• Lavorerai a riporto del Team Leader all'interno dell’area Customer Service • Occuparti di assistenza di primo e secondo livello nel dominio di laboratorio • Inbound Telefonico e gestione ticketing • Incident e Service request management • Problem management, come supporto nell’analisi • Analisi dei log applicativi • Controllo congruenza dati tramite query SQL • Debug del codice di procedure applicative • Installazione fix, patch, minor release • Creazione e mantenimento della documentazione interna ed esterna • Esecuzione di Test e Quality Assurance nel ciclo di sviluppo interno degli applicativi

Role Description The role of an Intern is to write, code, test, and analyze software programs and applications. This includes researching, designing, documenting, and modifying software specifications throughout the production life cycle. The IT Intern may also analyze and amend software errors in a timely and accurate fashion and provide status reports where required. - Write, translate and code software programs and applications according to specifications. - Run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging. - Liaise with network administrators, systems analysts, and software engineers to assist in resolving problems with software products or company software systems. - Liaise with other developers for the purpose of developing software requirements and documentation. - Other duties may be assigned. Qualifications - College student in the field of computer science, information science, management information systems, or business administration. - Awareness of network and PC operating systems, including Windows, AS/400, or Unix. - Awareness of current network hardware, protocols, and standards. - Good written and oral communication skills. - Good listening and interpersonal skills. - Ability to communicate ideas in both technical and user-friendly language. - Highly self-motivated and directed. Requirements - Remote: This role is remote, and only open to candidates currently located in the United States and able to work without sponsorship. - It requires a suitable space that provides a private and quiet workplace. - Expected Work Hours: Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. - Travel: May be required to travel to off-site location(s) to attend meetings, as necessary. - Hourly pay rate: $20/hr Company Description As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work! We offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely EMPLOYERS! Headquartered in Nevada, EMPLOYERS attributes its long-standing success to its most valuable resource, our employees across the United States. EMPLOYERS is known for the quality service and expertise we provide to our clients, and the exemplary work environment we provide for our employees. We live and breathe our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment. These are the pillars that support how we do business with our clients as well as how we treat each other! At EMPLOYERS, you’ll discover an energetic environment that inspires top achievement. As “America’s small business insurance specialist”, we have the resources, a solid reputation and an expanding nationwide identity to enrich your work/life and enhance your career.

Role Description Evaluate Enterprise IT infrastructure Systems including tasks such as: - Conduct security control assessments through an independent (firewalled) team. - Perform interviews, test controls, develop Security Assessment Reports (SARs), and create Plans of Action and Milestones (POAMs). - Assess Authority to Operate (ATO) packages for accuracy and completeness. - Implement rigorous quality standards and provide technical support for ATO package completion. - Develop and maintain Standard Operating Procedures (SOPs) for SA&A, ensuring compliance with NIST SP 800-53 and periodic reviews for updates. - Identify key roles (AO, CISO, System Owner, etc.) and develop a matrix of cybersecurity responsibilities for each FISMA system. - Focus on minimizing risks to PII/PHI/Sensitive data, maintaining robust Privacy Impact Assessments (PIAs), and staying current with privacy laws and regulations. - Advise senior management on privacy and data protection best practices. Qualifications - Minimum of THREE (3) years of experience in Risk Management Framework / Security Assessment and Authorization. - RMF Experience in developing complete ATO packages for systems; including SSP, FIPS 199, E-Authentication, PTA/PIA, Incident Response Plan, Contingency Plan, and Configuration Management Plan. - Experience in developing and conducting IR table-top tests and CP functional tests. - Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY and maintain an active HHS/NIH clearance are preferred. - Experience with NIST 800-53 and NIST 800-37. - Experience with cloud systems and SaaS products, and understanding of the FedRAMP requirements. - At least one of the following Certifications: - CISA - CISSP - CompTIA Security+ CE Certified Professional - CompTIA Network+ CE Certified Professional - Certified Cloud Certificates (AWS, Azure, and/or Google) - Experience with assessing 2 of the 8 types of platforms/systems noted: - ICAM Solution (Active Directory, SailPoint and CyberArk experience is preferred). - Network – firewalls, IDS/IPS, switches, Routers, VPN. - Cloud Hosting (experience with at least 2 of 3 – AWS, Azure, Google). - On-premise Hosting (Windows and Linux platforms). - Microsoft 365 Tenant. - Third Party SaaS Platforms. - High Performance Computing Systems. - AI applications and Systems. Requirements - Experience with the DOJ’s CSAM GRC platform. - Experience as software developer – capable of building dashboards within suites like Microsoft Power BI and Power App. Capable of configuring APIs with security tools into dashboards (such as Tenable, Splunk, and GRC Platforms including CSAM). - Experience with conducting vulnerability scans and remediation findings. - Experience with security monitoring tools (e.g., Splunk, Tenable, BigFix, Microsoft Purview, Symantec DLP, Sentinel, CloudWatch, Security Center). - 1+ years of experience as IT system administrator or engineer. Experience can include: - System maintenance in configuration and patching for On-premise servers and databases. - Deployed and managed cloud hosted environments, configured and refined network connections and security monitoring integrations. - Integrated third-party SaaS products with cloud environment, or collaboration Tenants like Microsoft 365. - Maintained network components from firewalls, IDS/IPS to VPN solution. - Developed and deployed web application software. Benefits - Medical, Rx, Dental & Vision Insurance. - Personal and Family Sick Time & Company Paid Holidays. - Parental Leave. - 401(k) Retirement Plan. - Group Term Life and Travel Assistance. - Voluntary Life and AD&D Insurance. - Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts. - Transit and Parking Commuter Benefits. - Short-Term & Long-Term Disability. - Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities. - Employee Referral Program. - Corporate Sponsored Events & Community Outreach. - Care.com annual membership. - Employee Assistance Program. - Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.). - Position may be eligible for a discretionary variable incentive bonus.

• Partners with business and technology leaders to define enterprise architecture direction and ensure major initiatives reinforce business process performance, platform coherence, and long term scalability. • Defines and operates enterprise architecture standards, guardrails, and exception processes in coordination with the VP of Digital Transformation, CIO, Security, and domain leaders. • Provides thought leadership in modern architecture principles, technology modernization, and enterprise wide architectural coherence. • Evaluates SaaS platforms, vendors, and major solution designs for capability fit, integration complexity, identity and data implications, scalability, total cost of ownership, and long term portfolio alignment. • Develops and maintains architecture artifacts—including logical, business, integration, and functional diagrams—to support engineering, applications, and security teams. • Defines enterprise transition roadmaps for ERP, integration, data, analytics, and adjacent platforms, emphasizing clean core principles, technical debt reduction, and delivery sequencing. • Leads architecture reviews and recommendations for major initiatives, platform changes, new technologies, and cross domain designs, ensuring alignment with approved guardrails. • Advises senior leaders on tradeoffs involving reuse, scalability, complexity, risk, technical debt, and long term enterprise fit. • Translates current state capabilities into future state architecture and roadmap decisions in partnership with business, process, and domain leaders. • Establishes and governs ERP architecture guardrails for SAP modernization, including clean core principles, extensibility boundaries, and integration constraints. • Defines and governs enterprise integration standards, including API first patterns, event driven architecture, canonical data principles, observability, resilience, and lifecycle management. • Defines enterprise standards for master data ownership, stewardship models, domain boundaries, and governance mechanisms, and supports trustworthy analytics, certified KPIs, and semantic consistency. • Operates a fast, documented architecture decision and exception process and ensures governance remains lightweight, pragmatic, and delivery focused. • Defines architecture criteria for application portfolio rationalization, integration simplification, and technical debt visibility, and influences build/buy/reuse decisions through a business capability and enterprise value lens. • Leads a federated architecture operating model and Architecture CoE, raising architecture quality across domains through early engagement, coaching, and cross functional alignment.