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George Jon logo
George Jon

We consult, architect and manage high-performing and cost-effective eDiscovery environments.

Senior eDiscovery Technical Services Engineer

EngineerEngineerFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Arizona + 16 moreAll locations: Arizona | Florida | Illinois | Kansas | Kentucky | New Jersey | New Mexico | North Carolina | North Dakota | Ohio | Oklahoma | Michigan | Missouri | South Carolina | Tennessee | Virginia | Wisconsin

Posted

30 days ago

Salary

0

Seniority

Senior

Professional CertificationExperience acceptedEnglishCitrixMS SQL ServerSQL

Job Description

Senior eDiscovery Technical Services Engineer

George Jon

• Support eDiscovery applications on the frontend and backend • Support Relativity, NUIX, Reveal, CloudNine, and iPro software suites, with the ability to triage and route calls to appropriate technicians as required • Assist in maintaining and monitoring client environments • Deliver out-of the-box thinking and superior problem solving skills to address customer needs • Create and edit documentation of internal processes and procedures • Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages • Guide the support team, providing escalation support as needed • Enter all work as service tickets into ConnectWise • Work through a daily schedule in ConnectWise, closely logging all time and expenses • Identify areas for internal improvement and make constructive suggestions for change

Job Requirements

  • Understanding of the EDRM Framework from hands-on experience
  • Advanced knowledge of Relativity, NUIX, and/or Reveal software platforms
  • Advanced knowledge of Citrix NetScaler, application publishing, and/or terminal server
  • Windows Server Administration
  • Scripting & Automation
  • Microsoft SQL Server
  • Microsoft IIS
  • Microsoft Clustering
  • Server, storage, and networking hardware knowledge
  • Ticket management, issue tracking, change log management
  • Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations
  • Ability to travel for client engagements up to 10% of the time

Benefits

  • remote-first work environment
  • high-value, low-cost BCBS health insurance plan
  • 401(k) with company match
  • ample time off including a full week in December
  • paid parental leave for primary and secondary caregivers
  • wellness reimbursement program

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