• Develop and execute program strategies for complex enterprise technology initiatives, ensuring alignment with organizational goals, digital transformation roadmaps, and stakeholder expectations. • Oversee the creation and management of integrated, resource-loaded master schedules, budgets, and risk management plans; adjust priorities based on evolving business needs and program critical path. • Serve as the single point of contact for program execution, facilitating communication between business units, IT, vendors, and executive leadership. • Ensure high customer and stakeholder satisfaction. • Lead change management strategy and execution, including stakeholder analysis, communications planning, training strategy, readiness assessments, and adoption metrics. • Partner with business leaders to ensure cultural, process, and behavioral changes are embedded for long-term success. • Lead enterprise change management efforts, identifying risks, dependencies, and impacts to business operations. • Develop and execute mitigation plans to ensure smooth adoption of new systems and processes. • Establish and manage program controls, success criteria, and KPIs. • Provide regular program status updates and executive-level briefings on progress, risks, and financial performance. • Partner with product owners, solution architects, functional leads, and operations to ensure successful system design, development, testing, deployment, and adoption. • Support opportunity analysis, vendor selection, and proposal development for new initiatives. Drive continuous improvement by leveraging lessons learned and industry best practices.

• Lead the successful implementations of multiple concurrent software projects • Coordinate cross-functional internal teams and third-party vendors • Build and maintain strong partnerships with stakeholders • Participate in project and product request intake • Convert product priorities into tactical execution plans • Establish and manage project governance structures • Develop detailed, data-driven project plans • Deliver presentations reflecting understanding of corporate priorities • Own project budgets and resource planning • Act as a strategic partner and "voice of the customer" • Document and share project learnings and best practices • Stay current on LifeStance product capabilities

• Lead Travel Program Operations: Provide strategic oversight of the Board’s automated Travel Management System (TMS), ensuring operational efficiency, compliance, and continuous improvement. • Oversee TMS Implementation & Integration: Manage system configuration and integration with monitoring, financial, and reimbursement platforms to ensure seamless end-to-end travel and expense processing. • Manage Vendors & Contracts: Direct vendor performance, enforce SLAs, and oversee travel service providers and audit partners. • Govern Travel Policy & Compliance: Develop and maintain travel policies, ensure system-enforced compliance, and monitor audit findings and spend controls. • Ensure Risk Management & Duty of Care: Oversee traveler tracking, risk monitoring, and emergency response protocols. • Supervise Audit & Support Services: Manage travel claim audit services and customer support desk operations to ensure accurate reimbursements and high-quality traveler assistance.

• Serve as a Senior Program Manager responsible for driving operational excellence and supporting system integration activities across enterprise delivery and factory operations. • Lead concurrent programs while operating in a fast-paced, tactical environment that requires hands-on execution, strong cross-functional coordination, and strict adherence to 24–48 hour SLAs. • Partner closely with engineering, supply chain, operations, and business teams to troubleshoot system issues, maintain data integrity (inventories), prevent operational delays, and implement continuous improvement initiatives. • Manage and resolve system integrator requests within 24–48 hour SLAs, proactively identifying and eliminating operational blockers that could impact factory operations and rack delivery. • Analyze operational, inventory, and ERP (SAP) data using advanced Excel and reporting tools to drive informed decision-making and maintain data accuracy.