Foodsmart

• Design and own the multi-year referral growth roadmap across all partnership verticals. Establish a shared volume framework that connects FQHC referrals, food ecosystem partnerships, and community enrollment into a unified measurement system. Identify which channels represent the highest-leverage bets by market and by population, and allocate resources accordingly. • Personally lead the identification and structuring of new partnerships with Federally Qualified Health Centers (FQHCs), Community Health Centers (CHCs), pharma organizations, hospital systems, FindHelp, UniteUs, and other SDOH-adjacent platforms. These are complex, multi-stakeholder negotiations requiring fluency in clinical workflows, procurement processes, and population health goals. • Serve as a visionary leader and mentor to a high-performing team. Foster a culture of high performance, accountability, and continuous professional development, while thoughtfully expanding team capacity to meet future growth demands. • Provide executive oversight for Foodsmart's food vendor partnerships and marketplace strategy, including national retailer relationships (Walmart, Amazon, Instacart) as well as community-level food bank and SDOH organizations. Work with the Sr. Director of Food Partnerships to build a differentiated marketplace value proposition that deepens member engagement and drives referral volume. • Oversee the Director of Community Engagement and a field team responsible for awareness campaigns and enrollment drives in high-density markets. This vertical requires both operational accountability and strategic direction — ensuring community-level activation is tied to measurable enrollment outcomes rather than solely awareness metrics. • Develop and manage relationships with distribution and channel partners — including supplemental benefit platforms (Soda Health, Nations Benefits), benefit management platforms (Lynx), and others — that create access to new member populations at scale. This requires an understanding of how benefit platforms price, structure, and distribute services. • Build the operational infrastructure for this team: a shared CRM-based pipeline, segment-level performance tracking, a partner health scorecard, and a forecasting methodology that can be trusted by leadership. The VP will bring rigor and accountability to this function. • Work closely with the CGO, Chief Clinical Officer, product, and payer/provider sales teams to ensure partnership structures are consistent with clinical quality standards, network requirements, and member experience expectations. Referral volume only creates value if it converts to engaged, retained members.

• Own the analytical strategy for the end-to-end marketing funnel, from marketable lives to lead generation to omni-channel engagement strategy to visit completion and re-engagement. This includes our call center function (outbound rep allocation, inbound referral scheduling, ZCC data) and member lifecycle (Customer.io journey performance, reactivation, and initial visit completion optimization). • Own the product analytics domain: onboarding funnel, sign-up conversion, in-app engagement, and the member experience through completed first appointment. Partner with the top-of-funnel product team as their embedded analytical lead, attending product cadences and co-owning the product analytics roadmap. • Serve as the executive-facing owner of the marketing and product performance narrative: explaining why marketable lives, funnel conversion, and initial visit completion moved, what levers drove the result, and what to double down on. • Design and lead Foodsmart's experimentation program across both marketing and product, including test design, causal inference methods, readout discipline, and the intake process for stakeholder-driven test ideas. Own the StatSig implementation and serve as the internal expert on experiment instrumentation, StatSig configuration, and results interpretation. • Own and evolve our attribution framework, including scheduling episode attribution, multi-touch attribution, and media mix modeling as Foodsmart's channel portfolio grows. • Partner with Growth Marketing leadership as the embedded analytical lead: attending marketing cadences, co-owning the analytics roadmap, and driving insight into action. • Own and evolve the dbt data models for the marketing and product domains — from raw source modeling through mart-layer metrics — ensuring data quality, test coverage, documentation, and a semantic layer that makes self-service trustworthy. This is a core craft expectation of this role, not a secondary responsibility. • Engineer context into our semantic layer and BI environment (Omni) so that stakeholders and AI agents can reliably self-serve answers across the marketing and product funnel. You treat context engineering — writing descriptions, defining metrics, curating what's exposed — as a first-class part of your job. • Drive the narrative, not just the numbers — translate findings into clear, actionable recommendations for executive and marketing leadership audiences. • Raise the bar for the analytics team on the craft areas central to this role — experimentation design, dbt modeling patterns, and context engineering. You don't manage anyone, but you operate as a technical leader: establishing best practices, reviewing work, and making the team around you better.

• Own the end-to-end collections process: develop, maintain, and be held accountable for high-accuracy collections forecasts, ensuring senior leadership has clear visibility into cash flow. • Build and enforce a high-discipline collections engine from the ground up. This includes (but is not limited to) standardizing recovery cadences, eliminating revenue leakage points, and institutionalizing a "zero-loss" mentality to achieve and maintain best-in-class net collection rates. • Identify bottlenecks and design/implement workflows that aggressively reduce denials and shorten the AR lifecycle. • Strategically partner with the growth teams during contract negotiation to set up clients for success. • Serve as the ultimate "closer" for complex billing disputes, working directly with health plan partners to resolve systemic payment issues and negotiate favorable settlements. • Act as the primary point of escalation for clients, translating complex billing hurdles into clear, actionable updates, building trust through relentless transparency and results. • Partner with Finance, Legal, and Ops to ensure billing strategies are perfectly synced with company growth. • Drive the team’s KPIs. You will track recovery rates and payer behavior, using data to pivot strategies in real-time. • Lead the team who manages the end-to-end customer billing processes and experience and all billing communications, ensuring a seamless process for both patients and health plans.

• Own and resolve high-priority, complex, or sensitive member escalations end-to-end. • Serve as the “last line” point of contact for unresolved member concerns. • Investigate grievances thoroughly, synthesizing information from multiple systems and stakeholders. • Ensure timely, compliant, and well-documented resolution of all escalations. • Review and assess accommodation and accessibility requests with sound judgment and consistency. • Evaluate supporting documentation, including authorized representative forms and related records. • Determine appropriate next steps, including approvals, denials, or escalations. • Communicate professionally and clearly with health plans, providers, and external partners. • Lead de-escalation efforts with empathy, professionalism, and control. • Make independent, high-stakes decisions within established guidelines.

• Empathetically and patiently interact with members as you take live inbound calls. • Document interactions and ongoing resolutions to ensure seamless follow-up. • Ensure member records are accurate and complete. • Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls. • Field questions about the purpose and importance of telenutrition. • Match our members with the right dietitian and find appointment times that fit into their lives. • Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help. • Work with internal groups and external partners to address questions relating to food delivery and ordering groceries. • Maintain a high level of personal accountability when handling sensitive and protected information. • Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.

About us: Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money. Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases. At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment: 👥 Customer First - You start with the member and work backwards. 🚀 Make It Happen - You act with urgency, use data, and hold high standards. 🤝 One Team - You collaborate with respect and commit as a group. Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food. About the role: As a Member Support Representative, you will be responsible for providing live support for incoming calls directly from our members as they seek support with understanding our services, their eligibility, and their benefits. You will assist these members with registration, with scheduling, rescheduling, and canceling appointments, with accessing the Foodsmart and affiliate platforms, and with understanding the status of their food benefits and how to access them. As part of our team you will demonstrate a sense of urgency toward finding resolutions and a strong sense of personal accountability around handling sensitive and protected information. You will: - Empathetically and patiently interact with members as you take live inbound calls. - Document interactions and ongoing resolutions to ensure seamless follow-up. - Ensure member records are accurate and complete. - Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls - Field questions about the purpose and importance of telenutrition. - Match our members with the right dietitian and find appointment times that fit into their lives. - Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help. - Work with internal groups and external partners to address questions relating to food delivery and ordering groceries. - Maintain a high level of personal accountability when handling sensitive and protected information. - Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems. You are: - A strong communicator, both orally and in writing, that can adjust your communication style and preferences to fit the situation. - Able to manage multiple ongoing tasks without missing deadlines or cutoffs. - Resilient, and capable of quickly adapting to changes in workflows and processes, and able to pivot seamlessly when new information is provided. - Able to navigate knowledge bases and multiple systems simultaneously while staying engaged in communication on live calls. - Experienced in solving complex problems that require critical thinking and resource navigation. - Both independently motivated and team-minded, allowing you to manage your own time and tasks to hit your own goals while also supporting your peers and seeking help when needed. - Detail oriented and committed to providing accurate and complete resolutions, and willing to take ownership and responsibility for maintaining these standards. - Goal oriented and able to push yourself to meet both metric and quality goals. - Comfortable with both giving and receiving feedback, both between you and leadership and in a peer-to-peer capacity. You have: - Reliable high speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload. - Experience working in a support role, either in person or on live calls. - The ability to communicate complex information concisely in writing. - Experience working with sensitive and protected information, including PII and PHI, and a basic understanding of HIPAA. - A completely private, secure, and quiet workspace. - Flexible availability, with a preference for availability 11:30am- 8:00 PM PST. $20.68 - $20.68 an hour Role: Member Support Representative Location: Remote, USA Compensation: $43,000 annually ($20.68 per hour) + $8,000 bonus + benefits Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training. About our benefits and perks: ✅ Remote-First Company ✅ Generous time off ✅ Flexible & remote location ✅ Healthcare Coverage (Medical, Dental, Vision) ✅ Registered Dietitian Sessions ✅ Wellness reimbursement Foodsmart is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.

About us: Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money. Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases. At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment: 👥 Customer First - You start with the member and work backwards. 🚀 Make It Happen - You act with urgency, use data, and hold high standards. 🤝 One Team - You collaborate with respect and commit as a group. Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food. About the role: As a Member Support Representative, you will be responsible for providing live support for incoming calls directly from our members as they seek support with understanding our services, their eligibility, and their benefits. You will assist these members with registration, with scheduling, rescheduling, and canceling appointments, with accessing the Foodsmart and affiliate platforms, and with understanding the status of their food benefits and how to access them. As part of our team you will demonstrate a sense of urgency toward finding resolutions and a strong sense of personal accountability around handling sensitive and protected information. This is a part-time position requiring approximately 30 hours per week. This position will offer time off and is not eligible for health insurance benefits. You will: - Empathetically and patiently interact with members as you take live inbound calls. - Document interactions and ongoing resolutions to ensure seamless follow-up. - Ensure member records are accurate and complete. - Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls - Field questions about the purpose and importance of telenutrition. - Match our members with the right dietitian and find appointment times that fit into their lives. - Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help. - Work with internal groups and external partners to address questions relating to food delivery and ordering groceries. - Maintain a high level of personal accountability when handling sensitive and protected information. - Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems. You are: - A strong communicator, both orally and in writing, that can adjust your communication style and preferences to fit the situation. - Able to manage multiple ongoing tasks without missing deadlines or cutoffs. - Resilient, and capable of quickly adapting to changes in workflows and processes, and able to pivot seamlessly when new information is provided. - Able to navigate knowledge bases and multiple systems simultaneously while staying engaged in communication on live calls. - Experienced in solving complex problems that require critical thinking and resource navigation. - Both independently motivated and team-minded, allowing you to manage your own time and tasks to hit your own goals while also supporting your peers and seeking help when needed. - Detail oriented and committed to providing accurate and complete resolutions, and willing to take ownership and responsibility for maintaining these standards. - Goal oriented and able to push yourself to meet both metric and quality goals. - Comfortable with both giving and receiving feedback, both between you and leadership and in a peer-to-peer capacity. You have: - Reliable high speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload. - Experience working in a support role, either in person or on live calls. - The ability to communicate complex information concisely in writing. - Experience working with sensitive and protected information, including PII and PHI, and a basic understanding of HIPAA. - A completely private, secure, and quiet workspace. - Flexible availability, with a preference for availability 11:30am- 8:00 PM PST. $22.60 - $22.60 an hour Role: Member Support Representative - Part Time Location: Remote, USA Compensation: $22.60 per hour (up to 30 hours per week) + $4k annual commission plan ($1k/quarter) Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training. About our benefits and perks: ✅ Remote-First Company ✅ Time off ✅ Flexible & remote location ✅ Engaging, collaborative team Foodsmart is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.

• Lead and mentor a team of 5-6 Account Executives, conducting weekly 1:1s focused on account health, professional development, and sales velocity. • Directly manage 1–2 key accounts to stay grounded in the client experience and lead by example in the Account Executive hybrid workflow. • Act as a "Deal Desk" for the team—reviewing renewal strategies, identifying expansions and helping Account Executives navigate complex contract negotiations. • Define and track KPIs that balance the 50/50 split of Customer Success (retention/NPS) and Account Management (expansion/upsell). • Oversee the Operations Lead to transform the Account Executive tech stack, operating rhythm, and reporting from reactive to proactive. • Standardize the "Account Executive Playbook," including onboarding, quarterly business reviews (QBRs), and renewal cycles to ensure a consistent "gold standard" across all 20 major clients. • Own the accuracy of the Account Executive revenue pipeline and provide "no-surprise" visibility into pacing to goal. • Serve as the primary escalation point for client friction, resolving issues before they require Executive intervention. • Synthesize feedback from the Account Executive team to provide the company with actionable insights on product gaps and market trends. • Architect an approach to turn our largest stakeholders into vocal brand advocates and facilitate peer-to-peer networking. Develop a forum to gather feedback for product, marketing, and revenue driving priorities.

• Lead the optimization and scalability of data delivery pipelines, ensuring performance and reliability for cross-functional stakeholders. • Architect, build, and maintain robust, high-throughput data pipelines and infrastructure to support advanced analytics and machine learning. • Partner with data architects, data scientists, and analysts to design solutions that meet evolving data requirements and business objectives. • Establish best practices for data quality, governance, security, and compliance; implement automated frameworks for cleaning, validation, correction, and enrichment. • Drive continuous improvement in data engineering processes by identifying bottlenecks, reducing manual effort through automation, and advancing scalability standards. • Mentor junior engineers, provide technical guidance, and influence broader data platform strategy.

• Design, develop, and maintain automated test frameworks for web (ReactJS), mobile (iOS/Android), backend APIs, and data systems • Write high-quality, maintainable, and reusable code in Java, TypeScript or Python • Create and execute end-to-end test suites that validate system integration across microservices and data pipelines • Develop API test automation using Postman, REST Assured, or custom frameworks • Perform data quality validations on ETL pipelines and cloud-based Data Lakes (e.g., AWS Redshift, S3) • Collaborate with product managers, developers, and DevOps engineers to integrate automated tests into the CI/CD pipeline • Contribute to testing strategies for Data Engineering to ensure accuracy. • Log, track, and triage issues using tools like Jira and TestRail • Participate in code reviews and provide input on functional and technical design • Continuously evaluate new testing tools and approaches to improve QA processes