• Respond to and resolve IT helpdesk tickets in a timely manner, ensuring end-users receive effective technical support • Troubleshoot hardware, software, and connectivity issues for remote employees across Windows and macOS environments • Set up, configure, and maintain employee workstations, laptops, peripherals, and mobile devices • Assist with onboarding new employees by provisioning accounts, devices, and access to required applications • Support and maintain standard enterprise applications including Microsoft 365, Teams, Slack, and remote support tools • Maintain an accurate inventory of IT assets, including hardware and software, and assist with hardware replacements, repairs, and upgrades • Follow and adhere to defined service level agreements (SLAs) for incident and service request resolution • Log and track all incidents, requests, and resolutions accurately in the IT service management (ITSM) system • Refer complex or escalated technical issues to senior IT staff as appropriate • Help maintain and update knowledge base articles so that common troubleshooting steps are accessible to the team and end-users • Create and maintain basic documentation for IT procedures and protocols • Collaborate with IT teammates to support the seamless integration of applications and services

• Architect scalable solutions across projects within Nagarro's Life Sciences Business Unit. • Actively contribute to proposal building, bid preparation, and client presentations for global clients. • Define overall system architecture (microservices, event-driven, etc.). • Choose technology stack (languages, frameworks, databases). • Create high-level design diagrams and technical specifications. • Leverage AI in the solution proposals. • Guide development teams on best practices, including usage of AI. • Review code and ensure architectural alignment. • Ensure system meets Scalability, Performance, Security, Reliability. • Define standards for logging, monitoring, and error handling. • Work with Product and Project managers, Business stakeholders, DevOps and QA Management. • Translate business requirements into technical solutions. • Define coding standards and architectural guidelines, considering AI processes. • Identify technical risks early and make trade-offs between cost, speed, and quality.

• Lavorerai a riporto del Team Leader all'interno dell’area Customer Service • Occuparti di assistenza di primo e secondo livello nel dominio di laboratorio • Inbound Telefonico e gestione ticketing • Incident e Service request management • Problem management, come supporto nell’analisi • Analisi dei log applicativi • Controllo congruenza dati tramite query SQL • Debug del codice di procedure applicative • Installazione fix, patch, minor release • Creazione e mantenimento della documentazione interna ed esterna • Esecuzione di Test e Quality Assurance nel ciclo di sviluppo interno degli applicativi

Role Description The role of an Intern is to write, code, test, and analyze software programs and applications. This includes researching, designing, documenting, and modifying software specifications throughout the production life cycle. The IT Intern may also analyze and amend software errors in a timely and accurate fashion and provide status reports where required. - Write, translate and code software programs and applications according to specifications. - Run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging. - Liaise with network administrators, systems analysts, and software engineers to assist in resolving problems with software products or company software systems. - Liaise with other developers for the purpose of developing software requirements and documentation. - Other duties may be assigned. Qualifications - College student in the field of computer science, information science, management information systems, or business administration. - Awareness of network and PC operating systems, including Windows, AS/400, or Unix. - Awareness of current network hardware, protocols, and standards. - Good written and oral communication skills. - Good listening and interpersonal skills. - Ability to communicate ideas in both technical and user-friendly language. - Highly self-motivated and directed. Requirements - Remote: This role is remote, and only open to candidates currently located in the United States and able to work without sponsorship. - It requires a suitable space that provides a private and quiet workplace. - Expected Work Hours: Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. - Travel: May be required to travel to off-site location(s) to attend meetings, as necessary. - Hourly pay rate: $20/hr Company Description As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work! We offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely EMPLOYERS! Headquartered in Nevada, EMPLOYERS attributes its long-standing success to its most valuable resource, our employees across the United States. EMPLOYERS is known for the quality service and expertise we provide to our clients, and the exemplary work environment we provide for our employees. We live and breathe our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment. These are the pillars that support how we do business with our clients as well as how we treat each other! At EMPLOYERS, you’ll discover an energetic environment that inspires top achievement. As “America’s small business insurance specialist”, we have the resources, a solid reputation and an expanding nationwide identity to enrich your work/life and enhance your career.