• Owning all covered entity partner relationships end-to-end, from onboarding through renewal and expansion • Defining what an 11/10 experience looks like for our partners, which includes everything from running structured MBRs/QBRs to building partnership roadmaps • Identifying and closing expansion opportunities through consultative, partnership-oriented selling • Serving as the voice of the partner internally by translating their needs to product, clinical, and operations teams • Strategically growing our relationship with existing CE partners by helping them access new services through Freddie that benefit patient care and our respective missions • Developing and delivering compelling pitches grounded in data, outcomes, and mission alignment • Representing Freddie at industry events and conferences to build upon Freddie’s reputation in the 340B and community health ecosystem • Oversee the Partnerships Success Manager who collaborates with other teams to ensure partners are invoiced and data reports are created and QA’d. Accountable for accuracy and partner trust; not expected to do the manual work. • Ensure all operational processes are documented, reliable, and improving over time. The goal: if any person in this function left tomorrow, someone else could pick up.

• Own and lead enterprise trials from kickoff through conclusion, ensuring alignment with customer goals and internal sales strategies. • Build tailored trial plans that define scope, success metrics, timelines, and stakeholder involvement. • Project manage multiple trials in parallel, tracking milestones, ensuring timely follow-ups, and proactively resolving blockers. • Collaborate with AEs and SEs to reinforce commercial value and connect product capabilities with business outcomes. • Engage key customer stakeholders throughout the trial period to drive usage, insights, and internal advocacy. • Deliver compelling final trial reviews that summarize performance, ROI, and next steps to support the sales close. • Continuously improve trial processes, templates, and tools for greater scale and repeatability across the region. • Leverage systems like Salesforce to maintain real-time visibility into trial pipeline, health, and conversion forecasting.

• Respond to customer inquiries via chat or email • Provide accurate information on services and policies • Resolve routine issues such as subscription status updates, refund requests and billing inquiries • Escalate complex cases to higher-level support when necessary • Follow clear guidance given by the leadership team when appeasing customers • Empathetic to customers’ needs but understanding of the business’ bottom line • Collect and share feedback to external teams to ensure the needs of the customers are being met

• Build strong partnerships with mid-market clients • Manage day-to-day client engagement and drive payment adoption programs • Identify opportunities to expand product utilization • Monitor performance metrics to guide client actions • Collaborate with cross-functional teams for timely resolutions