Role Description As CRM Manager – Subscriptions, you will: - Lead the planning and execution of CRM strategies for subscription products, aligned with business objectives and growth targets. - Provide strategic guidance to senior CRM team members on best practices and emerging trends. - Manage and mentor a Senior CRM Executive, fostering a collaborative and high-performing environment. - Use advanced data analytics to refine segmentation and personalise member communications. - Implement advanced targeting strategies to optimise campaign performance and maximise customer lifetime value. - Apply predictive modelling and behavioural analytics to proactively reduce churn. - Collaborate closely with Marketing, Sales, and Product teams to align CRM initiatives with company-wide goals. - Drive cross-functional initiatives to enhance the customer experience and grow subscription revenue. - Develop and oversee customer advocacy and loyalty programmes to increase retention and brand advocacy. Qualifications - 3+ years of CRM experience, ideally within subscription-based businesses. - Experience with subscription billing systems and customer databases. - Strong background in CRM analytics, segmentation, and predictive modelling. - Deep knowledge of CRM and marketing automation technologies. - Strong project management and strategic thinking skills. - Excellent spoken and written English. - Strong stakeholder management and communication skills. - Experience with tools such as Iterable, Salesforce, GSuite, and Jira. - A proactive problem-solver who thrives in dynamic environments. Requirements - Comfortable working with CRM tools and marketing automation platforms. - Strong analytical skills that enable you to turn data into actionable insights. Benefits - 27 days of paid annual leave. - 3 paid days for volunteering or learning & development. - Extended maternity and paternity leave. - Personal L&D budget. - Additional health and dental insurance. - Mental wellbeing platform access. - Office snacks and refreshments. - WFH equipment allowance. - Flexible working arrangements. - Sabbatical leave. - Share options.

Title: Customer Product Success ( Trainer ) Location: Paris United States Job Description: Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world's favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We're part of the Tripadvisor Group and proud to be building a diverse, people-first culture where "respect", "ownership", "growth" and "better together" values thrive. If you're passionate about food, technology, and making a real impact, your seat at the table is ready. Discover life at TheFork What you will do: - Onboard and train TheFork Partners on TheFork Manager, our restaurant booking management solution (ERB) - Ensure Partners adopt the tool on a daily basis, helping them streamline and improve their service management - Guide Partners through their digital transformation, ensuring a smooth transition and strong engagement - Generate interest by demonstrating the value and opportunities of upgrading their ERB - Re-train Partners on TheFork Manager and proactively propose refresh sessions whenever needed - Continuously improve training techniques and identify best practices to maximize impact - Guarantee an excellent Partner experience throughout the onboarding journey - Bring structured feedback from the field to improve our ERB, in collaboration with the Product Team Who you are: You Must Meet These Critical Qualifications - Native level French and fluency in English - Strong communication skills and ability to engage a wide variety of stakeholders - Team player mindset: passionate, open-minded, with a touch of humor - Great stamina and flexibility in a fast-paced environment You Can Impress With These Additions - Previous experience in similar roles (training, onboarding, customer success, implementation, support, sales) - Experience working with a CRM (Salesforce is a strong plus) - Interest in tech, hospitality, and partner enablement / product adoption What we offer you: An awesome team A permanent contract (that can be useful in life) ️Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) Competitive fixed salary and bonus Lunch vouchers available for each working day (because yes, we like to try our best restaurants) International teams and a multicultural environment spanning 10 offices across Europe Highly inclusive working environment ️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc Continuous learning and development programs Free access to the Calm app to help you build resilience wherever you are in your mental health journey Dedicated parental leave and caregiver leave policies (12 weeks fully paid) Health insurance covered by the company Financial support for birth, adoption, civil partnerships, or marriage Transport allowance Health insurance fully covered by the company Life & Disability Insurance at no cost to the employee Amazing offices with dining, coffee points and leisure area Team building events All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability.

• Assisting students to complete - On boarding formalities Welcoming each student on call before the batch start date. • Tracking individual student progress for multiple cohorts as they move through IK’s program and maximize completion rates. • Keeping dropouts and deferrals to a minimum by offering additional guidance & support. • Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CRM etc. • Communicating to students via calls, email, direct message, video, or a mix of communication strategies. • Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required. • Serve as the single point of contact for all students queries and concerns

Role Description At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn’t just in the hands of big brands - we need to try to help small businesses and creative individuals too. At Pencil, our Customer Success Managers are at the forefront of shifting Pencil from a Creative GenAI Tool to an Agentic Operating System. You will own the testing, validating, and proving the business impact of Pencil’s new agentic media capabilities. Your goal is to work directly with our Product team and existing customers to transform their media allocation through GenAI + Agentic features and drive a 10x increase in connected media spend to Pencil. Requirements - Become a power user of Pencil’s new media capabilities. - Partner closely with Product and Engineering to ensure new capabilities are performing correctly and meeting client needs. - Identify and recruit existing enterprise clients to test new features. - Design and perform test campaigns to measure the ROI of agentic media buying versus traditional methods. You will be responsible for proving success metrics. - For every new feature, deliver a validated "Proof of Impact" report that translates new capabilities into a compelling business case for client SLTs. - Act as a media strategist by helping clients connect their ad accounts to Pencil, expanding the universe of influenceable media spend.