customers. • Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. • Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues. • Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard. • Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles. • Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.

• Manage the day-to-day client facing needs of Evio’s medical rebate administration operations activities. • Ensure rebate programs run smoothly from end to end, while keeping client needs front and center. • Ensure accurate rebate eligibility, invoicing, reconciliation, and reporting while maintaining compliance with contractual terms and regulatory requirements. • Resolve issues and improve processes to drive accuracy, transparency, and financial outcomes. • Report to Evio's Pharmaceutical Contracts Operations Lead.