Title: Patient Care Advisor Location: United States Department: Indirect Medical Support remote Job Identification 2003667 Job Category Administrative Support Job Schedule Full time Job Description: Description Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a full-time remote Call Center Patient Care Advisor. The Call Center Agent will assist in presenting the “Face/Voice” of Company’s services to our current and potential patient populations. He/she will coordinate scheduling medical, Mental Health and COVID related appointments for all Primary Care sites. This position is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of answering telephone calls. They will route calls appropriately and manage appointments. Performs job duties in compliance with systems and job specific standards. ESSENTIAL FUNCTIONS: - Answer all incoming external and internal calls. - Responsible for scheduling appointments for all clinic sites through the electronic health record. - Update patient demographics on the electronic health record as needed. - Perform outreach calls to patients who have missed their appointments and other outbound calls as needed for the health center. - Assist in some clerical aspects and support duties, which may include, but not be limited to, taking messages, and word processing - Assist with peer training for the development and support of new Call Center personnel to ensure their knowledge of the Company’s appointment availability, lines of business, services provided and other significant information delivered to patients. - Conduct calls according established to policy and procedure governing quality benchmarks; assist in CQI activities as needed - Act as a successful team member by being receptive to feedback and coaching - Follow all standard operating procedures and display reliability and have willingness to develop and consistently improve. - Provide coverage for other departments, i.e., front desk, as directed by manager - Performed other duties as needed. Must be able to work the following schedules Monday-Saturday 8AM - 4PM, 9:30AM - 5:30PM, 10AM-6PM and flexible to work Saturdays The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not to be construed as an exhaustive statement of all the job functions. EDUCATION/EXPERIENCE: - A minimum of two (2) years experience in a service-related function. Previous call center and /or healthcare customer service type position, previous team leader or supervisory experiences are a plus. High School diploma or equivalency required. Associate Degree preferred - Excellent communication and interpersonal skills; including but not limited to over-the-phone speaking voice and clarity. - Ability to utilize various computer systems, including but not limited to Microsoft Word, Excel and PowerPoint and company scheduling and intra-net systems; able to pass company minimum keyboarding tests. - Demonstrated organizational skills, timeliness is managing tasks and ability to analyze and forecast team needs based on volume trends identified. - Demonstrated ability to establish and maintain excellent customer and employee relations. - Demonstrated ability to motivate others and be a team player/leader. - Bi-lingual communication (verbal / written), preferred. Sun River Health is a network of over 40 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and health care professionals, we pride ourselves on delivering high-quality, affordable care to those who need it most. Sun River Health started in 1975 when four African American mothers spearheaded efforts to open our first health center in Peekskill, New York to deliver accessible, high-quality, affordable services to patients in need no matter their race, religion, income, or insurance status. Today, after 45 years of service, Sun River Health is still delivering on that promise to communities across the Hudson Valley, New York City, and Long Island Job Type: Full time Salary: $20.00 - 23.13 per hour Responsibilities Relation to Mission The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable. Equal Employment Opportunity Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. Job Responsibilities The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job duties with or without prior notice based on the needs of the organization.

• Build and manage an experienced sales team • Build Cohesity's territory strategy to ensure both short and long term goals, objectives and quotas for the sales reps • Recruit, lead & develop the sales team • Maintain good balance between managing a team and customer interfacing calls • Works closely with their extended sales team (including SE Manager, PSO Manager, Inside Sales Manager, Channel Manager, Recruiting, etc.) to generate new business opportunities

Role Description Entegra, a Sodexo company, is seeking a Regional Sales Executive to drive growth in the Seattle to Portland corridor across Restaurant, Hospitality, Healthcare, Senior Living, and Sports & Leisure segments. This remote role requires a strategic, relationship-driven professional to build pipelines, close deals, and support program implementation. Expect up to 50% travel and the opportunity to impact multiple industries with cutting-edge procurement strategies. - Grow Entegra’s regional/mid-market client base across multiple segments (Seniors & Healthcare, Hotels & Lodging, Restaurants, Leisure). - Build and manage a strong pipeline from prospecting through contract signature and program implementation. - Partner with Select and Enterprise sales teams to drive regional growth and jointly pursue targeted accounts. - Lead RFP reviews, costing calls, and coordinate implementation for new clients and programs. - Conduct cold calls and educate clients on program benefits to support retention and growth. - Track all sales activities in Salesforce and achieve annual new business targets. Qualifications - Knowledge of GPO industry and understanding of food distributors. - Experience in one of the following four industry segments: Senior Care; Lodging/Casinos; Sports & Leisure; Restaurants. - Strong working knowledge of the sales cycle from lead generation to post closing contract implementation. - Must have strong knowledge of selling skills from discovery to obtaining client commitment. - Understanding of basic financial statements. Requirements - Minimum Education Requirement: Bachelor’s Degree or equivalent experience. - Minimum Functional Experience: 5+ years selling to regional and middle market accounts. Benefits - Commission plan, vehicle allowance. - Medical, Dental, Vision Care and Wellness Programs. - 401(k) Plan with Matching Contributions. - Paid Time Off and Company Holidays. - Career Growth Opportunities and Tuition Reimbursement. - More extensive information is provided to new employees upon hire.

Role Description As a Bilingual Outbound Sales Representative, you will support our client’s suite of products and services where applicable and provide product/service options that are tailored to the needs of the customer. This team provides excellent service in connecting with customers, analyzing their needs, and offering customized solutions. If you are someone who is agile, self-driven with strong communication skills, has a passion for sales, easily builds rapport, delivers consistent results, and is genuinely invested in helping others, you would be a great fit for our team! Qualifications - Empathetic – Able to show understanding and relate to the customer. - Outgoing – Friendly and approachable. - Patient – Supports the customer in a tactful and effective manner. - Genuine – Authentic in interactions with customers. - Motivated – Excited to achieve sales metrics. Requirements - Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is an asset. - A flexible schedule (including evenings and weekends). - An ability to build rapport with customers. - An ability to navigate multiple computer systems. - High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet). - A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction. - You must be connected via Ethernet port and not by Wi-Fi. - Ability to download and use the Google Authenticator app. - Must have IOS 11 or Android version 10 (or newer). Benefits - Attractive Monthly Compensation Plans with no minimum sales threshold. - Incremental monthly incentive programs for sales performance delivery. - EPP (Employee Purchase Plan) with material monthly discount post 6 months employment. - Several local and national discount programs accessible through our Employee Perks Program.