George Jon

• own delivery for assigned engagements, accountable for schedule, scope, resourcing, and customer outcomes • run risk and issue management: maintain registers, escalate early, and drive decisions to closure • lead customer and internal delivery cadences (kickoffs, weekly status, technical checkpoints) • plan and coordinate engineering assignments by skill, capacity, and priority • facilitate technical decisions with engineering and infrastructure teams • protect scope and enforce change control • maintain delivery artifacts that stand up to audit: project plans, decision logs, risks/issues, change requests • provide executive-ready reporting and publish meeting notes within 24 hours • drive post-project retrospectives and convert lessons learned into tracked improvements • monitor portfolio health and trends and recommend corrective actions • improve delivery scalability: standardize templates, tighten intake and kickoff, and reduce rework through better governance • evolve delivery standards and workflows to improve predictability, transparency, and customer experience across engagements

• Support eDiscovery applications on the frontend and backend • Support Relativity, NUIX, Reveal, CloudNine, and iPro software suites, with the ability to triage and route calls to appropriate technicians as required • Assist in maintaining and monitoring client environments • Deliver out-of the-box thinking and superior problem solving skills to address customer needs • Create and edit documentation of internal processes and procedures • Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages • Guide the support team, providing escalation support as needed • Enter all work as service tickets into ConnectWise • Work through a daily schedule in ConnectWise, closely logging all time and expenses • Identify areas for internal improvement and make constructive suggestions for change

• Implementation and support of eDiscovery applications and infrastructure • Support knowledge with eDiscovery applications on frontend and backend • Perform monthly Windows updates, esxi host upgrades, Unity upgrades, Dell host firmware updates • Knowledge of deploying Qualys jobs • Deploying and creating Virtual Machines • Support Relativity, NUIX, Reveal, Cloud Nine, and iPro software suites • Assist in maintaining and monitoring client environments • Create and edit documentation of internal processes and procedures • Communicate with customers regarding incident progress • Enter all work as service tickets into ConnectWise • Work through a daily schedule in ConnectWise