Role Description The Advocacy 24/7 Triage Nurse provides telephonic first aid to injured workers on a case-by-case basis using nationally recognized standards of care to facilitate treatment goals. The position is an essential role, requiring the ability to work a variety of shifts to cover 24/7 duties including evenings, nights, weekends, and holidays. This is a remote role; candidates must reside in a nursing compact state. This role requires internet upload and download speeds of at least 80Mbps. - Provides telephonic assessment and makes treatment recommendations of injured workers using national telephonic triage protocols. - Recommends appropriate provider, based on state law and employer’s preferred provider network requirements. - Educates caller on self-care instructions in accordance with national telephonic triage protocols. - Communicates plan of care to customer contacts and/or supervisor. - Evaluates injured worker’s response to first aid recommendations within a specified timeframe. - Documents clinical assessments in organized, concise format and submits written reports within a specified timeframe. - Obtains and maintains licensure as a Registered Nurse in 50 states and the District of Columbia. - Additional duties as assigned. Qualifications - Fundamental concepts, practices, and procedures of triage in the field of Workers’ Compensation (WC). - Ability to solve problems rapidly and handle medical emergencies over the phone. - Ability to skillfully manage multiple, complex projects and competing priorities concurrently while working under pressure to meet deadlines and maintaining strong customer service orientation. - Excellent verbal and written communication skills. - Strong interpersonal skills. - Great attention to detail, and results focused. - Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Excel spreadsheets. Requirements - Graduate of accredited school of nursing with a diploma/Associates degree (Bachelor of Science degree or Bachelor of Science in Nursing preferred). - Current RN licensure in Nurse Licensure Compact (NLC) state with multistate designation. - 3 or more years of clinical experience in occupational medicine, urgent care, emergency room, home health care (Telephone triage/Workers’ Compensation experience preferred). - Microbiology required. Benefits - Pay Range: $25.48 - $41.09 per hour. - A comprehensive benefits package is available for full-time regular employees and includes: - Medical (HDHP) w/Pharmacy - Dental - Vision - Long Term Disability - Health Savings Account - Flexible Spending Account Options - Life Insurance - Accident Insurance - Critical Illness Insurance - Pre-paid Legal Insurance - Parking and Transit FSA accounts - 401K - ROTH 401K - Paid time off

• Address incoming telephone, digital, or written inquiries • Perform varied activities and moderately complex administrative/customer support assignments • Strive to provide resolution to Medicare members • Handle 40+ inbound calls daily in a fast-paced call center environment • Accurately record details of inquiries, comments, or complaints • Take prompt/appropriate action including escalating unresolved issues

• Provide support via phone, email, and chat • Resolve cancellation requests with tailored solutions • Assist clients based on needs • Manage scheduling and case tracking

• Provide telehealth services involving all ages of patients • Perform telephone triage, health information, and education • Provide educational and resource referrals based on patient needs • Document health information accurately