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Empowering Public Sector Success within Revenues & Benefits: | Proud IRRV Affiliate | Staffing & Recruitment
Customer Services Advisor – Revs & Bens
Location
United Kingdom
Posted
30 days ago
Salary
£23 / hour
Seniority
Senior
Job Description
Customer Services Advisor – Revs & Bens
Business Smart Solutions
• To resolve a broad range of Revenues & Benefits enquiries received via telephone to provide an efficient and effective customer experience • Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible • Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests • Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities • Manage customer complaints, compliments and suggestions in accordance with the council’s procedures • Contribute ideas that create efficiencies or improvements in customer facing and other processes • Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments • Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times
Job Requirements
- Working in a local authority call centre or customer centre environment
- Handling abusive or emotive customers
- Experience of dealing with customer complaints
- Experience of dealing with challenging customers
- Experience of dealing with customer enquiries to their conclusion
- Detailed knowledge of a broad range of council services
- Ability to acquire a good knowledge of customer services technology
- Ability to acquire a good knowledge and understanding of the processes required to administer services
- Health and Safety Procedures
- Call Handling standards
Benefits
- Perks Hub
- Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc
- Shopping discounts from the biggest brands, all year round
- Save money on everything from the supermarket shop to summer holidays
- Wellness Hub
- Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts
- Mindfulness, meditation and sleep resources, available on all your devices
- Guides to help with everything from anxiety to stopping smoking
- Confidential mental health helpline, 24/7 access to a qualified counsellor
- Celebration Hub
- Company polls where everybody can vote for the winners
- Culture Hub
- Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time
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