• Develop Sales Opportunities : Identify and grow sales opportunities within new and existing customer sectors across the DACH region • Market Analysis : Identify potential targets, ideal customer profiles, and market opportunities while qualifying areas for sales growth • Strategic Proposals : Present strategic proposals to support new business revenue growth and market expansion • Commercial Negotiations : Work with clients on pricing, proposals, and commercial discussions under Head of Sales guidance • Sales Forecasting : Utilize data and sales systems to provide monthly and annual sales forecasts for new business growth • Cross-Team Collaboration : Work with Head of Sales, production teams, and clients to optimize capacity and fulfill customer requirements • Customer Journey Management : Manage CRM, order book, and accounting systems including quotations, technical advice, and order processing • Market Representation : Represent the company at regional design events, presentations, and client meetings • Production Coordination : Liaise with production teams to align stock availability with forecasts and confirmed orders • Travel Requirements : Regular travel within DACH region and occasional visits to Wales for factory visits and training

• Develop and execute targeted account strategies across the full sales lifecycle • Drive new logo acquisition and expand existing accounts within mid-sized enterprises, while co-selling and collaborating with platform partners across active pursuits • Cultivate and deepen relationships with C-suite executives, positioning as a trusted advisor, strategic partner, and business confidant • Drive solution-based sales and achieve an annual bookings target of $4–6M • Build and maintain a robust sales pipeline, typically $10–14M in coverage • Partner closely with internal stakeholders (solutions, pre-sales, delivery, support) to structure, negotiate, and close strategic opportunities • Establish account strategies aligned to client-funded initiatives and strategic priorities to enable sustained, multi-year growth • Build or strengthen relationships with Data & Analytics technology partners (Microsoft, AWS, Snowflake, Google) to drive go-to-market strategies and shared pipeline • Prepare and coordinate client engagement strategies with company leadership, including pre-call planning and post-call follow-up • Maintain a comprehensive understanding of FormativGroup’s full portfolio and confidently communicate value proposition and differentiation • Deliver accurate sales forecasts, including pipeline projections, resource requirements, and anticipated client developments • Collaborate with senior leadership to shape new offerings and solutions based on market feedback and stakeholder insights

• Identify emerging market needs, industry inflection points, and new monetisation models aligned with corporate strategy • Develop and validate new use cases, vertical plays, and solution concepts that can scale over time • Conduct structured market analysis (TAM, value pools, buying centres, competitive dynamics) • Build and maintain a future-year opportunity pipeline (12–36 months) with clear conversion paths into sales execution • Seed early-stage opportunities through pilots, design partnerships, and proofs of value • Work with Sales Overlay and core sales teams to transition mature opportunities into active sales motions • Identify, develop, and manage strategic partners (technology, platform, ecosystem, or channel) that unlock new markets or accelerate adoption • Structure joint value propositions, co-innovation initiatives, and go-to-market frameworks • Support partnership governance, alignment, and long-term growth planning • Collaborate with Product, Engineering, and Architecture teams to validate feasibility, differentiation, and scalability of new concepts • Sponsor early customer trials, pilots, and lighthouse engagements • Engage senior customer and partner stakeholders to test strategic narratives and shape executive-level business cases • Represent the company in strategic forums, industry events, and innovation ecosystems

Role Description Utilize manual and automated systems to research and evaluate member account activity for fraudulent transactions across debit cards, credit cards, ATMs, and Zelle transactions. Process a high volume of case-related tasks in a fast-paced environment to detect, investigate, resolve, and recover on high-risk fraud and dispute cases with a sense of urgency. Detect and report suspicious activity on Zelle, credit, debit, and ATM cards. Initiate preventative measures to protect the members from ongoing fraud attempts. Reviews and takes actions in pursuit of recovery according to the applicable network chargeback rules and resources. Document every phase of the review process, adhering to all established regulatory and procedural guidelines. Communicate with members and merchants, ensuring compliance with banking and network regulations. - Responsible for ensuring all processing procedures related to card fraud and non-fraud disputes are completed accurately, creating and maintaining a positive and informative member experience when verifying or taking a report of fraud. - Investigate, respond, and resolve all card fraud and non-fraud dispute claims and matters. - Research and review documents for submission of fraud and non-fraud dispute claims. - Demonstrate excellent oral and written communications while interacting with VISA, Mastercard, merchants, processors, law enforcement, and members, as necessary. Report and escalate any potential issues. - Resolve member and branch issues and related service concerns. Report and escalate any potential issues that may affect credit union assets or member satisfaction. - Collaborate with and provide relevant information from uncovered fraud accounts to other business units and investigating authorities. - Collect, evaluate, and document all evidence obtained during an investigation for recovery. Provide relevant documentation needed to support the chargebacks according to Visa, Mastercard, and alternative network rules. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to position. - Comply with all established internal audit, security, and credit union rules, regulations, and departmental procedures. - Perform chargebacks to assist in the recovery of fraudulent or non-fraud disputed transactions based on appropriate fraud or non-fraud dispute codes. - Facilitate fraud reporting process, ensuring the applicable fraud type is reported to the associated network. - Initiate preventative actions such as Stop Payments, restrictions, and reissuance of a new card. - Submit Unusual Activity Referrals (UAR) to report cases of unusual, suspicious, or questionable activity to Fraud Prevention. - Report observations of multiple fraud trends or claims with the same merchant to Fraud Prevention and Analytics. - Process provisional credits and adjustments to member accounts, accompanied by notifications that meet Regulation E and Z language requirements and deadlines. - Update notes and information on all Claims systems; maintain call records and upload relevant recorded calls to demonstrate thorough investigation and support claim decisions. - Assist with occasional research regarding member complaints and inquiries. - Follow-up and respond to merchant rebuttals and process the exception and acceptance queues. - Balance and reconcile member accounts and general ledger outages related to claim adjustments. - Perform additional duties as necessary to maintain daily operations. Qualifications - Successful completion of High School curriculum. - 2+ years of relevant experience. - Ability to effectively communicate results to members, acquirer, and/or merchants and meet mandatory time frames. - Knowledge of Credit Union products, services, policies & procedures. - Operating knowledge of Visa regulations and Federal/State Regulations specific to debit/credit cards. - Good organizational skills, including the ability to prioritize daily activities and multi-task to complete assignments. - High attention to detail in working and investigating files with emphasis on deadlines. - Effective oral and written communication skills. - Able to effectively multitask in a fast-paced environment. - Basic Microsoft proficiency. - Ability to resolve accounting outages. - Must be self-motivated and capable of working both independently as well as in a team environment. Physical Requirements - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range; a device to enhance hearing will be provided if needed. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Licenses/Certifications - None