IT Manager
Location
California
Posted
36 days ago
Salary
0
Seniority
Senior
Job Description
IT Manager
Jonas Software
• Manage endpoint security, vulnerability management, SIEM monitoring, identity and access administration, DNS/email security, secure remote access, and IT operations across Windows, Mac, and selected Linux systems • Implement formal onboarding and offboarding processes for employee accounts and equipment across all company systems • Own an IT help desk and ticketing system for support requests • Own asset management platform to track all company hardware (laptops, desktops, servers, network equipment) • Deploy and manage an MDM solution across all company endpoints (Windows and Mac) • Maintain IT policies and documentation covering security, access management, acceptable use, and incident response • Perform periodic access reviews to ensure proper permissions across all systems • Manage the office LAN, firewall, switches, and internet connectivity • Evaluate and upgrade network equipment as needed • Deploy and manage endpoint security software across all company devices • Enforce disk encryption on all endpoint devices • Monitor and manage endpoint patching and OS updates • Manage DNS and email security configurations • Monitor the Rapid7 SIEM for security events and respond to alerts • Enforce MFA across all company systems • Maintain least-privilege access controls across all platforms • Manage privileged access with segregated administrative accounts • Conduct periodic vulnerability assessments and remediate findings • Maintain an incident response plan and disaster recovery plan, including annual tabletop exercises • Perform regular internal security audits (exposed services, misconfigurations, EOL software) • Coordinate with engineering team on server-side security items (agent deployment, hardening, log ingestion) • Manage core business systems, collaboration suite, and remote-access systems • Manage password manager administration (vaults, sharing policies, permissions) • Manage secure remote access • Manage physical office access control (implement and maintain an electronic access system) • Ensure timely provisioning and deprovisioning tied to employee lifecycle events • Oversee backup strategy -- ensure backups are encrypted and regularly tested for restoration • Provide technical support to approximately 30 employees across Windows and Mac platforms • Support both in-office and remote employees (approximately 50/50 split) • Troubleshoot hardware, software, network, and connectivity issues • Provide patient, clear guidance to less technical staff while respecting the autonomy of technical team members • Set up and configure new employee workstations and laptops
Job Requirements
- 3+ years of experience in IT systems administration or a similar hands-on IT role
- Experience administering Windows and macOS endpoints in a business environment
- Experience with Google Workspace administration (user management, security settings, organizational units)
- Hands-on experience with network administration (firewalls, switches, VPN configuration)
- Experience deploying and managing endpoint security tools (EDR/antivirus, vulnerability scanners)
- Understanding of identity and access management principles (least privilege, MFA, SSO, access reviews)
- Comfortable working in Linux environments (Debian/Ubuntu) for tasks like deploying agents, reviewing logs, and basic troubleshooting
- Familiarity with MDM/endpoint management platforms
- Strong troubleshooting skills across hardware, software, and networking
- Ability to communicate technical concepts to non-technical users with patience
- Self-directed with the ability to prioritize and manage multiple concurrent projects independently
Benefits
- Health insurance
- Paid time off
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