Sitemark

• Create a robust support system to provide comprehensive product assistance to customers, resellers, partners, and pilots aimed at ensuring satisfaction, troubleshooting, and minimizing support requests. • Establish and manage a self-sustaining customer success system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases. • Build and maintain strong customer relationships to enhance loyalty and retention. • Deliver product training and education to maximize customer value. • Coordinate with internal and external stakeholders for efficient and high-quality service delivery. • Oversee customer operations, from booking to delivery, ensuring excellence and satisfaction with the help of internal and external team members. • Manage data acquisition, including expanding drone pilot network and negotiating pricing. • Project manage field operations, addressing issues promptly and maintaining customer communication. • Coordinate legal, HSSE (health, safety, security & environment), logistical, and scheduling constraints for efficient project execution. • Utilize organizational skills to manage multiple functions and projects simultaneously. • Identify process gaps and streamline workflows for operational excellence. • Create a structured customer onboarding process for smooth transitions and successful adoption. • Anticipate risks and implement mitigation plans to minimize disruptions. • Become an expert on Sitemark products and provide support to both internal and external stakeholders, assisting them with product usage and optimization.

• Create a robust support system to provide comprehensive product assistance to customers, resellers, partners and pilots aimed at ensuring satisfaction, troubleshooting, and minimizing support requests. • Establish and manage a self-sustaining customer success system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases. • Build and maintain strong customer relationships to enhance loyalty and retention. • Deliver product training and education to maximize customer value. • Coordinate with internal and external stakeholders for efficient and high-quality service delivery. • Oversee customer operations, from booking to delivery, ensuring excellence and satisfaction with the help of internal and external team members. • Manage data acquisition, including expanding drone pilot network and negotiating pricing. • Project manage field operations, addressing issues promptly and maintaining customer communication. • Coordinate legal, HSSE (health, safety, security & environment), logistical, and scheduling constraints for efficient project execution. • Utilize organizational skills to manage multiple functions and projects simultaneously. • Identify process gaps and streamline workflows for operational excellence. • Create a structured customer onboarding process for smooth transitions and successful adoption. • Anticipate risks and implement mitigation plans to minimize disruptions. • Become an expert on Sitemark products and provide support to both internal and external stakeholders, assisting them with product usage and optimization.

Role Description We are now looking for a dedicated Customer Success & Operations Manager to ensure our customers achieve exceptional outcomes and operational excellence. This is a role for a problem-solver — someone with the drive, structure, and customer focus to optimize processes, deliver world-class experiences, and turn customers into long-term partners. - Create a robust support system to provide comprehensive product assistance to customers, resellers, partners, and pilots aimed at ensuring satisfaction, troubleshooting, and minimizing support requests. - Establish and manage a self-sustaining customer success system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases. - Build and maintain strong customer relationships to enhance loyalty and retention. - Deliver product training and education to maximize customer value. - Coordinate with internal and external stakeholders for efficient and high-quality service delivery. - Oversee customer operations, from booking to delivery, ensuring excellence and satisfaction with the help of internal and external team members. - Manage data acquisition, including expanding drone pilot network and negotiating pricing. - Project manage field operations, addressing issues promptly and maintaining customer communication. - Coordinate legal, HSSE (health, safety, security & environment), logistical, and scheduling constraints for efficient project execution. - Utilize organizational skills to manage multiple functions and projects simultaneously. - Identify process gaps and streamline workflows for operational excellence. - Create a structured customer onboarding process for smooth transitions and successful adoption. - Anticipate risks and implement mitigation plans to minimize disruptions. - Become an expert on Sitemark products and provide support to both internal and external stakeholders, assisting them with product usage and optimization. Qualifications - Bachelor's degree or higher in a relevant field. - Minimum two years of experience in high-tempo operational environments. - Quick learner with strong decision-making and problem-solving abilities. - Exceptional planning, scheduling, and stakeholder management skills. - Ability to work independently and collaboratively in team settings. - Proactive mindset with a focus on process improvements. - Business and tech savvy, staying updated on industry trends. - Analytical skills for data interpretation and insights. - Persuasive communication style with diverse stakeholders. - Familiarity with customer relationship management applications. - Strong interpersonal skills and attention to detail. Requirements - Experience in photogrammetry, Lidar, and UAV operations. - Knowledge of the solar industry and regulations. - Experience in customer success management. Benefits - Exciting job with continuous learning opportunities. - Impactful role in a fast-paced, globally-focused tech company. - Competitive salary package and attractive benefits. - Collaborative and positive work environment. - Interesting home working policy for flexibility.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The shift to solar energy is the fastest energy transition in history. The scale at which it’s happening is unprecedented and can only succeed with the right solutions to drive it forward. That’s where Sitemark comes in. We are now looking for a driven Account Executive to fuel our US growth. This is a role for a closer—someone with the determination, grit, and sales instinct to open doors, drive negotiations, and win new business. As an Account Executive, you will drive Sitemark’s strategic sales initiatives within the rapidly growing solar PV industry. We are seeking a dynamic and results-driven individual with a strong sales mindset and a passion for driving growth. This role seamlessly blends business development with account management, focusing on engaging key stakeholders, building relationships, and closing deals to advance Sitemark’s success in the US market. This is a remote/hybrid position. Initial onboarding will take place at our headquarters in Belgium, with regular visits for collaboration and alignment. Key Responsibilities: - Develop and maintain a high-performance sales pipeline. - Execute outreach strategies to engage key stakeholders and decision-makers. - Translate Sitemark’s unique value proposition into effective sales pitches. - Foster relationships within the solar industry and represent Sitemark at relevant events and conferences. Qualifications - At least 2-5 years of B2B sales experience with a proven track record of meeting or exceeding sales targets. - Prior experience in the solar industry or renewable energy sector is a plus. - Excellent communication skills in English. Spanish is a plus. - A self-starter who thrives in fast-paced, entrepreneurial environments. - Proven ability to build relationships with key stakeholders and close deals through compelling presentations and negotiations. Requirements - At least 2-5 years of B2B sales experience with a proven track record of meeting or exceeding sales targets. - Prior experience in the solar industry or renewable energy sector is a plus. - Excellent communication skills in English. Spanish is a plus. - A self-starter who thrives in fast-paced, entrepreneurial environments. - Proven ability to build relationships with key stakeholders and close deals through compelling presentations and negotiations. Benefits - A competitive salary, aligned with your experience. - Comprehensive benefits package, including health insurance. - The chance to work in an internationally focused, fast-growing technology start-up in the renewable energy sector. Company Description Sitemark is at the forefront of the world’s rapid transition to renewable energy. Our all-in-one platform enhances productivity, quality, and performance across every stage of renewable energy projects, powered by AI and robotics.