• Redesign CRM data models and UX: Rework how opportunities handle products and pricing so that selection scales with a deeper product hierarchy, remains easy to use, and supports clean reporting and valuation while keeping the main record a pipeline-focused summary. • Build and maintain server-side logic: Write and maintain C# plug-ins and server-side rules to keep data consistent, enforce business logic reliably, and replace legacy customizations that conflict with the target architecture. • Own front end customization and form scripting: Use the JS Client API (or equivalent) to deliver a clean, intuitive in-system experience: reducing clutter, guiding users toward correct workflows, and supporting multiple product-entry modes (browse, SKU, figure-first). • Deliver integrations: Connect the CRM to adjacent platforms like quoting tools, portals, internal systems, etc. using Web API/upsert-style patterns so pre-sales activity and opportunity data stay in sync as the product roadmap evolves. • Drive automation and workflow design: Build flows that mirror how sales and quoting actually operate, including status transitions and handoffs that support coordination with functions like inventory. • Apply enterprise delivery discipline: Package solutions properly for dev/test/prod promotion, manage data migration and reconciliation from legacy structures, control access and exposure of custom objects appropriately, and produce documentation fit for support and audit. • Collaborate on governance and acceptance: Work with internal CRM stakeholders on backlog prioritization, environment promotion, and routine acceptance of your own work.

• Drive implementation and maintenance of Webflow’s build system. • Oversee the configuration and management of multiple development environments. • Define and enforce development processes and best practices. • Spearhead the deployment strategy for production environments. • Mentor junior members of the DevOps team. • Collaborate with software engineering teams to optimize application performance. • Stay current with emerging DevOps trends and technologies. • Participate in engineering citizenship activities.

• Lead and mentor the Cyber Engineering team in the UK and Singapore, providing both technical guidance and leadership to support their growth in a dynamic, fast-paced environment. • Report into and work closely with the Head of Labs Engineering to define the future direction of the cyber engineering function aligned with the global strategy, ensuring technical consistency and shared standards. • Act as line manager for the engineers, including performance reviews, career development, and day-to-day coaching. • Design, develop, and maintain the offensive security infrastructure that powers the watchTowr Platform, ensuring it can process vast amounts of data and identify vulnerabilities in enterprise systems at scale. • Collaborate closely with product, front-end, backend, and platform teams to align cyber security initiatives with business goals and ensure seamless integration across functions. • Drive innovation and lead R&D projects that push the limits of offensive security, replicating adversary tactics at scale to uncover vulnerabilities and provide actionable insights.

Role Description Zocdoc's most important asset is our people. As the Team Lead for Trust & Safety Operations, you'll play a central role in protecting the integrity of Zocdoc's marketplace — ensuring that patients, providers, and internal partners can trust how we make and enforce Trust & Safety decisions at scale. - Trust & Safety depends on nuance, fairness, and consistency. - Bridge strategy and frontline execution — ensuring that growth and the responsible adoption of AI never come at the expense of accuracy, accountability, or trust. - Provide the human judgment, coaching, and operational rigor that cannot be fully automated. - Help Zocdoc scale responsibly. This is a fully remote role open to candidates based anywhere in the United States. Qualifications - Experience in Trust & Safety, Operations, Risk, or a similar function where policy enforcement and sound judgment are central to the work. - Demonstrated experience as a team lead, mentor, subject matter expert, or informal leader who has supported others' performance and development. - Fluency with AI-assisted workflows and tools (e.g., ChatGPT, Claude, or similar). - A track record of making thoughtful, risk-informed decisions with incomplete information and documenting your rationale clearly. - Strong written and verbal communication skills — with the ability to translate complex policies into clear, operational guidance. - Comfort with metrics and QA frameworks: reading dashboards, spotting trends, and turning insights into action. - An ownership mindset: proactively surface risks, drive follow-through, and care deeply about the team's outcomes and health. Requirements - Excited and fluent in working alongside AI tools — leveraging automation where it helps and stepping in where human judgment is critical. - Energized by coaching others and raising the bar on quality, not just clearing your own queue. - Comfortable making judgment calls in ambiguous, high-stakes scenarios and clearly explaining the "why" behind your decisions. - Highly organized and motivated by smooth operations, clear expectations, and consistent processes. - Curious about how patterns in cases, metrics, and feedback can surface deeper risks or opportunities for improvement. - Able to balance empathy for team members and users with a clear-eyed view of risk, policy, and marketplace integrity. Benefits - Flexible work environment - Competitive PTO - 100% paid employee health benefit options (including medical, dental, and vision) - 401(k) with employer-funded match - Corporate wellness programs with Wellhub - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified - Base salary range for this role is currently $65,000 – $85,000 for remote positions only.