Alivi logo
Alivi

We make card, transportation, and specialty benefits easy.

Bilingual CSR – English, Spanish

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteJuniorTeam 201-500Since 2016H1B No SponsorCompany SiteLinkedIn

Location

Florida

Posted

52 days ago

Salary

$16 / hour

Seniority

Junior

High School0.5 yrs expEnglishSpanish

Job Description

Bilingual CSR – English, Spanish

Alivi

• Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners. • Actively listen and respond quickly and professionally to all customer calls. • Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey. • Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI). • Escalates transportation and customer service concerns to contact center leadership team. • Complete Alivi’s New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score. • Complete and sign all compliance courses.

Job Requirements

  • Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
  • Must be able to sit for 8 hours or more a day.
  • Must be able to wear a headset for a minimum of 8 hours a day.
  • Excellent written, communication and data entry skills.
  • Moderate experience in Microsoft Teams, Outlook, and Word.
  • CSR’s must exhibit professional appearance and demeanor during training and ongoing coaching’s.
  • CSRs are required to be on camera during all training and meeting sessions.
  • Must be able to adapt to high and a fast-paced call volume.
  • CSR’s must comply to attendance and punctuality expectations (PTO Policy).
  • CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps.
  • Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members).
  • Fully bilingual: English/Spanish only.
  • BYOD (Bring Your Own Device): Candidates must provide their own equipment to successfully perform the job functions listed.

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