• Interface with Sales, Project Management, System Engineering and Field Engineering personnel • Provide guidance on all coverage design and implementation aspects from proposal to award until system acceptance • Develop and apply methods for solutions to technical problems • Provide technical support in all phases of a project • Provide external consultative support to customers/consultants • Interface with product teams on system performance parameters • Develop Coverage Standards and practices • Guide site deployments and testing • Lead field training activities

What You’ll Do As a **Service Desk Engineer**, you’ll be the first line of support in a global, fast-paced IT environment. You’ll work with enterprise clients to resolve incidents, escalate technical issues, and support mission-critical systems—ensuring smooth operations around the clock. You’ll also contribute to training, service quality, and continuous improvement. Here’s a glimpse into your day-to-day: - Manage and coordinate incidents, escalating to appropriate L1, L2, or L3 teams as needed. - Deliver high-quality communication to customers through all support channels. - Perform advanced reporting and data collection to support issue resolution and analysis. - Monitor and triage inbound alerts, following documented escalation processes. - Initiate the Major Incident Management (MIM) process when required. - Access customer systems to conduct third-level troubleshooting when necessary. - Mentor and train new team members to support growth within the team. - Respond to inbound requests with accurate and timely information. - Manage your schedule flexibly to support 24x7 service desk operations.

• Own streaming infrastructure: Design, implement, and expand WAL-based replication systems that process database changes through Kinesis to Snowflake and Redshift, handling millions of records while maintaining strict ordering and delivery guarantees. • Build CDC systems: Architect and implement change data capture infrastructure for cross-platform data synchronization, enabling realtime analytics and event-driven workflows across the organization. • Develop shared libraries: Create reusable Kinesis/SNS consumer patterns and libraries used across multiple teams, establishing best practices for event processing, error handling, and observability. • Partner with product teams: Work directly with teams to design and implement realtime data processing solutions tailored to their business needs, providing technical guidance and hands-on support. • Ensure data reliability: Implement exactly-once processing semantics, dead letter queues, retry strategies, and monitoring to guarantee data integrity across streaming pipelines. • Build observability: Develop monitoring, alerting, and dashboards for streaming pipelines to track throughput, lag, data quality issues, and system health using the LGTM stack. • Demonstrate technical leadership: Mentor engineers on streaming architecture patterns, lead design reviews for event-driven systems, and represent the Scalability team in cross-functional planning. • Make strong architectural choices through careful evaluation and prior experience with distributed systems. • Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.

• Serve as Praxis’s lead point of contact with our Contract Manufacturing Organizations (CMOs). • Work onsite at partner facilities to validate small molecule API manufacturing processes. • Ensure successful tech transfer and support commercial readiness. • Oversee future production to maintain reliable supply. • Understand written chemical synthesis processes and translate those to instructions for industrialized execution. • Efficiently gather, analyze, and archive data to support regulatory filings. • Review documentation from CMOs and lab partners including instructions, procedures, and batch records. • Work alongside Quality Assurance to ensure follow of regulations and standards in all processes executed by third parties. • Adhere to industry guidelines and standards including cGMPs. • Travel required - PIP at CMOs (US and worldwide).