• To resolve a broad range of Revenues & Benefits enquiries received via telephone to provide an efficient and effective customer experience • Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible • Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests • Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities • Manage customer complaints, compliments and suggestions in accordance with the council’s procedures • Contribute ideas that create efficiencies or improvements in customer facing and other processes • Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments • Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times

Role Description Join our team and assist clients with booking and managing hotel reservations. You’ll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process—all from your home office. Key Responsibilities - Assist clients in selecting and booking hotels - Share accurate details on amenities, pricing, and availability - Manage and update reservation details - Communicate promptly and professionally via phone, email, or messaging Qualifications - Strong communication and customer service skills - Professional, detail-oriented, and self-motivated - Basic computer skills and reliable internet connection - Hospitality or customer service experience is a plus Benefits - Flexible remote schedule - Full training and booking system access - Supportive team environment - Income-earning possibilities based on performance - Travel discounts and perks - $40,000 - $75,000 a year

• Handle high amounts of live chat and phone calls • Identify and evaluate customers’ needs to deliver satisfaction • Provide accurate, valid and comprehensive information • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution • Follow communication procedures, guidelines, and policies • Go the extra mile to engage customers

• Trabajar en atención al cliente en un entorno remoto • Ofrecer soporte a clientes en Español e Inglés • Colaborar con equipos internacionales y locales • Resolución de consultas y problemas planteados por los clientes