Role Description The primary purpose of this position is to perform technical tasks related to the operation and monitoring of assigned technologies for the managed services customer base in accordance with established procedures, guidelines, schedules, and checklists. What you will do: - Service Delivery – 60% Job Weight - Accountable for successful collaboration with Customers, Suppliers, and fellow Employees to prioritize and deliver services that meet or exceed the business needs. - Delivers services within defined SLAs and security/compliance requirements. - Completes/ensures completion of daily operational documentation and transfers knowledge to next shift. - Provides tier-1 support for incoming calls received via telephone, e-mail, and Web portal. Addresses and resolves problems as appropriate, referencing supplied training material and customer documentation; documents all issues by utilizing appropriate ticketing application; escalates issues to Managed Services Engineers as appropriate. - Completes assigned customer workload, including, but not limited to, monitoring and investigating system alerts and events and assigning resources appropriately. - Ensures issues are communicated to customers in a timely and effective manner. - Interfaces with customers, various managed services staff personnel, and third-party vendors to resolve issues. - Analysis – 20% Job Weight - Study, interpret, and develop a thorough understanding of incidents, problems, and opportunities through systematic analysis. - Regularly review reporting from monitoring and ticket applications. Analyze data to identify trends and opportunities for service improvement. - Review operations business processes for ability to address customer needs, identifying areas where processes need to be enhanced or better documented. - Design – 10% Job Weight - Engineer tactical and strategic solutions that meet or exceed the business need with attention to simplicity of design and ease of use. Use balance of both technical and business acumen to arrive at solutions. - Partner with stakeholders on creation/streamlining of support processes. - Leadership – 10% Job Weight - Enable and Lead Change, Service Recoveries, Projects and/or Co-workers. Engage in communication that drives understanding, alignment and informed decision making. - Hold self and others accountable for quality & timeliness of work products. - Communicate process changes, customer environment changes, and information on Managed Services projects/initiatives to team members in a clear and timely manner. Ensure understanding, listen to concerns, and relay team feedback to management. - Constructively communicate process improvement opportunities such as, but not limited to customer support documentation, support workflows, coverage model changes and implementation of new tools and technology. Qualifications - Associate Degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field, at least 6 months of Information Technology work experience. This requirement can be fulfilled via completion of the CDW Academy program. - OR 2 years college coursework in a technical field, at least 6 months of Information Technology work experience. This requirement can be fulfilled via completion of the CDW Academy program. - OR 2 years total Information Technology experience, to include 6 months of Information Technology work experience. This requirement can be fulfilled via completion of the CDW Academy program. - The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work other shifts including weekends, holidays and overtime. Requirements - Experience with one or more of the following technologies: - IBM Power i (System i) systems and associated peripheral hardware and software. - Demonstrated ability in the following: - Accountability and result oriented. - Attention to detail. - Collaborating 360 degrees. - Adaptability and flexibility in dealing with people and unexpected situations. - Multi-tasking and working under minimal supervision. - Proficient verbal and written communication skills. - Excellent customer service skills. - Establishing positive working relationships and working as a team player. - Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.). - Experience in monitoring applications such as ScienceLogic, Nimsoft Unified Management, Automate, or similar. - Experience in help desk applications such as ServiceNow, Service Desk Express (SDE), Remedy, Heat, or similar. - Experience in a managed services environment, a plus. Benefits - Pay Range: $24.39/hour - $38.93/hour, depending on experience and skill set. - Benefits overview: https://cdw.benefit-info.com/ - Salary ranges may be subject to geographic differentials.

Role Description Palo Alto Networks is looking for an accomplished Services Operations Analyst to join our Global Customer Services (GCS) Strat-Ops organization. In this pivotal role, you will lead data-driven initiatives focused on transforming how we leverage analytics to drive Account Health across the GCS organization. The ideal candidate is highly analytical, technically skilled, and has a proven track record in data analytics and advanced reporting in a technology-driven environment. Key Responsibilities - Lead end-to-end analytics for the AHM Strat-Ops organization; including the design, implementation, and optimization of data-driven analysis, insights, processes and dashboards. - Drive continuous process improvement by implementation of automation solutions through the use of AI. - Develop and automate complex reports and analytical dashboards using Tableau, Looker Studio, GCP BigQuery, Salesforce, SQL, and Python. - Partner with the GCS Strat-Ops team for a coordinated approach to data analytics across Technical Services and AHM. - Identify metrics to measure and produce weekly and quarterly reports on specific Key Performance Indicators (KPIs) that support AHM business objectives. - Translate business needs into actionable data insights through reporting tools and AI to proactively identify trends, opportunities, and risks to inform leadership decision-making. - Collaborate cross-functionally across GCS, Strategy, Sales, Finance, Product and Engineering to ensure data integrity, alignment, and execution of strategic initiatives. - Author high-quality executive summaries, strategic reports and documents to communicate complex analytical findings to senior leadership and stakeholders. - Ensure best practices in data governance, quality, and security are maintained across all analytics initiatives. - Train leaders on advanced analytics tools and methodologies, fostering a culture of data literacy and continuous improvement. Qualifications - Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, or a related quantitative field or equivalent military experience required. - Minimum 5 years of experience in analytics program management, hands on data analytics, or a similar role within a technology or consulting environment. - Demonstrated expertise in data analytics tools and programming languages (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce Analytics, ETL processes). - Proven ability to automate complex reporting tasks and build scalable, repeatable analytics solutions. - Exceptional written and verbal communication skills, with experience preparing executive-level reports and presentations. - Advanced critical thinking, problem-solving, and attention to detail, with a track record of delivering error-free, high-impact analytical work. Preferred Qualifications - Familiarity with Cybersecurity domain and Services/Customer Success concepts and metrics (e.g., churn, health scoring, product adoption). - Experience working with large datasets, data warehousing, and business intelligence concepts. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. $93,000.00 - $149,500.00/yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Role Description Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you! Benefits - Paid Time Off (PTO) - Medical, Dental & Vision - Employee Assistance Program - Flexible Spending Account - Health Savings Account - Paid Holidays - Company paid Life Insurance - Matching 401(k) Plan

• Design and own the enablement team’s quarterly and annual planning processes, translating business priorities into enablement roadmaps with clear objectives, timelines, and success metrics • Build and run the operating rhythm for the enablement team — establishing recurring cadences for priority setting, progress tracking, stakeholder alignment, and decision-making that drive execution and accountability • Create the measurement and analytics strategy for enablement, defining KPIs that connect enablement activities to business outcomes (e.g., time-to-productivity, quota attainment, retention) and building dashboards that provide leadership visibility • Act as a strategic partner and chief of staff to enablement leadership, managing cross-functional projects, driving alignment with GTM leaders, and ensuring the team operates with strategic clarity • Own enablement systems and process optimization — from learning management systems and content repositories to certification workflows and reporting infrastructure • Partner with Revenue Operations, GTM Analytics, and other cross-functional teams to ensure data flows, reporting structures, and operational processes support enablement’s mission • Identify bottlenecks, inefficiencies, and gaps in enablement operations and drive rapid problem-solving to unlock team velocity • Provide thought leadership on enablement operations best practices, bringing frameworks and methodologies from high-growth companies to elevate Vanta’s enablement function