• Portfolio Management: Manage and cultivate a portfolio of strategic clients, building and maintaining long-term relationships. • Strategic Consulting: Act as a trusted advisor, deeply understanding clients' challenges and objectives to provide solutions that maximize the value of our platform. • Engagement and Retention: Develop and execute success plans for each client, monitoring key account health indicators (KPIs) and ensuring retention. • Onboarding: Lead the onboarding process for new clients, ensuring a smooth implementation and effective adoption of our solution. • Data Analysis: Use usage data and engagement metrics to identify opportunities and risks, anticipate churn, and propose action plans. • Internal Collaboration: Work closely with Sales, Product, and Support teams to advocate for customers and contribute feedback for the continuous improvement of our offering.

Role Description As the Senior Manager of Health Economics & Value within Enterprise Commercial & Access Customer Solutions (ECACS), you will help major U.S. health systems understand the clinical, operational, and economic impact of Baxter’s solutions. This role goes beyond traditional Health Economics and Outcomes Research (HEOR): you will work directly with senior leaders across hospitals—spanning supply chain, nursing, quality, and finance—while partnering internally with commercial, marketing, medical affairs, and research and development (R&D) teams. Your work will shape how Baxter demonstrates value to the top 100 U.S. health systems, translating evidence into clear, credible insights that influence decision‑making at the highest levels. This is a highly visible, customer‑facing role that blends analytical rigor with real‑world engagement. You will design value programs, lead cross‑functional alignment, and guide evidence strategy across care environments including intensive care (ICU), medical‑surgical (med‑surg), perioperative, outpatient, and front‑line care. With a growing mandate and strong leadership support, this is an opportunity to build a modern, enterprise‑level health economics capability and create measurable impact across Baxter’s most strategic customer relationships. This is a remote U.S.‑based role, with travel approximately one to two times per quarter for customer meetings, cross‑functional collaboration, and team engagement. Qualifications - Advanced degree in health economics, health policy, epidemiology, biostatistics, pharmacy, or a related discipline (Master’s, PhD, PharmD) or equivalent experience preferred. - 5+ years of experience in HEOR, health economics, market access, or reimbursement strategy within medical devices, digital health, or hospital solutions preferred. - Demonstrated experience developing economic models (ROI, budget impact, cost‑effectiveness) and translating them into customer‑ready tools. - Strong understanding of U.S. healthcare provider economics, including VAC processes, quality metrics, and inpatient/outpatient dynamics. - Experience with real‑world evidence generation or outcomes measurement in a hospital setting. - Experience partnering directly with health systems on pilots, quality improvement initiatives, or outcomes‑based programs. - Ability to tailor value stories to clinical, operational, and financial audiences, with strong provider economic fluency. - Proven ability to lead programs, drive cross‑functional alignment, and balance analytical rigor with real‑world timelines and data constraints. Requirements - Develop and implement health system value programs that define measurable clinical, operational, and financial outcomes tied to Baxter product adoption. - Translate customer priorities into jointly agreed value demonstration activities, including implementation, analysis, and performance measurement. - Lead cross‑functional teams to shape customer‑facing deliverables and ensure alignment across commercial, clinical, and operational stakeholders. - Design and execute economic analyses credible to value analysis committees (VAC), clinical leaders, and purchasing stakeholders. - Build and refine ROI tools and economic models across multiple care pathways, ensuring methodological rigor and transparency. - Partner with internal and external stakeholders to ensure models reflect how health systems evaluate value (cost, labor, productivity, capacity, revenue). - Collaborate with marketing, commercial, and R&D teams to prioritize evidence needs and support strategic portfolio decisions. - Support reimbursement strategy across the portfolio, including coding, coverage, payment considerations, and policy monitoring. Benefits - Comprehensive compensation and benefits packages for eligible roles. - Medical and dental coverage that starts on day one. - Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. - Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount. - 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching. - Flexible Spending Accounts and educational assistance programs. - Paid holidays and paid time off ranging from 20 to 35 days based on length of service. - Family and medical leaves of absence and paid parental leave. - Commuting benefits, Employee Discount Program, Employee Assistance Program (EAP), and childcare benefits.

Role Description You will report to the Manager, Customer Success and will be fully remote, working in Canada. We are looking for a Customer Success Manager (CSM) to help take our customer retention, engagement, and growth to the next level. As a CSM, your number one focus will be to drive product adoption and ensure business value across a strategic customer portfolio. - Manage and grow relationships with key customers (SMB, Mid-Market, Enterprise) acting as their primary point of contact. - Engage proactively with customers to understand and accommodate their success metrics, goals, KPIs, and challenges. - Retain and grow licensing, upgrades, and site opportunities in your assigned portfolio. - Drive repeatable, predictable outcomes and experiences for Fiix's customer base. - Identify customer needs and collaborate with services, support, finance, and product teams to ensure value is reached. Qualifications - Bachelor's Degree or equivalent years of relevant work experience. - Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Requirements - 3+ yrs experience in Customer Success, Account Management, or Sales preferably in a SaaS based business model. - Comprehension in managing customer retention and upselling strategies. - Experience working with cross-functional teams within an organization. - Familiarity with SaaS metrics - you understand what ARR, NRR, NPS, and Churn mean. - Background with CRM tools, Customer Success Platforms, and Analytics Software. - Advanced degree in Business, Marketing, or related field. - 1+ years of experience in Maintenance, Reliability, or in using a CMMS. - Relevant certification in Customer Success, Account Management, or Sales. - Bilingual abilities. Benefits - Health Insurance including Medical and Dental. - Health Care Spending Account (HCSA – dependent on the plan chosen). - Employee Assistance Program (EAP). - Retirement plans. - Paid Time off. - Volunteering Time off. - Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP). - Employer Paid DC Pension. - Maternity and Parental Leave Top-Up. - Fitness Reimbursement Program. - Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

• Install, Configure, and Train our customers with the highest quality service to ensure a smooth business transition. • Outside of implementation projects, you will be available for customer support through designated channels; striving to maintain service level agreements. • Build and maintain Client relations; understanding and motivating clients through integrity and trust • Consult with clients and review their current work process to assess their needs • Assist clients to create and meet milestones while continuing to monitor project budgeted hours • Discuss requirements and explain functionality to both technical and non-technical individuals or groups • Proactively assess, clarify, and deliver on customer needs, driving towards the success of their business and our partnership with them throughout the onboarding process. • Maintain an understanding of our internal applications, processes, customer products, and customer-facing websites