Foodsmart

• Define and own the strategic architecture of Foodsmart's data platform • Lead the design and implementation of next-generation data pipelines • Establish company-wide standards for data quality, governance, security, and compliance • Act as a cross-functional technical leader, partnering with engineering, product, data science, and business stakeholders • Identify systemic bottlenecks and drive platform-wide improvements • Mentor and level up engineers; influence hiring decisions and data platform strategy • Serve as an internal authority on data engineering best practices

• Build and maintain strong working relationships within relevant client stakeholders while owning day-to-day operational and program leadership relationships across a defined portfolio of accounts, serving as the primary point of contact for operational needs, strategic initiatives, and service delivery • Drive account retention by maintaining high client satisfaction, proactively addressing service issues, and ensuring consistent program execution • Manage annual revenue retention and growth for your client portfolio, developing and executing account plans that support long-term growth and align with client and company goals • Participate in and lead regular client check-ins, business reviews, and strategic planning sessions, providing clear updates and following through on commitments • Execute established account management standards and processes with precision and consistency across your portfolio • Respond quickly to client-raised issues, triaging and resolving execution-based problems in coordination with internal operations, clinical, product, and support teams • Track and manage open action items, deliverables, and timelines to ensure nothing falls through the cracks • Provide customer success and day-to-day support in partnership with Account Director for complex accounts where dual staffing is needed • Develop and execute account strategies that drive success, improvement, and retention, and targeted expansion • Monitor key program metrics including member enrollment, utilization, engagement, and clinical outcomes for assigned accounts • Lead delivery of marketing campaigns that drive member enrollment and engagement, ultimately contributing to client satisfaction and retention

Role Description As a Staff Software Engineer with a strong backend focus, you will own and evolve the systems that power Foodsmart’s platform. You will design, build, and operate backend services and data infrastructure that support both member facing experiences and internal clinical workflows. You will also contribute to the frontend when needed, with an emphasis on enabling reliable, scalable, and secure product functionality. Your work will directly support personalized nutrition journeys and the tools used daily by registered dietitians. You will spend most of your time on backend systems, APIs, and data. You will stay close enough to the frontend to ensure end to end quality and strong product outcomes. - Develop and maintain the backend systems powering the Foodsmart web application. - Collaborate with front-end engineers to design and implement APIs that effectively serve front-end needs. - Establish and uphold development practices, including code reviews and comprehensive testing, to enhance code quality and system performance. - Work closely with the product team to comprehend end-user requirements, formulate use cases, and transform those into a robust and efficient backend solution. - Debug and resolve production, server-side and database-related issues. - Proactively monitor and optimize system performance and scalability. - Stay informed about emerging technologies and propose ways to leverage them in current and future backend development. Qualifications - Firm in your understanding of software engineering principles, with strong knowledge of algorithms and data structures. - Proficient with backend development tools and experienced with server architecture. - Familiar with database design principles, management systems like SQL or NoSQL, and integrating these systems with web applications. - Well-versed with code versioning tools, such as Git. - Exhibiting strong problem-solving skills, meticulous attention to detail, and a disciplined approach to testing and quality assurance. - Adept at managing and optimizing server-side performance and ensuring the scalability of our systems. - Capable of effectively communicating technical concepts to other members of the team and stakeholders. Requirements - 8 - 10 years of proven experience in backend development using one or more popular programming languages, such as JavaScript, TypeScript or Node.js. - Proficient knowledge of RESTful APIs and experience in designing and implementing them for optimal performance. - Strong command of SQL databases, including relational databases like MySQL or PostgreSQL, as well as non-relational databases like DynamoDB. Experience with cloud data warehouses such as Amazon Redshift is a plus. - Extensive experience developing functionality using AWS services like Lambda, SQS, RDS and EC2. - Experience in low-code development platforms like Retool is a plus. - Exposure to Docker and experience working with applications to run in a container orchestration environment, such as Kubernetes. - BS or MS in Computer Science or a related field. Benefits - Remote-First Company - Unlimited PTO - Flexible & remote location - Healthcare Coverage (Medical, Dental, Vision) - 401k & bonus - Registered Dietitian Services

• Lead a team of Member Support Representatives, providing regular coaching, feedback, and performance reviews. • Monitor individual and team performance against key metrics, including call volume, ticket resolution, and quality/manager feedback. • Serve as the first point of escalation for member issues that exceed representative-level resolution. • Manage day-to-day team workflow, including balancing live call coverage with ticket queue management.

Role Description Foodsmart is seeking compassionate and mission-driven Registered Dietitians (RDs) with active Certifications in Washington to join our growing Foodsmart Nutrition Network. As a Foodsmart RD, you’ll deliver virtual Medical Nutrition Therapy (MNT) and personalized care to members—many of whom are Medicaid participants or facing food insecurity. This is a unique opportunity to make a measurable impact on health equity—empowering individuals and families to live healthier lives through access, affordability, and education. Candidates must reside in and work within the US. Qualifications - Active credentialing as a Registered Dietitian by the Commission on Dietetic Registration (CDR) - Certification in WA State - Willingness to obtain state licenses in high demand states (reimbursed by Foodsmart) - Ability to work in the U.S. - A computer, high speed internet and a smart phone - At least 10 hours of weekly availability for patients (weekends and evenings count!) Requirements - Help members stretch their food budgets and make the most of what they have - Guide access to affordable, healthy groceries through our online marketplace - Connect members with local food and nutrition resources - Support sustainable meal planning and healthy habits for families - Deliver MNT to manage or prevent chronic conditions - Provide personalized virtual nutrition care via secure video and messaging Benefits - Paid Onboarding: Earn $600 for completing our training program for 1099s (paid after 60 days of seeing patients) - Mission with impact: Be part of a nationwide effort to make nutritious food accessible to all, including Medicaid and underserved populations. - Flexibility: 100% remote with scheduling options that fit your life. - Technology that empowers: Use our proprietary platform to connect with patients, track outcomes, and guide long-term success. - Collaborative community: Join a supportive network of RDs who share your passion for helping people live better through food. - Ongoing education: We offer CPEU webinars on a monthly basis for internal RDs. - Compensation: $48 for a 1-hour visit; $52 for those bilingual in English/Spanish or English/Vietnamese; $12 per 15-minute unit for Medical Nutrition Therapy (MNT).

• Help members stretch their food budgets and make the most of what they have • Guide access to affordable, healthy groceries through our online marketplace • Connect members with local food and nutrition resources • Support sustainable meal planning and healthy habits for families • Deliver MNT to manage or prevent chronic conditions • Provide personalized virtual nutrition care via secure video and messaging

• Own the roadmap for the Growth pod end-to-end — from discovery and scoping through launch and iteration — with full accountability for outcomes, not just output • Identify patterns across client engagements and translate recurring, fragmented client needs into scalable, configurable platform capabilities that serve many instead of one • Partner with Engineering to define integration architecture and data exchange standards that enable Foodsmart to onboard enterprise clients at speed and scale • Define and rigorously track Growth-oriented metrics — and use data to inform prioritization and measure impact • Balance platform scalability with commercial urgency: know when to build for the pattern versus when a client-specific solution is the right call • Work directly and regularly with Sales, Client Success, and Implementation teams to surface enterprise client requirements and translate them into product solutions • Join client-facing conversations to gather first-hand requirements, validate product direction, and build confidence with external stakeholders • Manage competing client priorities and strong commercial stakeholders with empathy and clarity • Partner with PMM to support go-to-market strategies for new Growth capabilities, including sales enablement materials, rollout sequencing, and client-facing documentation • Surface implementation learnings and client feedback loops back into the roadmap systematically, so your pod gets smarter with every client we onboard • Set the strategy for the Growth pod while maintaining tight alignment with the CPO and commercial leadership • Advocate for scalability, configurability, and repeatability in all product decisions — building Foodsmart's capacity to win more enterprise clients with less friction over time • Contribute to cross-pod prioritization and portfolio planning, bringing the commercial lens into broader roadmap discussions

• Own the roadmap for the Food Access & Benefits pod end-to-end • Translate complex operational workflows into scalable product capabilities • Partner with Engineering, Partnerships, and Operations to define systems architecture • Build tools and workflows for Client Success, Partnerships, and Clinical Operations • Set the strategy for the Food Access & Benefits pod with full autonomy

• Own the roadmap for the Clinical Quality & Safety pod with a clear mandate: make Foodsmart's RD workforce more effective, raise the quality bar of care delivery, and build the safety infrastructure that lets the clinical model scale • Work closely with Clinical Operations to deeply understand RD workflows, identify friction points, and translate them into prioritized product improvements • Partner with Engineering and Data to define, build, and iterate on AI-assisted clinical tools • Define and track quality and efficiency metrics: session completion rates, RD time-on-task, documentation accuracy, and other indicators of clinical operational health • Own the product-side of Foodsmart's clinical safety framework — the guardrails, escalation pathways, and quality checks embedded in the platform that protect members and support clinical judgment • Partner with Clinical Leadership and Compliance to translate regulatory requirements and clinical standards into scalable product features • Build and maintain feedback loops that surface safety signals from care delivery into the product roadmap — ensuring issues are caught, addressed, and prevented systemically • Work with Data and Engineering to build instrumentation and measurement frameworks that track clinical quality outcomes across the member journey • Collaborate with adjacent pods to ensure clinical quality considerations are embedded in new member and client experiences

• Design and own the multi-year referral growth roadmap across all partnership verticals. Establish a shared volume framework that connects FQHC referrals, food ecosystem partnerships, and community enrollment into a unified measurement system. Identify which channels represent the highest-leverage bets by market and by population, and allocate resources accordingly. • Personally lead the identification and structuring of new partnerships with Federally Qualified Health Centers (FQHCs), Community Health Centers (CHCs), pharma organizations, hospital systems, FindHelp, UniteUs, and other SDOH-adjacent platforms. These are complex, multi-stakeholder negotiations requiring fluency in clinical workflows, procurement processes, and population health goals. • Serve as a visionary leader and mentor to a high-performing team. Foster a culture of high performance, accountability, and continuous professional development, while thoughtfully expanding team capacity to meet future growth demands. • Provide executive oversight for Foodsmart's food vendor partnerships and marketplace strategy, including national retailer relationships (Walmart, Amazon, Instacart) as well as community-level food bank and SDOH organizations. Work with the Sr. Director of Food Partnerships to build a differentiated marketplace value proposition that deepens member engagement and drives referral volume. • Oversee the Director of Community Engagement and a field team responsible for awareness campaigns and enrollment drives in high-density markets. This vertical requires both operational accountability and strategic direction — ensuring community-level activation is tied to measurable enrollment outcomes rather than solely awareness metrics. • Develop and manage relationships with distribution and channel partners — including supplemental benefit platforms (Soda Health, Nations Benefits), benefit management platforms (Lynx), and others — that create access to new member populations at scale. This requires an understanding of how benefit platforms price, structure, and distribute services. • Build the operational infrastructure for this team: a shared CRM-based pipeline, segment-level performance tracking, a partner health scorecard, and a forecasting methodology that can be trusted by leadership. The VP will bring rigor and accountability to this function. • Work closely with the CGO, Chief Clinical Officer, product, and payer/provider sales teams to ensure partnership structures are consistent with clinical quality standards, network requirements, and member experience expectations. Referral volume only creates value if it converts to engaged, retained members.