• Build and own Sword's U.S. communications strategy across earned, owned, and shared channels. • In partnership with the CEO, lead all external communications efforts including media relations, press releases, and proactive storytelling. • Build and own a proactive U.S. media relations strategy that generates high-impact, sustained coverage in top-tier business, AI, healthcare, and technology outlets. • Manage crisis communications and sensitive reputational issues, providing executive counsel and strategic direction. • Cultivate and maintain relationships with top-tier media, industry analysts, and influencers in the U.S. • Partner closely with executive leadership to craft and elevate their public profiles through speaking engagements, awards, bylines, and interviews. • Collaborate cross-functionally with Marketing, Brand, Product, Legal, and People teams to ensure message consistency and alignment. • Measure and report on communications effectiveness and brand perception. • Work closely with the B2B marketing team to increase awareness of our different solutions. • Serve as a strategic communications advisor to senior leadership, helping translate business priorities into public-facing stories. • Report regularly on results and continuously refine strategy based on data.

Role Description The Epic Communications Lead will drive strategic and operational communications for an Epic electronic health record (EHR) deployment, focused on ambulatory and behavioral health services. This role ensures clear, timely, and effective communication across clinical, operational, and technical stakeholders to support adoption, readiness, and sustained engagement throughout the implementation lifecycle. Key Responsibilities - Communication Strategy & Planning - Develop and execute a comprehensive communications plan aligned with Phase II milestones, including go-live and stabilization. - Tailor messaging for diverse audiences including clinicians, behavioral health providers, administrative staff, and leadership. - Partner with change management and training teams to ensure alignment of messaging and timing. - Stakeholder Engagement - Identify key stakeholder groups and maintain targeted communication strategies for each. - Serve as a liaison between IT, clinical leadership, ambulatory operations, and behavioral health teams. - Support executive communications, including briefings, updates, and presentations. - Content Development - Create and manage a wide range of communication materials: newsletters, emails, FAQs, talking points, tip sheets, and intranet content. - Translate complex technical information into clear, user-friendly messaging. - Ensure consistency in branding, tone, and messaging across all channels. - Go-Live & Hypercare Support - Lead communications for go-live readiness, including countdown messaging and support resources. - Provide real-time updates during go-live and stabilization periods. - Coordinate issue escalation messaging and user support communications. - Channel Management - Utilize multiple communication channels (email, intranet, town halls, digital signage, etc.) to maximize reach and engagement. - Monitor communication effectiveness and adjust strategies based on feedback and engagement metrics. - Feedback & Continuous Improvement - Establish feedback loops (surveys, focus groups, frontline input) to assess communication effectiveness. - Continuously refine communication strategies to improve user understanding and adoption. Qualifications - Bachelor’s degree in Communications, Public Relations, Healthcare Administration, or related field. - 5+ years of experience in leading communication programs for Epic deployments/implementations. - Strong writing, editing, and storytelling skills. - Ability to manage multiple priorities in a fast-paced, deadline-driven environment. - Familiarity with change management frameworks (e.g., ADKAR, Prosci). - Experience working with clinical stakeholders and healthcare workflows. - Knowledge of healthcare regulatory and privacy considerations. Requirements - Strategic thinking with strong execution skills. - Excellent interpersonal and stakeholder management abilities. - Adaptability and resilience in dynamic environments. - High attention to detail and organizational skills. - Collaborative mindset with cross-functional teams. - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Benefits - The expected base salary for this position ranges from $85.00 to $95.00/hour. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - In addition to salary, a competitive benefit package is also offered. Company Description CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together.

• Identify potential new business investment partnerships through cold-calling • Nurture leads and schedule meetings for executives • Engage in high volume of outreach to generate leads and appointments

• Work collaboratively with communications staff, researchers, and technical assistance providers on the execution of communications plans that engage education audiences. • Plan, coordinate, and implement multifaceted social media and web content strategies focused on education related topics. • Create graphics and videos to accompany digital communications, ensuring consistent branding and best graphic design practices are applied. • Work collaboratively with communications staff and context experts to develop both print- and web-based products (e.g. newsletters, reports, presentations, postcards, and flyers) for internal and external audiences. • Support the development and maintenance of online materials and resources. • Collaborate with internal teams to ensure consistent messaging and branding across all client communications. • Stay informed of industry trends and best practices in client communication and engagement. • Provide administrative project support to senior management and clientele, where applicable.