• As a Program Manager, Connected Care Program (CCP) with Evergreen Nephrology, you are responsible for Evergreen’s CCP operations on Fee For Service Chronic Care Management across multiple service provider accounts, overseeing a clinical team of 25–35 LVNs/LPNs and Care Managers. • The PM owns: Staffing & span-of-control for large care teams • KPI performance across multiple accounts • Clinical workflow adherence • Data hygiene • Documentation quality • Escalation oversight • Client and provider partnership management • Continuous improvement and operational scaling • This is a high-accountability, metrics-driven, enterprise leadership role requiring exceptional operational discipline, clinical workflow insight, and the ability to create order and predictability across large, distributed care teams.

• Oversee specific AI projects, manage timelines, and ensure successful delivery. • Coordinate between different departments and act as the point of contact between PMs and Directors/Project Owners. • Manage the AI Content Specialists team and allocate resources across regions. • Oversee end-to-end process and project feasibility. • Raise questions and seek clarification on project scope and customer expectations. • Report potential blockers and challenges, and communicate with stakeholders. • Allocate resources efficiently and put together teams to ensure project success. • Identify and mitigate risks quickly and maintain the highest quality standards. • Ensure deliverables meet project goals and customer expectations. • Communicate project status and updates to stakeholders. • Monitor performance metrics. • Suggest process improvements and increase efficiency. • Regularly meet with clients and negotiate project specifics.

• Develop and execute program strategies for complex enterprise technology initiatives, ensuring alignment with organizational goals, digital transformation roadmaps, and stakeholder expectations. • Oversee the creation and management of integrated, resource-loaded master schedules, budgets, and risk management plans; adjust priorities based on evolving business needs and program critical path. • Serve as the single point of contact for program execution, facilitating communication between business units, IT, vendors, and executive leadership. • Ensure high customer and stakeholder satisfaction. • Lead change management strategy and execution, including stakeholder analysis, communications planning, training strategy, readiness assessments, and adoption metrics. • Partner with business leaders to ensure cultural, process, and behavioral changes are embedded for long-term success. • Lead enterprise change management efforts, identifying risks, dependencies, and impacts to business operations. • Develop and execute mitigation plans to ensure smooth adoption of new systems and processes. • Establish and manage program controls, success criteria, and KPIs. • Provide regular program status updates and executive-level briefings on progress, risks, and financial performance. • Partner with product owners, solution architects, functional leads, and operations to ensure successful system design, development, testing, deployment, and adoption. • Support opportunity analysis, vendor selection, and proposal development for new initiatives. Drive continuous improvement by leveraging lessons learned and industry best practices.

• Lead the successful implementations of multiple concurrent software projects • Coordinate cross-functional internal teams and third-party vendors • Build and maintain strong partnerships with stakeholders • Participate in project and product request intake • Convert product priorities into tactical execution plans • Establish and manage project governance structures • Develop detailed, data-driven project plans • Deliver presentations reflecting understanding of corporate priorities • Own project budgets and resource planning • Act as a strategic partner and "voice of the customer" • Document and share project learnings and best practices • Stay current on LifeStance product capabilities