• Empathetically and patiently interact with members as you take live inbound calls. • Document interactions and ongoing resolutions to ensure seamless follow-up. • Ensure member records are accurate and complete. • Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls. • Field questions about the purpose and importance of telenutrition. • Match our members with the right dietitian and find appointment times that fit into their lives. • Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help. • Work with internal groups and external partners to address questions relating to food delivery and ordering groceries. • Maintain a high level of personal accountability when handling sensitive and protected information. • Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.

• обробляти запити від користувачів через чати та e-mail (~50 тікетів на день); • дзвінків немає • закривати типові кейси: скасування підписок, рефанди, питання по функціоналу продукту • передавати баги та паттерни запитів суміжним командам — dev, marketing, sales • брати участь в автоматизаціях та впровадженні AI у процеси підтримки • пропонувати нові workflow та покращення — ми автоматизуємо все, що можна автоматизувати

• To resolve a broad range of Revenues & Benefits enquiries received via telephone to provide an efficient and effective customer experience • Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible • Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests • Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities • Manage customer complaints, compliments and suggestions in accordance with the council’s procedures • Contribute ideas that create efficiencies or improvements in customer facing and other processes • Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments • Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times

Role Description Join our team and assist clients with booking and managing hotel reservations. You’ll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process—all from your home office. Key Responsibilities - Assist clients in selecting and booking hotels - Share accurate details on amenities, pricing, and availability - Manage and update reservation details - Communicate promptly and professionally via phone, email, or messaging Qualifications - Strong communication and customer service skills - Professional, detail-oriented, and self-motivated - Basic computer skills and reliable internet connection - Hospitality or customer service experience is a plus Benefits - Flexible remote schedule - Full training and booking system access - Supportive team environment - Income-earning possibilities based on performance - Travel discounts and perks - $40,000 - $75,000 a year