• Develop and implement integrated facilities management strategies that align with the customer's business objectives based on your regular conversations with them • Manage and lead a team of facilities professionals, including training, development, and performance evaluation. • Ensure high levels of customer satisfaction through proactive and clear communication with the customer points of contact. • Oversee your teams daily work in the customers repair and maintenance work order management, ensuring they are compliant with the customers Standard Operating Procedures. • Partnering with our Provider Development Manager assigned to your customer, you will work together to communicate the customers needs and opportunities for improvement to continuously improve quality service delivery from our network of providers • Lead customer-initiated projects from planning through execution, ensuring they are completed on time, within scope and clearly communicated with the customer in weekly meetings. • Identify and mitigate risks related to customer health, ensuring any risk to the customers relationship with ServiceChannel is identified and documented immediately with countermeasures • Proactively develop and present regular analytics reports on the customers location portfolio performance, including key metrics and improvement recommendations.

• Own the operating framework for warranty and service quality, ensuring it supports a high-quality customer journey. • Establish warranty policies and service quality standards that protect the customer from defects and non-conformances. • Drive alignment across service, engineering, and supply chain to ensure quality issues are resolved holistically. • Lead warranty operations and governance, monitoring trends to identify emerging risks to customer satisfaction. • Define and implement service quality standards across field service and commissioning to ensure repair effectiveness and procedural compliance. • Partner with service leadership to improve first-time fix performance and field execution discipline. • Lead the intake and triage of field quality issues, ensuring that customer-impacting failures are prioritized for immediate resolution. • Drive cross-functional root cause investigations and ensure corrective actions are verified and sustained across the fleet. • Establish evidence requirements and failure documentation standards to support sound technical and commercial conclusions. • Partner with Supply Chain to drive supplier accountability for defects, ensuring the customer experience is not compromised by component failures. • Develop and manage chargeback processes tied to supplier-caused failures and warranty events. • Translate warranty and quality insights into actionable improvements for future product designs and supplier selections.

• Develop and deliver high-quality ethics and compliance training for employees, third parties, and management on topics such as anti-corruption, conflicts of interest, fraud, sanctions, and other key risk areas • Create engaging ethics awareness content to strengthen employee understanding of ethics and compliance responsibilities • Analyze trends and prepare reporting narratives for senior leadership and the Audit Committee on risk areas, program health, and key initiatives • Conduct ethical culture assessments and design and execute remediation plans to address program gaps • Serve as a subject matter expert, providing proactive and reactive guidance to employees and leaders on ethics-related matters • Partner with internal stakeholders and, as appropriate, support or conduct ethics investigations, including fact-gathering, documentation, and reporting of findings • Manage Conflict of Interest (COI) programs, including campaign execution, analysis of low- to medium-risk disclosures, escalation of high-risk matters, annual controls testing, and ongoing remediation • Develop and refine systems to monitor, measure, and validate the effectiveness of ethics and compliance initiatives, recommending corrective actions as needed • Support periodic updates to Assurant’s Code of Business Conduct and Ethics, including the interactive version • Develop and oversee the annual review of key ethics policies, guidelines, and SOPs (e.g., Conflict of Interest Policy) • Participate in and help facilitate the Ethics Coordinator Network, collaborating with compliance teams across regions to address local ethics risks • Research industry best practices and develop business proposals for program enhancements • Champion a strong speak-up culture, transparency, and ethical decision-making across the organization • Collaborate closely with IAAS, Sustainability, Legal, People Org, and Risk partners to continuously enhance the ethics and compliance program • Support the development and evolution of ethics and compliance metrics, including the appropriate use of AI and data analytics • Monitor reporting systems to proactively identify and address potential ethics and compliance issues • Act as a project manager for ethics and compliance initiatives and support M&A integration activities as needed

Title: Program Scheduler II Location: Linthicum Maryland US Linthicum, MD, US Office Bachelors Degree Full Time, Temporary $50-60/hr Experienced (Non-Manager) On-site Telecommunications Services First Shift (Day) Job Description: Job Title: Program Scheduler II Assignment Type: Temporary (6–12 months) Location: Remote (with occasional onsite meetings at Linthicum Heights, MD office; must be within the US) Schedule: Monday–Friday, 8:00 am–5:00 pm EST Pay Rate: Up to $60/hr Experience Required: 4–7 Years Software Proficiency: Microsoft Project & Primavera P6 (both required; no exceptions) Position Overview The Program Scheduler II supports program delivery and execution by developing, maintaining, and analyzing integrated master schedules (IMS) that align with contractual requirements, technical performance, and project milestones. This role works closely with program teams, customers, and subcontractors to drive schedule performance and ensure adherence to reporting requirements. Key Responsibilities - Develop and maintain detailed program schedules in compliance with Technical Performance Requirements, Work Breakdown Structure, and Contract Statement of Work. - Build and manage schedules using both Microsoft Project and Primavera P6. - Define relationships, task logic, durations, dependencies, float, and critical path. - Track milestones and key events, monitor internal and external dependencies. - Update schedules, perform variance analysis, and provide forecasting on schedule risks. - Coordinate schedule activities with program teams, customers, and subcontractors and integrate their schedules into the master IMS. - Generate and present weekly schedule performance reports, as well as monthly cost and schedule reports to leadership. - Produce reports detailing schedule variances, root cause analysis, and risk mitigation strategies. Required Qualifications - Minimum 4–7 years of experience in program or project scheduling. - Advanced, hands-on proficiency with Microsoft Project and Primavera P6. - Working knowledge of Integrated Master Schedule (IMS), Critical Path Method (CPM), and schedule performance metrics. - Experience supporting contract-driven programs with formal reporting requirements. - Strong analytical, organizational, and communication skills. - Must be eligible to work in the US without sponsorship. Preferred Qualifications - Experience supporting government or DoD programs. - Familiarity with Earned Value Management System (EVMS) principles. - Bachelor’s degree or equivalent professional experience. - Experience in the construction or software sectors and with high-pressure environments. - Program management skills or certifications. Work Environment & Logistics - Home office-based, with periodic travel required (estimated 1–4 trips per year). - Occasional onsite meetings required at the Linthicum Heights, MD office. - No lifting requirements or safety-sensitive functions. - Reports to Hiring Manager; no direct reports. Interview & Onboarding - Interview process includes two virtual interviews (cameras on), approximately one hour each (technical and behavioral). - 1 week of initial on-the-job and specific training, followed by ongoing OJT. To Apply: Qualified candidates with the required scheduling tool expertise are encouraged to submit their applications promptly. Note: This position is open only to candidates eligible to work in the US without sponsorship. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. 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