Business Smart Solutions

• Our Midlands based client is looking for a skilled MRI (Capita/Academy) trained Revenues Team Leader to assist with setting of / managing the tax base and NDR Inspections • This is an ongoing Team Leader role • The ideal candidate will have strong financial skills as well as being a trained Council Tax / Business Rates Officer

Role Description Our good client in the midlands is seeking a Benefits Assessment Officer on a fully remote basis. The successful candidate must have strong Housing Benefit assessment skills and be an advanced MRI(Academy) user. - The ability to assess all claim types to include new claims, changes in circumstances, DHP's, VEP's, HBAA & ATLAS. Qualifications - Strong Housing Benefit assessment skills - Knowledge & understanding of the Housing Benefit Regulations 2006 and Decisions & Appeals Regulations 2001 - Skilled in the assessment of supported accommodation claims - An advanced MRI (Academy) user Requirements - Strong Housing Benefit assessment skills - Knowledge & understanding of the Housing Benefit Regulations 2006 and Decisions & Appeals Regulations 2001 - Skilled in the assessment of supported accommodation claims - An advanced MRI (Academy) user Benefits Pre-Compliance Checks for Successful Applicants: - Identity Verification: Confirming the authenticity of your identity documents. - Employment History Checks: Reviewing your occupation history for the past 3-5 years (depending on client requirement). - Right to Work Verification: Ensuring you have the legal right to work in the UK. - Unspent Conviction Check: Conducting a Basic DBS Check to reveal any unspent convictions. What we offer: - Perks Hub: - Hundreds of global and local perks, available online 24/7 - Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc - Shopping discounts from the biggest brands, all year round - Save money on everything from the supermarket shop to summer holidays - Wellness Hub: - Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts - Mindfulness, meditation and sleep resources, available on all your devices - Guides to help with everything from anxiety to stopping smoking - Confidential mental health helpline, 24/7 access to a qualified counsellor - Celebration hub: - Working with us means you're always part of Team BSS - celebrate and recognise fellow contractors, whether they're across the desk or across the world - Company polls where everybody can vote for the winners - Culture Hub: - A single place to find company updates, photos, benefits information and lots more! - Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time Equal Opportunities Business Smart Solutions are a Recruitment Agency - We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're passionate about working for a role in local government and share our company values, we encourage you to apply. BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. BSS considers qualified applicants with criminal histories, consistent with applicable UK law. If you need assistance or an accommodation made due to a disability, please let your recruiter know. Armed Forces Covenant We endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are: - No member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen - In some circumstances special treatment may be appropriate especially for the injured or bereaved.

Role Description This is a remote position. - Rate: £201.48 per day Umbrella - Term: 13 weeks - Hours per week: 36 To accurately, efficiently and courteously assess entitlement for Housing Benefit, Council Tax Support and discretionary funds, such as Discretionary Housing Payments, in accordance with statutory provisions and local policies and procedures. - Assess applications, statements and evidence for accuracy, request additional evidence, where necessary, and calculate entitlement in accordance with legislation and local policies. - Ensure ongoing entitlement is correct by investigating and processing change of circumstances quickly and accurately in accordance with legislation and local policies and procedures. - Undertake reviews of entitlement as and when required, utilising information from all relevant sources. - Correctly determine overpaid amounts of benefit, decide whether the overpayment is recoverable, identify the liable party and commence appropriate recovery action. - Determine and advise on applications for discretionary funds, such as Discretionary Housing Payments. - Manage workload effectively and ensure data is input accurately to ensure that entitlement is correct and subsidy is maximised. - Notify claimants of all determinations using appropriate written communication, amended where necessary to give clear advice and guidance. - Be alert to identify attempts to defraud or abuse the Housing Benefit and Council Tax Support system and to refer cases for further investigation. - Liaise with internal and external stakeholders where appropriate, such as the Department for Work and Pensions, landlords or charities and support agencies. - Advise residents of their entitlement to other welfare benefits and participate in take-up campaigns where required. - Share information and make recommendations to others within the service to facilitate ongoing best working practice and provision of excellent customer service. - Undertake administrative and other duties as may be reasonable be required and compatible with those listed above. Qualifications - Minimum of 2 years experience of all HB assessment including New Claims, Atlas, VEPs, HBAA and all change of circumstances. - Good knowledge of iWorld and Information@work systems. Benefits - Perks Hub: Hundreds of global and local perks, available online 24/7. - Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc. - Shopping discounts from the biggest brands, all year round. - Save money on everything from the supermarket shop to summer holidays. - Wellness Hub: Easy to follow videos for everything from yoga exercises to strength training and HIIT workouts. - Mindfulness, meditation and sleep resources, available on all your devices. - Guides to help with everything from anxiety to stopping smoking. - Confidential mental health helpline, 24/7 access to a qualified counsellor. - Celebration Hub: Celebrate and recognise fellow contractors, whether they're across the desk or across the world. - Company polls where everybody can vote for the winners. - Culture Hub: A single place to find company updates, photos, benefits information and lots more! - Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time.

Role Description This is a remote position. Our client in the midlands is seeking a Benefits Officer on a fully remote basis. The successful candidate must have strong Housing Benefit assessment skills and be an advanced MRI (Academy) user. - The ability to assess all claim types to include new claims, changes in circumstances, DHP's, VEP's, HBAA & ATLAS. Qualifications - Strong Housing Benefit assessment skills - Knowledge & understanding of the Housing Benefit Regulations 2006 and Decisions & Appeals Regulations 2001 - Skilled in the assessment of supported accommodation claims - An advanced Capita One (Academy) user Requirements - Identity Verification: Confirming the authenticity of your identity documents. - Employment History Checks: Reviewing your occupation history for the past 3-5 years (depending on client requirement). - Right to Work Verification: Ensuring you have the legal right to work in the UK. - Unspent Conviction Check: Conducting a Basic DBS Check to reveal any unspent convictions. Benefits What we offer: - Perks Hub: Hundreds of global and local perks, available online 24/7 - Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc - Shopping discounts from the biggest brands, all year round - Save money on everything from the supermarket shop to summer holidays - Wellness Hub: Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts - Mindfulness, meditation and sleep resources, available on all your devices - Guides to help with everything from anxiety to stopping smoking - Confidential mental health helpline, 24/7 access to a qualified counsellor - Celebration Hub: Celebrate and recognise fellow contractors, whether they're across the desk or across the world - Company polls where everybody can vote for the winners - Culture Hub: A single place to find company updates, photos, benefits information and lots more! - Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time

Role Description Our good client in the midlands is seeking a Benefits Assessment Officer on a fully remote basis to assess HBAA claim reviews. The successful candidate must have strong Housing Benefit assessment skills and be an advanced MRI (Academy) user. - The ability to undertake HBAA claim reviews. Qualifications - Strong Housing Benefit assessment skills - Knowledge & understanding of the Housing Benefit Regulations 2006 and Decisions & Appeals Regulations 2001 - Skilled in the assessment of supported accommodation claims - An advanced MRI (Academy) user Requirements - Pre-Compliance Checks for Successful Applicants: - Identity Verification: Confirming the authenticity of your identity documents. - Employment History Checks: Reviewing your occupation history for the past 3-5 years (depending on client requirement). - Right to Work Verification: Ensuring you have the legal right to work in the UK. - Unspent Conviction Check: Conducting a Basic DBS Check to reveal any unspent convictions. Benefits We believe employee benefits should go beyond just a free drink or fruit bowl. What’s more, we believe you should get to choose perks that suit your lifestyle. That’s why we’ve partnered up with the global benefits and rewards provider Perkbox, to offer something for all of our people. - Perks Hub: - Hundreds of global and local perks, available online 24/7 - Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc. - Shopping discounts from the biggest brands, all year round - Save money on everything from the supermarket shop to summer holidays - Wellness Hub: - Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts - Mindfulness, meditation and sleep resources, available on all your devices - Guides to help with everything from anxiety to stopping smoking - Confidential mental health helpline, 24/7 access to a qualified counsellor - Celebration Hub: - Working with us means you're always part of Team BSS - celebrate and recognise fellow contractors, whether they're across the desk or across the world - Company polls where everybody can vote for the winners - Culture Hub: - A single place to find company updates, photos, benefits information and lots more! - Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time Equal Opportunities Business Smart Solutions are a Recruitment Agency - We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're passionate about working for a role in local government and share our company values, we encourage you to apply. BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. BSS considers qualified applicants with criminal histories, consistent with applicable UK law. If you need assistance or an accommodation made due to a disability, please let your recruiter know. Armed Forces Covenant We endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are: - No member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen - In some circumstances special treatment may be appropriate especially for the injured or bereaved.

Role Description Our good client is seeking a fully-remote, full-time Housing Benefit Officer for a period of 9-12 months. - Assess applications for HB/CTR Qualifications - Educated to degree standard or equivalent - IRRV Benefits Technician or full IRRV (advantageous) Requirements - At least 5 years Housing Benefit and Council Tax Support experience - Extensive knowledge of the Housing Benefit Regulations 2006 - Be a skilled MRI/Capita One (Academy) user - Good working knowledge of Microsoft Office applications (Word, Excel and Access) - Knowledge of framework and priorities for local government benefits services - Good level of numeracy to understand complex calculations - High level of literacy to read, understand and interpret legislation and case law Benefits Pre-Compliance Checks for Successful Applicants: - Identity Verification: Confirming the authenticity of your identity documents. - Employment History Checks: Reviewing your occupation history for the past 3-5 years (depending on client requirement). - Right to Work Verification: Ensuring you have the legal right to work in the UK. - Unspent Conviction Check: Conducting a Basic DBS Check to reveal any unspent convictions. What we offer: - Perks Hub: - Hundreds of global and local perks, available online 24/7 - Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc - Shopping discounts from the biggest brands, all year round - Save money on everything from the supermarket shop to summer holidays - Wellness Hub: - Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts - Mindfulness, meditation and sleep resources, available on all your devices - Guides to help with everything from anxiety to stopping smoking - Confidential mental health helpline, 24/7 access to a qualified counsellor - Celebration Hub: - Working with us means you're always part of Team BSS - celebrate and recognise fellow contractors, whether they're across the desk or across the world - Company polls where everybody can vote for the winners - Culture Hub: - A single place to find company updates, photos, benefits information and lots more! - Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time

• Administer council tax, ensuring accurate and prompt billing, collection, and recovery of accounts • Obtain and assess information to determine local taxation liability in accordance with legislation. This includes determination and allowance of discounts, reliefs, and exemptions • Accurately update and maintain the revenues databases to ensure prompt and accurate billing, collection, and recovery of accounts • Respond appropriately to enquiries received from citizens, businesses and agents and action amendments to accounts • Agree repayment plans and determine appropriate recovery action that takes account of the person’s circumstances whilst maximising collection • Contribute to the review of working practices, procedures, and documents by making suggestions for improvement in service delivery and performance • Take part in the training or coaching of other colleagues either on a one-to-one basis or in a formal training environment e.g. to assist with the induction of new staff

• To resolve a broad range of Revenues & Benefits enquiries received via telephone to provide an efficient and effective customer experience • Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible • Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests • Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities • Manage customer complaints, compliments and suggestions in accordance with the council’s procedures • Contribute ideas that create efficiencies or improvements in customer facing and other processes • Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments • Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times