QA Test Engineer (Automation) Location: Charlotte , North CarolinaContract To HireApr 28, 2026 QA Test Engineer (Automation) Location: Charlotte, NC (3 days onsite, 2 days remote) Duration: 6 months, extendable or possibility for hire Pay: $40.00+ hourly JOB DESCRIPTION Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture. We’re looking for a QA Test Engineer with strong development skills to drive end-to-end testing and automation across applications. This is a hands-on role focused on building scalable automation frameworks, not manual testing. RESPONSIBILITIES - Design, develop, and maintain test automation frameworks for web applications - Build and execute automated tests for functional, regression, and integration scenarios - Integrate automation into CI/CD pipelines - Collaborate with engineering and product teams to ensure quality across the SDLC - Identify gaps in test coverage and improve automation strategy - Debug failures and ensure stable test execution - Perform API testing and backend validation as needed QUALIFICATIONS - Strong experience with Selenium WebDriver, Playwright, or Cypress - Proficiency in TypeScript/JavaScript or Python - Experience with modern JavaScript frameworks (React, Angular, Vue) - Solid understanding of automation frameworks, test design, and coding best practices - Hands-on AWS experience (EC2, S3, Lambda, etc.) - CI/CD integration experience NICE TO HAVE - API testing tools/frameworks; Docker or containerization exposure - Performance/load testing tools (JMeter, k6) - Experience in Agile/Scrum environments - Bachelor’s or Master’s degree in Computer Science or related field (or equivalent experience) Experience: - 5+ years of relevant experience. What We’re Looking For: - Strong debugging and problem-solving skills; a developer mindset applied to testing; ownership and accountability for quality; ability to build and continuously improve automation frameworks Category Code: JN008 #LI-LB1

• Responsible for quality oversight of external GMP manufacturers • Serve as primary quality liaison across internal functions and external partners • Drive quality strategy and enable risk-based decision-making • Lead continuous improvement initiatives • Maintain inspection readiness through strong documentation control

• Responsible for GCP/Clinical Quality Assurance activities • Ensure quality and compliance of Madrigal-sponsored clinical trials • Develop, implement, and/or maintain clinical quality systems and processes • Align organization to ICH in implementing a quality culture • Engage partnership with external clinical trial vendors • Conduct or manage internal/external audits • Lead reviews, manage documentation, and track Observations/Findings • Review key clinical program or study documents

Role Description On our client's behalf, we’re hiring a QA & Training Supervisor to lead their quality and performance across our Patient Concierge team. This role sits at the core of our operations — ensuring every agent interaction meets a high standard while actively developing team performance through structured coaching and training. This is not a passive QA role. You will own quality, drive improvement, and directly impact team performance. Responsibilities - Quality Assurance & Performance Monitoring - Monitor and evaluate agent interactions to ensure alignment with client expectations and service standards - Identify performance gaps, trends, and areas for improvement across the team - Maintain consistent QA scoring and feedback processes - Coaching & Agent Development - Conduct structured coaching sessions to improve agent performance and communication - Deliver clear, actionable feedback that drives measurable behavior change - Support agents in building confidence, consistency, and service quality - Training Program Ownership - Design, implement, and continuously improve onboarding and training programs - Ensure new hires are fully prepared to perform at a high level from day one - Develop training materials, documentation, and structured learning paths - Reporting & Performance Insights - Prepare coaching reports, QA summaries, and performance trend analysis - Track agent progress and training outcomes - Provide visibility into team performance and quality metrics - Operational Ownership - Manage your QA review cycle and training calendar independently - Ensure consistency in training delivery and quality standards - Maintain structured processes and documentation across all activities Qualifications - Proven experience in a high-volume customer service or call center environment - Strong background in QA, coaching, or training roles - Bilingual: Fluent in English and Spanish (written and verbal) - Excellent communication skills — clear, structured, and professional - Strong organizational skills and ability to manage multiple priorities - Ability to deliver feedback confidently while maintaining professionalism Ideal Candidate - Detail-oriented with a strong ear for quality and communication - Comfortable holding others accountable while supporting their growth - Proactive and self-managed — doesn’t require constant oversight - Calm under pressure and able to handle performance conversations effectively - Focused on building a high-performance, quality-driven culture Nice to Have - Previous supervisory or team leadership experience - Experience in patient services, scheduling, or healthcare-related environments - Familiarity with QA frameworks, call scoring systems, or CRM tools What Success Looks Like - Consistent improvement in agent performance and QA scores - New hires ramp quickly and meet quality expectations - Coaching sessions lead to measurable behavior change - Clear visibility into team performance through structured reporting - A strong, consistent quality culture across the team Interview Process - Initial Screening - Assess communication, QA experience, and bilingual proficiency - Client Interview - Deep dive into coaching approach, QA methodology, and real scenarios - Final Interview - Alignment on expectations, leadership style, and role ownership